In my last episode, I broke down Google’s Shared Inbox feature and when it makes sense for growing teams. In this episode, I’m talking about the tool I actually use for collaborative email… Missive.

This episode is not sponsored. No one paid me to say this. I’m sharing this because I’ve seen too many businesses outgrow their inbox without realizing it.

I walk through:

• What Missive is and how it’s different from Gmail
• How team inboxes actually prevent dropped emails and double replies
• Internal comments inside conversations
• Tasks tied directly to email threads
• Rules and automation that handle follow-ups for you
• Contacts, aliases, signatures, and why those small details matter
• Real life scenarios of how this helps a business operate better
• How Missive compares to tools like Front, Help Scout, Hiver, and Gmelius
• Why I think Missive hits the sweet spot for price and power

If your inbox feels slightly chaotic, if you’ve ever said “I thought you handled that,” or if you’re scaling and want cleaner communication without hiring more people just to manage email… this episode is for you.

Your team’s stress is often a systems problem, not a people problem. And sometimes the inbox is the first system that needs to grow up.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Missive Website: https://missiveapp.com/?ref_id=971616BD05B3

If your team is still sharing one password for support at your company, we need to talk.

In this episode, I'll break down Google Shared Inbox. I'll walk you through what it actually is, how it works inside Google Workspace, and whether it truly makes sense for your team as you grow.

What will be covered:

• What a Google Shared Inbox really is
• Why your team does not need the password
• Whether shared inbox emails show up in personal inboxes
• How to properly set it up in your admin panel
• How your team accesses it
• How to convert an existing inbox into a shared inbox
• What happens if you use third party email apps

If you are scaling your business and trying to clean up communication, improve security, and stop inbox confusion, this episode will help you decide if Google Shared Inbox is the right move.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Microsoft Exchange Admin Center: https://admin.exchange.microsoft.com

Google Workspace Admin Console: https://admin.google.com

If your business feels busy but disorganized, this episode is for you.

In this episode, I break down the first automation most small businesses get wrong and explain what you should actually automate before anything else. I talk about workflow automation in plain terms, why onboarding is the foundation of every system, and how manual processes like emails, invoicing, and follow-ups slowly drain your time.

I also explain the real difference between buying pre-built automation workflows and building systems that fit how your business actually runs, so you don’t waste money on tools that look good but don’t save you time.

If you’ve been repeating yourself, chasing invoices, or holding everything together manually, this episode will help you understand where automation really starts and how to approach it the right way.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Microsoft Exchange Admin Center: https://admin.exchange.microsoft.com

Google Workspace Admin Console: https://admin.google.com

If you’re trying to migrate your business email from GoDaddy Microsoft 365 to Google Workspace and worried about breaking logins, losing emails, or locking your team out, this episode is for you.

In this episode, I walk through:

• How to properly migrate email from GoDaddy Microsoft 365 to Google Workspace
• What to check before activating Gmail
• Why Google login sometimes redirects back to Microsoft
• How Microsoft Entra ID, domain identity, and SSO affect migrations
• Common DNS and third-party nameserver issues with platforms like Wix and Squarespace
• The correct order to migrate email without downtime or confusion

This is not a quick-click tutorial. It’s a clear walkthrough of what actually matters during an email migration and why this is not something you want to rush.

I help businesses with email migrations, onboarding and offboarding automations, workflow systems, and backend tech issues so their teams can work without interruption.

If business tech feels harder than it should, you’re in the right place.

Helpful Links Mentioned in This Episode

MsTechNicole website: https://mstechnicole.com

Microsoft Exchange Admin Center: https://admin.exchange.microsoft.com

Google Workspace Admin Console: https://admin.google.com