Sixty Seconds with Professor Mike Bourne on Managing Through Measures

Noeleen Doherty looks at well-being in the workplace

Mark Baker, Head of Risk and Assurance at Pentland Brands talks to Professor Mike Bourne about the diversity of industries and academics involved in the Business Performance Roundtable – all exploring performance measurements and how to make improvements. Mark highlights a key issue found within his own research - that performance based on feedback is sometimes inefficient. The development of sophisticated feedforward controls enables a view of how controls can be improved. Part of the BPR Speaker Series: http://bit.ly/AminU2

Richard Allen talks about his PhD research about organisational performance management in the 3rd sector and how performance is managed inside programmes which deliver services to beneficiaries. Richard highlights how focusing on desired outcomes and evidence of change can help to determine required interventions. This leads on to considering delivery mechanisms in ways which make sense and can demonstrate maximum impact.

Richard Wilding, Performance Business Partner at Leicestershire County Council explains the challenges regarding service delivery to a troubled family and some of the complexities around collaborative working between agencies. Strong leadership and consensus around improving situations for troubled families, alongside Central Government’s focus on the topic has enabled the Council to progress initiatives as part of improvements in this area - Part of the Public Sector Performance Roundtable Speaker Series: http://bit.ly/heGIX6

Whilst managing change is a challenge that all organisations face at one time or another, it is never more important than in economically difficult times. A reduction in profits, a drop in employee morale, and the need for cutbacks and redundancies are common backcloths to today's managerial decisions. Keeping afloat requires a proactive and realistic approach. Here are 10 points to consider to help meet change in tough times with greater confidence.

Mark Baker, Head of Risk and Insurance explains the value that Pentland Group get from being a member of the Business Performance Roundtable.

Prof Zoe Radnor, Chair of Operations Management at Cardiff Business School outlines how, having had fantastic roll-out of Lean tools across all departments, government services and health authorities now need to focus on creating 'organisational readiness' for Lean and develop a capability to understand demand in order that they can add value to their services instead of purely addressing efficiency - Part of the Public Sector Performance Roundtable Speaker Series

Are companies in danger of over-emphasising the financials? This issue is explored by Professor Mike Bourne. He contends that whilst companies have got to survive for today, especially in the market that we are in, they must not ignore wider aspects for the future since it will hit their long term survival.

Steve Macaulay talks to Mike Bourne about his book the Balanced Scorecard.