Lori Hurkin is the Director of Casualty Claims at Nationwide Insurance. Lori has over 31 years of experience and has worked for State Farm and Nationwide. Lori spent six years honing her leadership skills and facilitating effective communication within teams as a development trainer. She has 24 years of experience in auto claims and has navigated every stage of the claim life cycle in multiple leadership roles. Lori achieved her CPCU certification in 2003 and has remained involved with the Iowa chapter and the Ethics Committee at the national level. Lori holds several prestigious designations, including CLU, CFC, SCLA, and CIC. She is a certified facilitator for both the Vital Smarts Influencer program and Corporate Coach U’s Coaching Clinic. In this episode of In the Know, Chris Hampshire and Lori discuss ethics, the past, present, and future of claims, and Lori’s approach to leadership training.

Key Takeaways

• Lori’s customer service background led her into the insurance industry.

• In technical claims, Lori works to implement enhanced claims automation.

• The current state of claims automation.

• AI’s role in the evolution of automation is encouraging but still limited.

• Insights into the threat actor space.

• The importance of ethics and insurance is highlighted in the CPCU space.

• Examples of ethical dilemmas in insurance.

• Solid leadership development in the next generation of the insurance industry.

• Lori’s message to anyone considering a career in claims.

• The benefits of the CPCU designation.

• A five-year look at the future of the insurance industry.

• Lori’s encouraging advice to her early career self.

Quotes

• “There are a lot of companies that are looking to capitalize automation, not only for the company but for the customer.”

• “Doing the right thing may not always be the simple answer in insurance.”

• “We need to make sure that we are creating and developing professionals in our baseline associates.”

• “Creating that world-class underwriter mindset is very important.”

Ryan White serves as Assistant Vice President and Director of Ceded Reinsurance at UFG Insurance. He has held the roles of associate, commercial, and senior underwriter, underwriting supervisor, and the first underwriting manager of UFG Online. In 2021 he was named Assistant Vice President and recently transitioned into the newly created role of Director of Ceded Reinsurance. White holds extensive reinsurance experience, a BBA in Finance, and an MBA from the University of Iowa. He also holds the CPCU, ARe, AU-M, AU, and Associate in General Insurance (AINS) professional designations. He has served on the board of the Cedar Valley CPCU Chapter since 2020, and recently joined the CPCU Reinsurance and Excess Surplus Lines Interest Group in 2023, serving as Vice Chair for the 2024 term. In this episode of In the Know, Chris Hampshire and Ryan discuss launching an online platform in the reinsurance sector, ceded risk and reinsurance, and the career benefits of earning the CPCU designation.

Key Takeaways

• Unlike so many, Ryan entered the insurance industry intentionally.

• Reinsurance or primary insurance? Ryan weighs in.

• Details of the ceded reinsurance marketplace.

• Essential skill sets that aided Ryan’s rise from associate to management.

• The highs and lows of launching an online digital platform.

• The impact of the pandemic on Ryan’s work.

• Lessons learned while transitioning from the small business digital platform to the reinsurance arena.

• A tailored approach to meeting the ceded reinsurance needs of each client.

• An overview of the breadth of ceded reinsurance coverage.

• Ryan’s motivation behind his involvement in the CPCU Society.

• Reinsurance & Excess Surplus Lines Symposium 2025.

• Iowa as a global insurance hub.

• Ryan’s perspective on earning both the MBA and the CPCU.

• Ryan’s message to anyone considering the reinsurance sector.

• A five-year look to the future of the insurance industry and AI.

• Advice from current Ryan to his early career self.

Quotes

• “Launching an online digital platform was a really exciting time in my career and in the company.”

• “No matter what part of the industry you’re in, it’s all about relationships.”

• “The opportunities that are in front of you in the reinsurance industry are unlimited.”

Marisol Schulte, CPCU, AIC, is a Senior Consultant of Personal Lines Strategic Planning and Insurance at TransUnion. Marisol supports in developing and executing TransUnion’s product strategy for the personal lines property and casualty markets. She has over 18 years of property and casualty insurance experience, beginning in claims, with additional positions in R&D and Product Management for State Farm, CSAA, and Farmers. Schulte attained her CPCU in 2017 and graduated cum laude from California State Polytechnic University, Pomona with a bachelor’s and master’s degree in Mathematics. In this episode of In the Know, Chris Hampshire and Marisol examine the current conditions in Southern California in the wake of the January 2025 wildfires and discuss her journey in the insurance industry.

Key Takeaways

• Marisol’s humble upbringing underscored the importance of education.

• From claim rep to actuarial work to the vendor side, Marisol has found there is always something new to learn in the insurance industry.

• You don’t need to have a family member in the industry to succeed in your insurance career.

• The importance of networking in a successful career.

• The impact of the Southern California wildfires on insurance ratings and carrier approvals.

