In this episode of Caffeine and Coils, Deanna and Jenny discuss the preseason program, which offers customers rewards and incentives for purchasing HVAC parts and supplies. They cover the duration of the program, eligibility requirements, the rewards structure, and registration process. Additionally, they touch on product eligibility, changes made to the program over the years, and provide tips for maximizing benefits.

In this episode, Jenny, Deanna, and Bud Mingledorff delve into the rich history and evolution of Mingledorff's. They discuss the importance of scorekeeping in business, the transition from traditional communication methods to modern technology, and the significance of transparency in corporate culture. The conversation also highlights the personal journey of leadership within the family business, the historical context of air conditioning, and the impact of technological advancements on HVAC solutions. Throughout the discussion, Bud reflects on the importance of customer service, employee recognition, and the lessons learned from their experiences.

In this conversation, Brandon Childress, the general manager of the Mechanical Equipment Company (MEC), shares insights into the company's history, evolution, and the HVAC industry. He discusses the challenges faced by MEC, including economic fluctuations and changing customer expectations, while emphasizing the importance of relationships and trust in business. Brandon also reflects on the future of the industry, the impact of e-commerce, and offers advice for HVAC professionals looking to grow their businesses.

\In this episode, Jenny & Deanna discuss the significance of social media for small businesses, particularly HVAC contractors. They explore various platforms, including Facebook, Instagram, YouTube, TikTok, LinkedIn, and Google Business Profile, highlighting their unique benefits and best practices for engagement. The discussion emphasizes the importance of building trust, visibility, and community engagement through effective social media strategies.

In this episode of Caffeine and Coils, Deanna and Jenny delve into the diverse applications of HVAC systems beyond traditional residential and commercial uses. They explore how HVAC technology is crucial in data centers, recreational facilities, agriculture, medical settings, transportation, and entertainment. The conversation highlights the importance of climate control in various industries, the unique challenges faced, and personal experiences with HVAC innovations. The hosts also discuss the growing interest in trade skills and the future of HVAC technology.

In this conversation, the speakers discuss XOi, a technician enablement tool designed to enhance the field service experience, particularly in the HVAC and plumbing sectors. They explore the challenges faced by technicians, the unique features of XOi that differentiate it from competitors, and the importance of data management and security. The conversation also touches on the future of field service technology, including the integration of AI and machine learning to improve efficiency and customer experience.

In this conversation, David Myers, Vice President of Sales for Carrier Corporation, discusses the long-standing partnership between Carrier and Mingledorff's, emphasizing the importance of mutual respect, communication, and alignment in maintaining a successful relationship. He highlights the collaborative efforts in product development, the significance of customer feedback, and the excitement for the future of the HVAC industry as they shift focus back to execution and sales after navigating regulatory changes.

In this episode of Caffeine and Coils, Deanna and Jenny interview Shane McKnight, General Manager of Holden and Associates. Shane discusses the company's history, its focus on commercial projects, and the importance of partnerships with manufacturers. He highlights unique projects, such as data centers and schools, and addresses challenges like labor shortages and technological advancements in HVAC. The conversation also touches on training for new employees and the industry's resilience during COVID-19, concluding with a light-hearted game about movie descriptions.

Steven talks to us about his approach to customer service, especially when dealing with upset customers. He shares a story about a time he was able to turn a tense situation around by being upfront about a maintenance issue. His honesty helped calm the customer down and ultimately left them satisfied. Throughout the conversation, he highlights how important it is to stay professional and really try to understand where the customer is coming from.

Heidi Bauer introduces iFLO Pro, an automated device that tackles drain line clogs and bacteria with a unique enzyme-based formula. This product leverages AI and geolocation for tailored dispensing schedules, enhancing system performance and reducing water damage claims.