Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence Practices for Kimberly-Clark about Kimberly-Clark’s transformation journey in global business services. The company has created a culture of continuous improvement that enables its GBS operations to provide unique strategic value, drive cost savings, improve efficiency, and enable excellence in both traditional and non-traditional global business services areas.

Host David Ketchin talks with Tom Kellaway, The Hackett Group Associate Principal and European Benchmark Practice Leader about creating a sustainable performance excellence culture via a combination of measurement, accountability, strategic thinking, and cross-functional collaboration. Tom shares brief case histories from several clients who are targeting world-class performance levels, including Vodafone, Sky, Tetra Pak, and BASF.

Host Nathan Harris talks with Kurt Albertson, Principal in The Hackett Group’s Procurement Advisory Group and Josh Nelson, Principal in The Hackett Group’s Supply Chain and Operations Consulting Group about the impact of the pandemic on companies’ digital transformation initiatives in procurement and supply chain, and how companies with more mature digital transformation programs benefitted in terms of improved agility, efficiency, and insight.

Host Paul Morrison talks with The Hackett Group IT Transformation Practice Principals Scott Holland and Mike Fuller about how IT must adapt to its changing role in the business, balance the need to “keep the lights on” with the development of emerging capabilities, and use digital transformation to improve agility, enhance the customer experience, and drive greater value to the enterprise.

Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital Finance and Global Business Services Advisory Practice leader about how digital transformation is changing the way Global Business Services organizations operate, and how they can use technology to further optimize processes, reduce manual labor, and provide greater strategic value to their companies.

Host Clayton Gammill, Associate Principal, HR Transformation for The Hackett Group talks with Dave Polacheck, Director, HR Advisory about how digital transformation has the ability to improve efficiency, effectiveness, and customer experience for the HR function.

The Hackett Group Managing Director of Europe David Ketchin talks with Senior Director and Head of Sourcing for Europe Jill Stabler about the latest market trends in outsourcing, and how technology has changed the value proposition that outsourcers can offer.

The Hackett Group Managing Director of Europe David Ketchin talked with Associate Principal Tom Kellaway about how companies can determine the optimal cost for business services by using a “digital twin” approach, which can be used to model changes to business complexity, functional demand, and service delivery model. Using this approach, companies can more gain insight into the value of various strategies for business services improvement, including staff reductions, process improvement, and automation.

Host Stephen Ferguson, who leads The Hackett Group’s Account-to-Report Advisory Program in Europe, talks with Andreas Beier, Head of Record-to-Report & Change for Bayer. Mr. Beier details Bayer’s record-to-report transformation, and how the company has dramatically streamlined and standardized R2R in order to enable better insights and faster decision making.