Eric Michrowski says in the podcast, "This is where the
psychology comes into is, the attitudes and their beliefs of the team
member drive the behaviors, and the behaviors drive the results. You
can’t hammer in behaviors, you got to start zeroing in on the attitudes
and beliefs, and that’s really also linked to employee engagement so
that’s where all the elements around “How do I lead, how do I go about
telling it” and appreciate the team members that I have start really
shifting which is also why at every intervention or activity that we do,
the first metric to dramatically shift is around employee engagement.
The others are either side effects of employee engagement or direct
contribution of what you’re doing. I mean it’s well-documented from
research boiling down to that if you start impacting engagement, you’d
get some whopping impact on absenteeism, on turnover, on things such as
safety incidents, in terms quality outcomes, but also productivity,
profitability and customer experience."Eric Michrowski is a globally recognized leader in combining
Human Performance, Operational Excellence and Process Improvement to
drive Business Transformations that achieve substantial shifts in
Customer Experience, Operational Reliability, Employee Engagement and
Financial Performance. Combining elements of Organizational
Development and Change Management, his approach is anchored in over 15
years of hands-on experience in a blend of Operations Management and
Management Consulting roles across Financial Services,
Telecommunications/IT, Airlines and Logistics.In addition to leading operational portfolios, transformational programs
and consulting teams, his experience ranges from leading a highly
successful business turnaround in Investment Banking, leading a large
safety portfolio through a material reduction in injury rates and key
post-merger integration functions. He has led professional services
teams of nearly 100 and operational teams of over 600 while consistently
achieving top employee engagement scores. He is a highly sought after
public speaker, conference chair and Executive speaker on the global
scene and has received several international awards both personally and
for the teams he has led including Top Global Deployment Leader in
Process Excellence (2012), Top 10 Best Places to Work in Process
Excellence (2010), Honourable Mention for Best Process Excellence
Deployment (2013). Eric can be found at EricMichrowski.com.Lean Engagement Team (More Info): The ability to share and create knowledge with your customer is the strongest marketing tool possible.Lean Sales and Marketing: Learn about using CAP-Do