- In Business & Decision Expert Podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

- For this monthly episode we will discuss about Data Governance, what is it exactly and why is it getting more important for companies nowadays. We will also question the best approach for companies to implement an effective and sustainable Data Governance strategy. To answer those specific questions, we gathered a panel of data and digital experts:

- Carlo Schots, Sales Director at Business & Decision

- Meint De Vries, Operations Director at Business & Decision

- Julien Tagnon, Data Governance Expert at Business & Decision

- Benjamin Protais, Regional Tribe Lead at Business & Decision

Show notes:

How to choose a data governance implementation strategy?

https://en.blog.businessdecision.com/how-to-choose-a-data-governance-implementation-strategy

What it truly means to manage data as an asset

https://en.blog.businessdecision.com/data-governance-what-it-truly-means-to-manage-data-as-an-asset

What is the best approach to implement Data Governance? Replay Webinar

https://en.blog.businessdecision.com/what-is-the-best-approach-to-implement-data-governance-replay

Feel free to leave comments & questions on our podcast below.

Queries & remarks can be sent to [email protected]

www.businessdecision.be

In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are looking into Customer Support Automation supported by Knowledge-driven AI and NLP (Natural Language Processing) technologies, more specifically Chatbots. Our usual Business & Decision panel is joined by Bold360 experts for this episode.

- Carlo Schots, Belgium Sales Director at Business & Decision

- Yves Van den Brande, Regional Tribe Lead Customer Engagement

- Christopher Savio, Product Marketing Manager at LogMeIn

An episode hosted by Gerrit Denayer, Marketing Director at Business & Decision and Bjorn Andelhofs, Marketing & Communication Officer at Business & Decision.

Show notes:

- Bold360 Website

www.bold360.com

- What is NLP (Natural Language Processing)?

www.ultimate.ai/blog/ai-automatio…sed-chatbots-work

- Extra resource: Chatbot at Belfius Insurance delivers cutting-edge customer service

www.businessdecision.be/reference/228…insurance.htm

- Extra resource: Playbook Digital engagement in the age of coronavirus

www.bold360.com/content/digital-e…coronavirus-ebook

Feel free to leave comments & questions on our podcast below.

Queries & remarks can be sent to [email protected]

www.businessdecision.be

In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are asking ourselves if human contact has become a luxury, tackling the subject from different points of view such as Customer Engagement & Human Resources with our Business & Decision experts:

-Carlo Schots, Business & Decision Sales Director

-Steven op 't Roodt, Business & Decision HR Director

-Mick Levy, Business Innovation Director (France)

-Wim Bosschaerts, Head of Customer Engagement Business Consulting

-Gerrit Denayer, Business & Decision Marketing Director.

Show notes:

- "A recent study revealed that the number one reason customers dread calling companies for support is the growing probability that they will encounter a bot instead of a human upon connection"

customerthink.com/why-the-human-to…ustomer-service/

- Boston Dynamics Spot robot in Hospitals

www.theverge.com/2020/4/23/212318…rus-telemedicine

- Study about the impact of touching on newborns

stpauls.vxcommunity.com/Issue/us-expe…fection/13213

- Globetrotter shop video

www.youtube.com/watch?v=S5pWfUmbWxc

- "Tech Used to Be for the Rich. Now They’re Paying to Avoid It."

futurism.com/screen-time-wealthy-paying-avoid-tech

- Robots in elder care

waypointrobotics.com/blog/elder-care-robots/

- EasyJet Data Leak

www.bbc.com/news/technology-52722626

Feel free to leave comments & questions on our podcast below.

Queries & remarks can be sent to [email protected]

www.businessdecision.be

In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are asking ourselves how to improve ROI with Artificial Intelligence. The focus lies mostly on Customer Engagement with our Business & Decision panel and we are joined by experts from Celebrium X, a company specialized in using Nanotechnologies:

- Anna Kamenskaya, Chief Business Developer and Officer at Celebrium Labs

- Ivan Bezdenezhnykh, Research Director, at Celebrium X

- Carlo Schots, Business & Decision Sales Director

- Yves Van Den Brande, Lead for Customer Engagement at Business & Decision

Hosting by Bjorn Andelhofs, Business & Decision Marketing & Communications Officer

Show notes:

- Celebrium X website (incl. research & references): https://celebrium-labs.com

- Neuromarketing Wikipedia: https://en.wikipedia.org/wiki/Neuromarketing

- Google Nest thermostat info: https://store.google.com/product/nest_learning_thermostat_3rd_gen

Feel free to leave comments & questions on our podcast below. Queries & remarks can be sent to [email protected]

www.businessdecision.be

In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are looking at Innovation in the world of Data & Digital, including some topics like Blockchain & geolocalization. We discussed those topics with our Business & Decision experts panel:

- Gerrit Denayer, Marketing Director and Chatbot Lead

- Frederic Moser, Offer Strategy Lead for Blockchain

- Eric Van Cutsem, Offer Strategy Lead for Synapse Innovation Lab

- Carlo Schots, Sales Director

- Yves Van den Brande, Regional Tribe Lead Customer Engagement

Show notes:

- Business & Decision Innovation lab "Synapse": www.businessdecision.be/694-do-new.htm

- FLuxVision: www.orange-business.com/en/products/flux-vision

- Great Recession in Europe (2008): en.wikipedia.org/wiki/Great_Recession_in_Europe

- Geofencing: en.wikipedia.org/wiki/Geo-fence

- Bitwage website: www.bitwage.com

- What is Blockchain?: www.youtube.com/watch?v=6WG7D47tGb0

- Pozyx ultra wide band technology: www.pozyx.io/industries/health-and-safety

Extra:

- Business & Decision's 100% Digital workshop on Azure Marketplace: azuremarketplace.microsoft.com/en-us/mar…in&page=1

Feel free to leave comments & questions on our podcast below.

Queries & remarks can be sent to [email protected]

www.businessdecision.be