CapTech Trends

We’ve long been following Augmented Realtiy (AR) and Virtual Reality (VR) and predicted that AR would outpace VR. So far that seems to be coming true. What’s interesting is that AR came about in the 1960s but went nowhere quickly because it wasn’t viable – until mobile came along and now it’s caught like wildfire. Why? Unlike VR, which is still pretty niche and expensive for hobbyists and architects, the cost of entry is next to $0. The ease of access and use makes it available to just about everyone with a mobile phone. With AR available at the finger tips of a large majority of Americans, where do we see it going next? What have companies gotten right and what have they gotten wrong? Listen to this podcast to explore the future of AR with us. 

A Hothouse is an Agile innovation method that combines principals of Lean & Design Thinking to solve complicated or gnarly business problems - sometime in day, sometimes in a couple of days. Hothouses involve truly understanding the problem, and then getting the right people into a room for a highly collaborative, cross functional, and flexible working session that yields impactful, actionable outcomes. Listen to this podcast to learn more about what Hothouses are and what you can expect to achieve out of them, why they’re an important and effective approach for solving tough challenges, and how you can ensure your Hothouse is successful.

Creating more diversity in the world of Technology will only result in a stronger, more impactful future for computer science. Black Girls Code fills a critical gap by motivating and teaching black girls to embrace the techie within and find joy with a future career in STEM. Crystal Harris joins this podcast along with Mylon Blueford to talk about the amazing things Black Girls Code has done for girls everywhere and everything they'll continue to do to transform what's possible in so many lives.

Accessibility software and hardware, as well as the approaches and patterns that can be applied to software development, enables the use of computing technology for those who are disabled or impaired. Web Content Accessibility Guidelines 2.2 (WCAG) will be released much sooner than the previous release and organizations need to be ready to implement new changes. But organizations shouldn’t view web accessibility only as another compliance requirement. Accessible organizations also have opportunities to maximize their customer base, achieve more effective SEO, reduce legal risk, support future populations in need, and bolster brand loyalty. In this podcast, specialists from our Customer Experience practice dive deeper into how strong accessibility strategies can help organizations reap rewards beyond compliance.

In this episode, CapTech technical thought leaders demystify the difference between artificial intelligence (AI) and machine learning (ML).  The many applications of machine learning that propel vastly different industries are explored, along with the recent advancements in ML that are generating more interest than ever before. And since no technology comes without challenges, our experts discuss recommendations on ways to combat potential complications so that organizations can win in curves in this critical time of innovation. 

CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our speakers share key insights and recommendations to help financial institutions better engage with customers and identify opportunities in our “new normal” environment.

CapTech Customer Experience (CX) expert, Jason Snook, PhD, takes a deep dive into the history, current landscape, and applications of conversational technologies and how these play into the rapidly changing business dynamic with COVID-19. Our thought leaders explore how companies can leverage chat bots, text bots, natural language processing, and other technologies to provide value to their customers, especially in our current contactless and remote environment.

CapTech technical experts discuss enterprise architecture and where it performs best within an organization. As middle-tier technologies have shifted from monolithic tools and frameworks to more lightweight, containerized, and server-less environments, a similar movement has also occurred in enterprise architecture. Formally centralized enterprise architects have now migrated to be distributed architects working within functional teams. Our thought leaders discuss the pain points and dysfunction of both approaches and suggest methods for taking a middle pendulum approach to achieve the best results.

Dr. David Sprick from the Kansas Department of Labor’s Division of Workers’ Compensation joins CapTech thought leaders for a discussion on how the COVID-19 pandemic has presented a number of challenges for state and local agencies. Our speakers highlight opportunities for agencies to leverage private sector best practices to modernize, enhance the citizen experience, and create efficiencies that decrease expenses and generate new sources of revenue.

CapTech Agile Coaches discuss how to run an effective remote standup meeting amidst the unique circumstances of COVID-19. The speakers share how teams, both familiar and new to daily standups, can find their groove and improve standup meetings in this virtual environment.