When organizations grow beyond using third-party platforms, they face a critical challenge: how to build internal platforms that enable teams to work efficiently while maintaining security and compliance. Abby Bangser, founding principal engineer at Syntasso, shares insights on creating real-world platforms that strike the right balance between standardization and flexibility.

Key Insights

• The shift from external platforms to internal ones often comes from specific business needs, like compliance requirements
• Successful platform engineering requires finding the right balance between prescriptive standards and flexible customization
• Platforms should offer multiple levels of abstraction - from simplified "paved paths" to advanced customization options
• Platform teams should watch how users interact with their services to identify emerging patterns and needs

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