With restaurants struggling financially and employees risking their health to serve diners, is it okay to write negative online restaurant reviews during COVID-19? Rob Petrone explores this topic with restaurateurs Paulie Giannone of Paulie Gee’s and Paulie Gee’s Slice Shop in Greenpoint, Brooklyn and Heather Freiser of Beginnings Restaurant in Atlantic Beach, Long Island. Hear how Paulie uniquely responded to a critical Yelp review calling one of his employees a “hipster window boy” and how Heather used social media to fight back against a particularly harsh post where social distancing and mask wearing were involved.

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