Business: Transformed

In this episode, we continue our conversation with Gary Crittenden, who shares experiences from his time as CFO of American Express, Citigroup, Melville Corporation (the then-parent company of CVS), and others. Gary shares his thoughts on whether decision-making and planning should be centralized or decentralized, how important taking care of employees is to enable successful change, where decision-making should happen in an organization, and how to manage innovation in a company where not everybody sees the value in the new thing. 

This is the second of two episodes covering my conversation with Gary Crittenden.

On this episode, Gary shares insights from his deep and extensive experience leading change as the CFO of organizations such as American Express, Citigroup, and Melville Corporation (the then-parent company of CVS). Through stories from his career, he explores principles of proactive change (such as the split of CVS from Marshall's and other brands that had been housed under Melville Corporation) and reactive change (such as when, as the CFO of Citigroup, he received a phone call from the FED on a Friday afternoon immediately before the financial crisis of 2007/2008). 

This is the first of two episodes covering my conversation with Gary Crittenden.