In this 5th anniversary episode of In the Know, one of our earliest podcast guests returns to help us celebrate and to determine which of his 2020 predictions have come true. Rob Galbraith is the founder and CEO of Forestview Insights, an independent consulting, research, and training company focused on enabling organizations to create and build a lasting culture of innovation. Rob has over 25 years of experience in the financial services industry in various leadership positions, and is the author of the international best-selling book The End Of Insurance As We Know It. He is a recognized thought leader in the insurance sector, a frequent media contributor, and a popular keynote speaker. Rob earned his CPCU designation in 2003 and has held a variety of volunteer leadership positions at the local and national levels for the CPCU Society. Together with Chris Hampshire, Rob offers insights into the intersection of insurance and technology and shares what it takes to build a culture of innovation in today's industry.

Key Takeaways

• Rob's 25-year journey in the financial services industry.

• Behind the scenes of The End of Insurance As We Know It.

• Insights into the intersection of insurance and technology.

• Rob's decision to pursue a second-act career.

• Building a culture of innovation in the insurance industry.

• Surprising developments in innovation.

• Four predictions that Rob made in 2020 — focused innovation efforts, going digital, employee engagement, and developing new industry products.

In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.

To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.

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LinkedIn: @The Institutes CPCU Society

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Quotes

• "There is a misnomer that insurance is averse to technology. We've embraced technology."

• "Companies are much better at working with startups today than ever before."

• "Not all innovation is the same."

• "Top-down, offensive innovations are the ones that are going to ultimately separate you with a lasting, competitive advantage over time."

• "You can't wait for an unexpected event like the pandemic to happen to then start innovating."