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You've messed up. You know it. Your team knows it. A lot of leaders know that sinking "Oh sh!t" feeling of realizing they've done something to break their team's trust. 

In this episode, we dig into a real story of broken trust: the situation, the impacts, and what ultimately turned things around.

We walk through the moves that reopened honest dialogue and rebuilt psychological safety; from the leader acknowledging their oops without making excuses to co-designing a repair plan with the team. You'll hear practical guidance for leaders to work through a sticky situation: prompts to surface the problem, ways to structure the repair conversation, and tools to prevent repeat breaks.

Above all, this conversation emphasizes the foundation that makes repair possible: care. When people feel considered before decisions are made, they'll give you grace when you stumble and they'll stand with you as you repair.

If you listen and it helps you lead with more courage and care, follow the show, save it, share it, and leave a quick review to help others find us.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.