• Increasing insurance premiums are creating unique challenges for vendors. 

• Long-term solutions for insurance in California.

• The pros and cons of moving from claims to strategy.

• CPCU courses provide insights into every aspect of the insurance industry.

• Marisol’s decision to move from the carrier to the vendor side.

• Insurtech aims to address the unicorns of the technology industry.

• Marisol’s decision to earn her CPCU designation stemmed from the example of her mentors. 

• Insights into what’s coming next in the insurance industry, the market, and the economy as a whole. 

• A five-year look at the future role of insurance in the constantly changing environment.

• Strategies for fostering a more welcoming insurance industry.

• Marisol’s bold advice to her early career self.

Quotes

• “If you are willing to network, there will be someone willing to help.”

• “Beyond just insurance, there has to be something more that someone comes up with that helps with the new climate that we’re in.”

• “Going through the CPCU courses allowed me to see what else is out there.”

• “In CPCU courses, I was having deeper and more meaningful conversations with different folks within the insurance industry.”

• “Everything is changing, and we have to keep abreast on how we can provide solutions in this changing environment.”

In2Leadership keynote speaker Dale Porfilio, FCAS, MAAA, is the Chief Insurance Officer for the Insurance Information Institute (Triple-I) and President of the Insurance Research Council (IRC). In these roles, he leads the research and education activities of both organizations, working closely with Triple-I and IRC subject-matter experts to develop data-driven industry insights and analyses. Dale previously worked at Genworth Financial, Kemper, and Allstate for a total of 29 years. Dale is a Fellow of the Casualty Actuarial Society (FCAS) and Member of the American Academy of Actuaries (MAAA). In this episode of In the Know, Chris Hampshire and Dale discuss climate change, legal system abuse, and some of the topics that Dale will be addressing as the keynote speaker at April’s In2Leadership conference.

Key Takeaways

• Dale grew up knowing that insurance was always a career option.

• Actuarial sciences allowed Dale to apply his strengths to insurance organizations.

• The 2025 insurance industry is in a dynamic state.

• The outstanding response of the insurance industry to climate change.

• Risk-based pricing is a critical consideration for carriers’ actuarial goals.

• The importance of allowing market competition and less regulatory restrictions.

• The name “legal system abuse” does matter.

• Developments in the legal system abuse sphere.

• The impact of third-party litigation funding on the commercial sector.

• Strategies for improving the practice of third-party litigation funding.

• Dale’s pragmatic take on the five-year future of the insurance industry.

• Embracing technology in ways that are helpful to the future of insurance.

Quotes

• “For me, I always knew that insurance was an option.”

• “The 2025 insurance industry is in quite a dynamic state.”

• “Allowing market competition and less regulatory restrictions is helpful overall.”

• “How can we make the practice of third-party litigation funding as healthy as possible?”

• “Insurance companies are here to make people whole. We don’t always need to have attorneys involved at the level they are today.”

As Vice President of Operations at BLISCare, Maia Jarvis provides executive leadership for the company’s MGU activities, spearheads product development, and oversees the ever-evolving BLISCare insurance management platform. With over 10 years of experience in the insurance industry (focused on creating innovative, niche solutions) and more than two decades of leadership under her belt, Maia has mastered the art of problem-solving and resource-wrangling. A key player in the launch of the BLISCare captive, Maia now serves on its Board of Directors. Maia earned her BA from the University of Portland and her MBA in IT Management from Western Governors University. She holds CPCU and ARe designations along with several Salesforce certifications; she is working on her ACI (Associate in Captive Insurance) certification. In this episode of In the Know, Chris Hampshire and Maia explore the niche products offered at BLISCare, how this captive was formed, and the many exciting careers that can be found in the insurance industry.

Key Takeaways

• Maia’s insurance career started, like so many, somewhat unintentionally.

• The offerings at BLISCare began with a problem that needed to be solved.

• Lessons learned as this niche bariatric program launched.

• Marketing this targeted product started with word of mouth and has expanded with the help of medical provider referrals.

• The benefits behind the decision to create this captive product.

• Maia’s journey from executive assistant to establishing a captive product with alternative risk financing was successful, in part, because of her mentors.

• An overview of the benefits of earning CPCU, ARE, and ACI certifications.

• Maia’s IT Management MBA helps her understand how to cultivate solutions in the insurance industry.

• The exciting role of IT in navigating industry pain points to find solutions.

• Maia’s message to anyone who is considering an insurance career.

• A promising look at the five-year future of the insurance industry.

• Maia’s motivating advice to her early-career self.

