April 22, 2025

Building Chase with Rohan Amin: Designing for Trust

39 minutes

In this episode of Building One, Tomer Cohen sits down with Rohan Amin, Chief Product Officer at Chase, to discuss the evolving world of financial products and the challenges of delivering seamless, secure experiences. From his background in cybersecurity to his current role in shaping Chase’s product strategy, Rohan shares valuable insights into building products that balance privacy, security, and user-centric design.

Tomer and Rohan discuss:

Why security and trust are foundational at Chase—and in financial products overall

The importance of designing for both happy and unhappy paths to ensure a smooth customer experience

The power of incrementalism in scaling product improvements

How Chase balances physical and digital products and services to create a more human-centered banking experience

The strategic value of maintaining a personal touch, even in the digital age

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