People are attracted to leaders who challenge them, follow leaders who see in them the better person they can become, and are loyal to leaders who are ethical and worthy of following.

Dealing with difficult people is so frustrating that our instinct is to give them some of their own medicine. It may give some satisfaction, but in the long run, it often makes things worse.

Curiosity may have killed the cat, but complacency killed the company. Beware that you and your company do not become complacent and let the competition catch you by surprise like a thief in the night.

Great leaders know that no one has all the information, can see a situation from all perspectives, nor has all the answers. Acknowledging this is not a sign of weakness. It is a sign of strength.

Where there is no vision, there is no hope. But when you have a clear vision, and keep it before you, it provides motivation to keep moving forward, a guide for making decisions, and direction for when we get off course, in business and in life.

What leaders say and do is important to their people if their people believe they are important to the leader. There is no simpler way to say "you're important" than by remembering a person's name.

Honoring the Golden Rule in the marketplace and generating profits are not mutually exclusive propositions.

One of the most difficult things to do is to correct others in a positive way.

In our capitalistic society, it is great to witness companies that have found the way to true and lasting success by benefiting their people and the greater good of society.