Nick Hentges is CEO of Captive Resources, which represents over 6,700 shareholders in 48 member-owned casualty and medical stop loss group captives, with a total annual written premium of $4.7 billion. He has an extensive background in insurance company, brokerage, and captive consulting and management operations. As Captive CEO since 2022, Nick has presided over unprecedented growth in the company’s casualty and medical stop loss group captive business. He has been instrumental in supporting the further development and expansion of the Risk Management and Insurance program at the University of Iowa. He has served on the Board of Directors of the Captive Insurance Companies Association (CICA) since 2021, and he holds a BBA degree with majors in Finance and Insurance from the University of Iowa and an MBA from Drake University. In this episode of In the Know, Chris Hampshire and Nick discuss the captive space and alternative risk transfer, the evolving buyer’s journey, and the future of the insurance industry.

Key Takeaways

• Nick’s career journey from small-town Iowa to global captive leader.

• Opportunities that can be found in the captive space.

• Insights into the evolving buyer's journey.

• Growth at Captive Resources can be attributed to the education of both insurance buyers and brokers.

• Hiring and retaining great new talent starts with assembling a team that wants to serve the client.

• Questions that leaders ask when approached with new opportunities.

• The importance of planning for future transitions years in advance.

• Nick’s take on addressing the retirement issue in the insurance industry.

• Possibilities in the five-year future of the insurance industry.

• Nick’s encouraging advice to his early career self.

Quotes

• “Captive is an exciting and growing, dynamic field… that is going to change insurance.”

• “Growth at Captive Resources can be attributed to the education of both insurance buyers and brokers.”

• “The captive industry has exploded, and more and more people have heard of or know of captives.”

• “We have a retirement issue in the insurance industry. We’ve got to get young people into this industry.”

• “We cannot accomplish what we’re hoping to do unless we are willing to change.”

This episode of In The Know features incoming 2025 CPCU President Sherry McFadden. Sherry recently retired from her position as Director of Enterprise Customer Care in Phoenix, AZ. Throughout her 34-year career with State Farm, she held various leadership roles in human resources, personal lines underwriting, and claims. Ms. McFadden has completed several insurance designations including CPCU, CLU, ChFC, and FLMI. She also holds a Master of Science degree in Human Resources from the University of North Florida and a Bachelor of Science degree in Economics from Tougaloo College, MS. Sherry has served as a member of the executive board of the CPCU Society Leadership Council. She held leadership roles as the past Mountain States governor, past president, and vice president of the AZ CPCU Chapter. She has also served as the current board chair of the Greater Phoenix Urban League, the Western Region Board Trustee with the National Urban League, a member of the National Urban League Council of Board Chairs, and president of her local chapter of the Alpha Kappa Alpha Sorority, Inc. Together with Chris Hampshire, Sherry highlights her progressive career roles and leadership experience, the opportunities that her CPCU designation has provided in her career, and her vision for the CPCU Society in the coming year.

Key Takeaways

• Sherry’s path toward the role of 2025 CPCU President.

• The analytical side of insurance has always appealed to Sherry.

• Relocating seven times has offered challenges and rewards for Sherry’s career.

• Major changes to the industry over the last three decades.

• The importance of continuing education in Sherry’s career.

• DEI is an integral part of attracting new talent to the insurance industry.

• Sherry’s involvement in the CPCU Society started with a desire for career movement and a rewarding challenge.

• As the 2025 CPCU President, Sherry will focus on striving for excellence.

• Encouragement for anyone who is considering joining the CPCU Society.

• A look at the future of technology and talent in the industry.

• Sherry’s self-reflective advice to her early career self.

Quotes

• “My CPCU designation has helped me grow professionally, academically, and also as a leader.” 

• “When there’s change, there’s always risk, but there’s also opportunity.” 

• “My CPCU designation is all about career movement and the opportunity to prove my intelligence and my abilities.” 

• “In the CPCU Society, the one thing we all have in common is the pursuit of our designation.”

Rajesh Narayan is a seasoned insurance industry leader with experience in driving technology innovation, operations transformation, and business agility. In his early industry roles at Majesco, IDP, and ValueMomentum he has architected and deployed core insurance systems across on-premises, cloud, and SaaS environments. In the last decade, he has taken on global roles at Genpact (AVP, Underwriting Transformation), RMS (Sr. Director, Analytical Services), and Gartner (Senior Director Analyst). In these roles, he has led teams in underwriting transformation, digital-first operational transitions, and new product and distribution strategies and authored research on climate risk, IoT, and emerging technologies in P&C insurance. To help other career seekers in insurance follow a path of continuous education that leads to career building, Rajesh wrote Unlocking Insurance Careers. Today on In The Know, Chris Hampshire and Rajesh consider his career in the insurance industry, his experience with international programs, why he authored a book, and his role at the intersection of technology and insurance.

Key Takeaways

• Rajesh’s journey into insurance began with a curiosity about technology.

• A desire to help people develop their careers led to Rajesh’s first book.

• Key features that drew Rajesh into the risk management and insurance sector.

