“Whether it be an old trunk or an analog line from our old days to all of the latest integrations, whether via Zoom, Cisco, Teams, just to mention a few, it's one recording platform, one pane of glass view of all of that data consolidated in one place, meeting all of the customers' global needs as far as, you know, compliance is concerned or data sovereignty and having everything in one place,” says Ryan Kahan, CEO at CallCabinet. “One place to manage security, one place to view your calls, playback your calls.”

In this podcast, Ryan updates us on how CallCabinet has been bringing that level of management unity, visibility, security and control to the real world of the enterprise where hundreds of sites can be distributed across many different platforms and processes, installed or initiated over different eras by different management teams. “We have customers that are recording everything from Bloomberg turrets to Avaya contact centers to, you know, to Cisco, to Teams, and they record all of that stuff, but there's one place for their compliance data. They log in, they can see exactly what calls were recorded across all the platforms.”

We discuss important measures taken to make sure that data and process are compliant with today’s more vigorous regulatory environment, and how CallCabinet approaches maintaining the highest possible security.

Visit www.callcabinet.com