AI to the rescue

Unruly airline passenger incidents soared by 47% in 2022! Increased demand and the ongoing pilot shortage is putting airlines in the hot seat to deliver on customer service in post-COVID seasonal travel conditions. In fact, new data from the J.D. Power 2023 North America Airline Satisfaction Study shows airlines have their work cut out for them. For the second year in a row, customer satisfaction for airlines has declined by double digits! According to Quiq CEO and founder Mike Myer, AI has arrived just in time to help.

In this podcast, Myer describes how the traditional contact center, the mobile consumer at the airport and the noisy environment of that airport, might mean that a traditional contact center is a poor match to the challenge of customers. In addition, the airline industry has unpredictability. Several cancelled or delayed flights can create a surge that impacts hundred or thousands of passengers.

“Suddenly we have technology that did not exist before,” says Myer. Join us as we discuss a practical AI application that can be deployed today and has even more promise in the months and years to come.

Visit www.quiq.com