• The rapidly evolving role of technology in the insurance space.

• The globalization of insurance and technology from the viewpoint of a native Indian.

• The CPCU provides opportunities to continue education and stay relevant.

• Rajesh shares his motivation to write a book.

• The potential impact of GenAI on the insurance industry in coming years.

• Unique offerings for anyone who is considering joining the insurance industry.

• Possible five-year changes to the future of the industry.

• Rajesh shares advice for his early-career self.

Quotes

• “All of this was shaped by my early quality experiences with the CPCU.”

• “This is a thrilling time to be in the execution space where the inflection point of technology is making insurance so much more democratized.”

• “It’s not just the skills or knowledge, it’s also the aptitude and the network that you build that defines how far you take your career.”

• “I just wish I knew about the CPCU Society earlier in my career.”

James Pruitt is the Vice President of Risk Management for GFL Environmental and is responsible for the risk management strategy, insurance and captive programs, claims management, and Enterprise Risk Management across North America. He joined GFL in the Fall of 2021 and served as a consultant to the CFO in a risk management capacity from 2018 to 2021. Prior to joining GFL, James was the Vice President of Private Equity Strategy at Risk International, where he was responsible for new business creation within the Private Equity space and led all due diligence strategy and program optimization engagements across the portfolios. He specializes in insurance due diligence, carve-out program creation, and risk management department implementation. James holds an MBA from Indiana University’s Kelley School of Business and a BBA in International Finance from the University of Akron.

Today on In The Know, Chris Hampshire and James discuss private equity risk management and due diligence as well as unique exposures in the environmental risk management space. 

Key Takeaways

• James’s initial exposure to risk management eventually led to his career of building out and formalizing an entire program.

• The exposures of private equity risk management and variations from traditional programs.

• Exciting and rewarding opportunities unique to the private equity space.

• Private equity can be the “perfect” model for program efficiency.

• Major constraints of private equity programs.

• Key considerations when accepting a new and different role.

• Who you work with makes all the difference in the success of any position.

• James highlights the process of assembling a new risk management program.

• The current state of unique exposures in the environmental risk management space.

• A strategic five-year look at the future of the insurance industry.

• James shares practical advice to his early career self.

Quotes

• “The private equity world is definitely different from either stand-alone public or private companies.”

• “The one factor I always weigh first is who I would be working with.”

• “The goal for everyone on my team is to make sure you have a conversation with at least one person every day about risk management.”

• “It takes a long time with a lot of renewals and bumps along the way to make sure that you don’t duplicate those errors along the way.”

• “At the end of the day, people are really there to foster relationships.”

Precious Norman-Walton is an Account Executive with EG Bowman Co, based in NYC, and the Agent Program Manager for NAAIA (National African American Insurance Association).  With over 18 years of Insurance Industry experience, she has served in Personal Lines Claims, Commercial Underwriting, and Agency Management.  Prior to her current role, Precious was Director of Underwriting at Harbor AI, VP of Account Management at Insureon, and Chief Operating Officer for Diamond National Insurance Advisors. Precious is a member of the CPCU Society Leadership Council, and was Vice Chair of the 2022 CPCU In2Risk Global Conference.  She served as  the 2020 President of the Dallas Chapter of the CPCU Society and currently serves as their Programs Chair.  Additionally, Precious sits on the Board of the Central Illinois CPCU Chapter, and Insure Equality.  This live episode of the In The Know podcast was recorded at RISKWORLD 2024 in San Diego and features Chris Hampshire and Precious as they explore strategies for advocating for education and inclusion in the insurance industry and discuss technology, talent, and the state of the insurance industry.

Key Takeaways

• Hurricane Katrina impacted Precious’s decision to pursue a career in the risk management industry.

• The insurance industry touches every aspect of other industries.

• Precious was interested in the agent broker space because it is at the point of sale decision-making process.

• The value of Precious’s membership in the CPCU Society.

• Tactics for bridging the talent gap in the future of the industry.

• The pipeline is still not providing enough talent to backfill open risk management roles.

• Attracting non-traditional roles into the insurance industry.

• The formation and success of NAAIA.

• Precious’s role in attracting talent to the market.

• The state of inclusion in the insurance industry has plenty of room to grow.

• The impact of AI on the future of the industry.

• Networking offerings from a RIMS conference.

• Precious’s experience as a Black female leader in the industry.

• A five-year look to the future of the impact of technology in the industry.

• The future of insurance talent and personnel.

• The importance of relationship building at live and in-person events.

• Precious offers advice to her early-career self.

Quotes

• “Insurance is a place where you can do well and do good.”

• “The insurance ecosystem is so much more than claims, underwriting, and sales.”

• “We aim to provide education, access to markets, and professional development.”

• “Those who specialize in an area will become more and more indispensable.”