People with sight loss can now connect directly to the RNIB Helpline by saying “Alexa, call RNIB Helpline”. 

 

This simple voice command, spoken to an Alexa-enabled device, triggers a new Amazon skill, which was developed in partnership with RNIB. 

 

RNIB’s Helpline is a gateway to essential services for blind and partially sighted people, services which have been vital during the pandemic and can prevent people from becoming isolated. Since March 2020, RNIB’s Helpline has kept callers updated with crucial information and guidance throughout the coronavirus pandemic, and advisers have been able to connect people with local sources of support. 

RNIB Connect Radio's Steven Scott spoke with Jamie Dormandy, RNIB’s Head of Advice and Customer Service, and Dr Amit Patel to discuss the new skill, and how it can offer a new level of support and advice.