Since 2019, Caring Greatly has beena destination where listeners can be inspired to innovate and help transform healthcarefor the better. All 100 episodes have been thoughtfully created to bring morevisibility to the importance of care team safety and wellbeing, which the Heartof Safety Coalition defines as psychological and emotional safety, dignity andinclusion, and physical safety.

To commemorate this excitingmilestone and bring more awareness to the three pillars of care team safety, weinvited Mel Herbert, MD, to join podcast host Liz Boehm for a specialconversation. Dr. Herbert is an ED physician, medical educator and a consultantand writer for the ground-breaking medical drama The Pitt. The show’shuman-centered stories and heart-hitting visuals are shining a spotlight on thehard truths and real challenges that care team members face hour by hour -whether it’s resource constraints, moral dilemmas, unimaginable losses orworkplace violence. It also showcases the incrediblehumanity healthcare workers bring to each other and to their patients.

The views and opinions expressed in thispodcast are those of the speakers and do not necessarily reflect the views orpositions of Stryker.

In this episode of Caring Greatly, K. Elliott Higgins III, MD, is Director of Health and Wellbeing for UCLA’s Department of Anesthesiology and Perioperative Medicine, shares the origin of the Wellbeing Influencers Survey for Healthcare (WISH). The survey initiative began when Dr. Higgins and his team wanted more insight into specific drivers and barriers for wellbeing. He describes the process by which he and his team collaborated with an extended team of content experts to identify the eight critical drivers of team member wellbeing and then validate a set of questions that accurately assess these drivers and reliably predict key outcomes including burnout, intent to leave and professional fulfillment. Finally, Elliott shares the ways that the WISH survey is helping to facilitate culture change and team alignment by creating a shared lexicon and helping teams focus on changes that have the biggest impact on safety and wellbeing. He also outlines the team’s efforts to test the survey’s value in multi-center trials within anesthesia, as well as trials in other specialties, with hopes that the survey will help to improve cultures of care team safety and wellbeing across the healthcare ecosystem.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Jeremy Segall, MA, RDT, LCAT, FPCC, inaugural System Chief Wellness Officer at NYC Health + Hospitals, shares his personal journey of advancing into a health system leadership role with a unique background, learning to leverage skills from his diverse experience and strengths to lead with purpose. He shares what it means to lead authentically and embrace one’s full identity at work, emphasizing the importance of human-centered cultures that foster dignity, inclusion and belonging. Jeremy talks about the link between vulnerability and authenticity. He also explains why the courage to show up authentically is essential to create ideal working and healing environments that support the three pillars of care team safety, as well as exceptional patient care.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this Caring Greatly episode, Terri describes how overwhelming and difficult experiences get recorded in a person’s body and psyche as trauma. She explains how trauma coping skills such as compartmentalization and detachment can serve care team members in the short-term, but can lead to trauma triggers later that result in emotional overwhelm or physiologic distress unless the traumatic experience is immediately addressed and effectively processed. Terri shares how trauma processing can happen individually, with peers or with professional support. Given the likelihood of exposure to traumatic events, it’s important for care team members to learn techniques and skills they can use to heal. It’s also important to know that support is available and acceptable to seek. Terri shares a personal story about losing a loved one to suicide. She explains that feeling vulnerable and safe to talk about traumatic events and accepting that humans experience trauma can normalize seeking help and learning recovery techniques.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Dr. Cipriano explains the 2025 International Nurses Day theme, “Our Nurses. Our Future. Caring for Nurses Strengthens Economies.” She describes ICN’s call to value, protect and respect nurses as a foundational requirement for patient safety and outcomes, as well as a critical part of supporting the overall welfare of nurses and the organizations for which they work. Dr. Cipriano also outlines ICN’s seven-part agenda for sustainable nursing workforce wellbeing and drills into how nursing and institutional leaders can identify opportunities in their scopes of ownership and influence to improve nurse safety and wellbeing.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Mark describes his career journey and what it means to be a liaison between the system’s security team and clinical professionals they help protect. He talks about day-to-day experiences of healthcare professionals as they learn new situational awareness, de-escalation and other skills in response to the national rise in workplace violence. Mark explains the importance of communication between clinical care team members and security professionals to create effective responses to risky or escalating situations in healthcare environments. He emphasizes how a team-based approach to workplace violence prevention helps create higher levels of safety for care team members and the patients and families they serve. And finally, Mark shares how his role fits into the larger workplace violence prevention strategies at Geisinger.

Disclaimer: The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Sadie shares the core concepts of trauma-informed leadership and care, including realizing the prevalence of trauma, recognizing its signs and symptoms, responding in a trauma-informed way, and resisting re-traumatization. She talks about how embracing these principles creates safer healthcare experiences for patients and clinicians. She also talks about how to lead people and teams using the U.S. Substance Abuse and Mental Health Services Administration’s (SAHMA) six principles of trauma-informed care:

1. Safety: physical, psychological and emotional
2. Trustworthiness and transparency
3. Peer support
4. Collaboration and mutuality
5. Empowerment, voice and choice
6. Cultural, historical and gender issues

Sadie also delves into how a trauma-informed approach reframes thinking about “disruptive behavior” in a way that allows for more meaningful solutions and less stress and distress for leaders and team members alike. Finally, Sadie shares a vision for a trauma-informed future where healthcare shifts from a focus on transactions to relationships.

In this episode of Caring Greatly, Molly talks about the importance of bridging perspective gaps between clinicians, technologists and business leaders. She describes how engineers need to see clinical workflows first-hand in different care settings to understand real-world applications for technology. In turn, clinicians benefit from directly experiencing software and hardware solution development. This two-way collaboration enables understanding of subtle nuances that make technology successful in the clinical space. Molly goes on to describe how exposing clinicians and engineers to each other’s work early in their respective education creates a shared understanding and vocabulary for solving future challenges. It also paves the way for advancing cultures of respect and collaboration. Finally, Molly outlines a vision for the future in which technology ceases to be a barrier between clinicians and patients and becomes an enhancer of safety and wellbeing for all.

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Diane talks about the research exploring why women physicians tend to reduce work hours or leave their profession at higher rates than their male counterparts. The reasons are far more structural and cultural than biological, including differences in expectations and accountability – both on the part of fellow team members and of patients. She shares the underlying data behind this trend that point to fixes that are less about training and conformity and more centered on a shift in healthcare culture that values relationships and connection over transactions. It’s an approach that generally leads to better care outcomes. Diane concludes with her perspective on how structural and policy changes can support the long-term career viability and joy in practice for women physicians and other women clinicians. 

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Jennifer talks about how the core concepts of training from med-peds (internal medicine plus pediatrics) hospice and palliative care have informed her systems thinking and transformation approaches. She shares how palliative care challenges the notion in medicine that death is a failure and what can happen for team member wellbeing when leaders upend that assumption. 

Jennifer also delves into the thought framework of her new book, Suffer, which looks at the core needs of human beings and the value of suffering. Much of the framework is through the lens of Maslow’s hierarchy of needs. While suffering is what happens when core needs go unmet, understanding human suffering helps illuminate the fundamental nature of needs and how they play out for patients and for care team members. Finally, Jennifer helps leaders connect the dots between understanding suffering and the opportunities for empathy, innovation and thriving when team members’ needs for safety, wellbeing and belonging are met.

Additional resources are available at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.