Derek Tolley is the owner of Safe Haven Avian Group and Wildlife Removal, the largest nationwide wildlife removal company in the United States. Starting in 2013 from a residential operation, Derek identified a gap that the entire pest control industry had failed to solve for 75 years β humanely removing birds from inside commercial facilities β and built a proprietary methodology, proven across over 100 case studies, that now serves Fortune 500 companies, food processing plants, airports, Amazon fulfillment centers, and government buildings nationwide.
In this episode we discuss:
- How Derek engineered a bird capture system from scratch β nets, poles, carabiners, and pulley systems β and built a repeatable methodology that removes birds from any facility averaging 3.1 hours, regardless of whether it is 15,000 square feet or 2 million
- Why Derek hired the boss who fired him, made him COO, and why that single decision changed the trajectory of the entire company
- The counterintuitive pay model that built Safe Haven's team: pay technicians over $100,000 upfront, remove money as a stressor, and watch them care about the company the way owners do β including a technician who went from homeless with four kids to building her first home
- What facility managers are dangerously underestimating right now when it comes to avian risk, compliance exposure, and the three collaborating factors β structural, operational, and sanitation β that are letting birds in and creating liability
If you are a facility manager navigating compliance risk, a business owner trying to scale a niche operation nationally, or an entrepreneur building something the industry said couldn't be done, this one delivers.
β οΈ Disclaimer: The content of this episode is for informational and educational purposes only. Nothing discussed constitutes legal, compliance, or professional pest management advice. Facility-specific wildlife and compliance risks vary by industry, location, and regulatory environment. Always consult a licensed professional for your specific situation.
Connect with Derek Tolley:
Website: safehavenaviangroup.com
Email: sales.safehaven.gmail.com
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Business Journey Unlocked is a podcast hosted by Kevin Anderson that shares the journeys of business founders and entrepreneurs, exploring their challenges, struggles, and growth opportunities, and how AI, automation, and technology are shaping their industries. Kevin Anderson is the founder of TitanTech Consulting, helping businesses implement intelligent solutions that drive efficiency, scalability, and innovation.