In this episode, ByrdAdatto partner Jay Reyero joins the podcast to share the story of a physician who built a thriving concierge medicine practice. When a chronically late and frequently canceling patient pushed the limits, the practice faced a critical question: Can you charge for no-shows without risking compliance? Tune in for legal and practical considerations behind implementing cancellation policies, from Medicare rules to best practices for communicating with patients and training staff. Learn how to address no-shows in a way that protects your practice’s time, revenue, and compliance.  

Chapters

00:00 Intro

01:47 Banter  

06:39 Story  

15:55 Access+  

16:34 Legal Takeaways  

28:39 Outro

Watch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadatto  

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