Honoring commitments is more than just doing what you say you will do. Honoring commitments means helping others keep their commitments to you too.

A manager has the authority to direct the work of those who directly report to him or her. A leader, on the other hand, is one who influences others to achieve great things. You don't have to be given authority to do this, you just need to take responsibility for it.

If what you are doing or how you are doing it doesn't contribute to the mission, you should question why and how you are doing it.

When things go wrong, we look for someone to blame. Instead we should expect things to go wrong because human intellect isn't capable of fully synthesizing the complexity of issues and what is efficient, isn't necessarily the right thing to do.

Feedback is as much of a gift when it is given as when it is received. Yet many organizations suffer from a lack of accountability because people aren't comfortable giving and receiving feedback. Effective feedback is truth wrapped in mercy.

Your vision, mission and values are the blueprint for the business you want to build. Are they gathering dust on a shelf or are they honored and lived by each person in your organization?

Pride gets in our way at work. It prevents us from accepting honest feedback, blocks us from accepting new information, leads us to make excuses, and affects our trustworthiness.

A great brand image communicates what it promises. A great company culture delivers on the promise the brand communicates. When this happens, both employees and customers engage with the brand.

In communication, efficiency and effectiveness are not the same things.

Our behaviors follow our beliefs, and our results follow behaviors. So, if you lack belief, it matters.