Caffeinated

In Episode 10 of Caffeinated, host Nathan Resnick welcomes Abhi Sharma as his special guest. Together, they dive into the challenges of scaling organizations, particularly those that rely on manual data input and how Abhi is revolutionizing this outdated process through the implementation of AI at his company, Relyance AI.
Privacy protection also takes center stage as they explore its significance in their innovative approach, discussing how it will shift very soon with the advancements in tech happening so fast. It was super valuable hearing Abhi's experience in going for Series funding, and the importance it has in bringing his vision to life.

In Episode 9 of Caffeinated, host Nathan Resnick is joined by Adam Luepke, Chief of Staff at Quantive. They discuss all things around hiring, customer service, consultancy, burnout, and AI-based customer service solutions. Adam's career shift from consulting to tech at Quantive is inspiring. Starting as the 25th employee, he helped restructure some of the company, thanks to the similarity in OKRs and his consultancy experience.
Remarkably, Quantive has grown from 25 to 400+ employees in just 4 years. From scaling companies, overcoming burnout, and innovative customer service.
#hiring #experience #ai #customerservice #podcast

Few individuals excel in logistics innovation quite like 🇦🇷 Mario Paganini from Stord. In this episode of Caffeinated CX, Nathan Resnick delves into various topics ranging from customer service and logistics to marketing, shedding light on how Mario utilizes technology to drive progress in an ever-moving industry.
Mario provides valuable insights into the workings of Series funding, drawing on his experience as the Vice President of a company now valued at $1.3 Billion! If you're looking to further your career or business, whether it be in logistics, marketing or innovation, this is perfect for you.
#business #innovation #funding #technology #logistics #podcast

Episode 6 of Caffeinated with Nathan Resnick is joined by no other than David Millili, CEO of LodgIQ. When it comes to the hospitality industry, there aren't many that have managed to build and achieve as David Millili. Managing to establish himself so well, in fact he was voted one of 100 Most Powerful People in USA Hospitality.
We discuss many things, including customer service, building support systems, AI and his own backstory. It's really incredible to hear just how AI is shaking things up in the hospitality industry, and how many independent businesses can work with technology to grow, even against some of the industry giants. Hope you enjoy it as much as we did!
#success #team #building #hospitality #customerservice

From Lawyer to Sustainable Startup Founder with Manik Suri | Caffeinated 007

Hey! Back with another episode on Caffeinated, this time host Nathan Resnick was fortunate enough to be joined by Vexi's very own Cinthia Merlos, who let us know the in's and out's when it comes to running a credit card company... in Mexico.

Could our passwords become useless in the next few years? Probably. Hey everyone, Caffeinated is back featuring host Nathan Resnick. This week, we have a special guest joining us, Kevin Goldman, the Chief Design Officer of Trusona. Kevin is an expert in cybersecurity, innovation, and product marketing, and he's here to talk about one of the most pressing issues of our time: online security. Kevin shared his passion for safeguarding online users and provided invaluable tips on how to ensure your safety online.and gave us practical measures we can take to protect our digital identities.
We also go over examples of how even well-known brands such as Herman Miller can sometimes miss the mark on customer needs, attempting to create a more comfortable chair burned millions spent on research and development, but it wasn't what their customers wanted. This insight made me reflect on the importance of truly understanding our customers' needs, even in the realm of online security.
Make sure you tune in now to stay ahead of the curve with online security and protecting yourself in an ever-changing digital industry.
#marketing #innovation #digital #development #security #podcast

Episode 3 of Caffeinated talks all things digital with Elysha Ames, the Head of Growth at tilr, and host Nathan Resnick. With the world becomes increasingly digital, online communication has become an essential bridge for businesses to connect with their customers. Elysha's experience from working in the early days of social media has given her a unique perspective on how to navigate the ever-changing landscape of online communication.
Her ability to solve problems quickly and efficiently has made her a valuable asset to businesses looking to improve their online presence, and discussing the importance of building resilience with clients and work. During our conversation with Elysha, we delved into many topics, including the importance of social media in today's world, the challenges businesses face when building their online presence, and how to effectively communicate as a business with your customers online.
So grab a cup of coffee and tune in to learn how you can improve your customer service in today's digital world.
#growth #socialmedia #podcast #customerservice

Excited to share our latest podcast episode featuring Neville Boston, founder and CSO of Reviver, a groundbreaking startup modernizing the automotive industry with digital license plates.
In this episode, Neville joins our host Nathan Resnick to discuss his experience building Reviver through strategic partnerships, surviving recessions, navigating chaos, and his vision for the future of the auto industry.
This is a great episode discussing all things startup and what it takes.

It was a pleasure having Paul Shriner come on to the podcast to discuss everything around email, sales and the future of SaaS. If you didn't already know, Paul is the co founder of AudiencePoint, providing data and management for many professional clients.

In this episode, we talk and discuss optimizing your emails to fit around your customers.