CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.

“Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and CX. “How do I look at employee experience? How do I look at optimizing processes? Or how do I optimize team happiness from a culture perspective? How do I identify when things are going south in that area so that I can jump in more proactively to save somebody from potentially leaving the business who is critical to the business?”

In this podcast, we learn how CallCabinet is platform-agnostic, ready to go in the real-world environment where people, be they employees, vendors, associates, or customers, are very likely to come to the conversation on different platforms. CallCabinet keeps the organization in compliance, but now the data has become an asset. Ravel explains how the information your organization is already generating can be used to identify hard-to-see employee challenges, training gaps, legal vulnerabilities, places to sharpen service, and so on, We hear that CallCabinet’s solutions lead to improved EX which leads to better CX outcomes. CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.

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