In this episode of Caring Greatly, Christina and Christine share the details of the Psychological First Aid (PFA) training they created and launched at ChristianaCare. Their training, which has reached more than 50% of leaders at ChristianaCare, uses an easy-to-remember three-step model of recognizing signs of stress or distress, supporting immediate recovery and referring team members to additional resources provided by ChristianaCare to support team member safety and wellbeing. As a result, the number of referrals to the organization’s Care for the Caregiver program has doubled. Essentially, PFA serves as a culture change mechanism to help reduce the stigma around mental health care. By giving leaders and bedside team members a shared vocabulary around safety and wellbeing, help-seeking behavior is being normalized. It’s also opening new horizons and expanding resources to support more elements of trauma recovery and trauma-informed care and leadership. 

Find more resources at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Linda and Tria talk about how culture affects team member safety and wellbeing. They share specifics about recent process and technology changes that have helped to build trust, connection and belonging between leaders and team members across clinical, operational and administrative teams. Linda and Tria talk about the data they use to direct cultural transformation, and why it’s important to ensure that culture recognizes and values team members as whole human beings in addition to the job skills and abilities they offer the organization. Finally, they describe how an intentional culture helps improve patient-family experience and outcomes.  

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

For links related to this episode, please visit www.heartofsafetycoalition.com

In this episode of Caring Greatly, Dr. Batson shares the changes he and his leadership team have made at Hattiesburg Clinic to support team member wellbeing. He talks about a physician onboarding process that supports new physicians through their first three years at the organization, the time when they are building leadership credibility, teamwork and habits that will support them throughout their tenure at the organization. Dr. Batson describes how, emerging from the pandemic, team members asked for more chances to connect socially and how the leaders at Hattiesburg Clinic ensure wellbeing efforts extend to all care team members. He also shares how this focus on human connection has resulted in exceptional outcomes for patients and team members alike.  

Disclaimer: The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Daniele talks about the small and large actions that create diversity, equity, inclusion and belonging at the structural, institutional and individual levels. She shares the ways that privilege, in any form, can be leveraged to undo structural inequities and to create safety for individuals. She outlines the ways that BIDMC reaches out to the surrounding community to create pathways toward health equity as well as representation in healthcare careers. Daniele shares that equity and inclusion are rooted in healthcare data, and she closes with all of the ways to find hope and rise above political divisions toward inclusive service.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Mr. Miller talks about the increase in workplace violence in healthcare settings and how he and his team of security professionals respond to the rising threat. He describes how the role and responsibilities of security professionals have evolved as our understanding of trauma-informed care has grown. Mr. Miller talks about de-escalation approaches that try to minimize physical intervention, and how the profile of strong candidates for the security role has evolved to include the ability to connect easily with patients and families. And he discusses the need for security professionals to have their own resources and post-incident debriefs to support their wellbeing. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. 

In this episode of Caring Greatly, Dr. Gould shares how and why she created the Diversity in Nurse Anesthesia Mentorship Program, a program designed to support nurses from under-represented groups as they learn about and pursue advanced anesthesia education and careers. She describes how the program aims to create smoother pathways to advanced credentialing to students and mid-career nurses who may not have exposure or experience with these types of career opportunities. Dr. Gould explains the importance of mentorship and the value of having diverse representation in all aspects of nursing care. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Dr. Chosewood talks about the critical role frontline leaders play in supporting team member safety and wellbeing. He delves into how frontline leaders play a role in the three P’s of total worker health – policies, programs and practices – both influencing their creation and overseeing their implementation. He talks about how frontline leaders are essential to minimizing work stress and supporting team members because they control schedules, the pace of work and how much control and flexibility team members have in daily work. Dr. Chosewood also shares the critical role of frontline leaders in supporting inclusion, belonging and trust, essential factors in workplace safety and wellbeing. He also shares measurements that frontline and senior leaders can use to gauge workplace wellbeing.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

Nadia Charguia, MD, is an associate professor and child psychiatrist with the Department of Psychiatry at the University of North Carolina at Chapel Hill. She is also the Director for the Taking Care of Our Own Program and serves as the Executive Medical Director for UNC Healthcare’s Integrated Wellbeing Program, leading wellbeing efforts systemwide. In this role, Dr. Charguia works to directly to support and promote the mental health needs of physicians and other healthcare professionals as well as resident and medical student education and support. Clinically, Dr. Charguia’s scope of practice has included working with children, adolescents, adults and their families in the context of associated mood, anxiety, trauma, eating and/or psychotic related disorders.  

In this episode of Caring Greatly, Dr. Charguia shares how wellbeing efforts at UNC shifted from a focus on individual practices to support clinicians to a systems-based approach that works toward practice transformation. She explains how and why UNC Healthcare employs human-factors engineers to support science-based improvements in clinical workflows and resourcing. Dr. Charguia also describes how storytelling around wellbeing challenges can support the science of change. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

Joseph “Jody” Stern, MD, is a board-certified neurosurgeon, author and speaker. In 2015, Dr. Stern lost his sister to a nearly year-long battle with leukemia. Through this loss, his encounters with medical professionals, and his own experience as a neurosurgeon, Dr. Stern realized the need to integrate compassion and empathy into the medical field. He has since become committed to deepening and humanizing the doctor-patient relationship. Dr. Stern’s book, Grief Connects Us: A Neurosurgeon’s Lessons on Love, Loss, and Compassion, explores the impact of grief and loss on doctors and patients, and advocates for medical professionals to tap into their emotions when interacting with patients and their families. Dr. Stern currently serves as a professor at University of Michigan Medicine.

In this episode of Caring Greatly, Dr. Stern shares the story of how his personal losses have led him to a new view of medicine and how to create safe, supportive environments for clinicians and patients alike. He delves into his work to advance compassion in action at University of Michigan Medicine, which involves communication training for neurosurgery residents, integration of palliative care into neurosurgery practice, and surgical ergonomics for surgeon wellbeing. Dr. Stern believes that by improving practice environments, we can increase the longevity, wellbeing and joy in practice for all healthcare team members.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

John Howard, MD, MPH, JD, LLM, MBA, serves as Director of the National Institute for Occupational Safety and Health (NIOSH) and the Administrator of the World Trade Center Health Program in the U.S. Department of Health and Human Services in Washington, D.C. He first served as Director of NIOSH from 2002 through 2008 and is currently serving his fourth six-year term starting in 2021. Prior to his appointment as Director of NIOSH, Dr. Howard served as Chief of the Division of Occupational Safety and Health in the California Department of Industrial Relations, Labor and Workforce Development Agency, from 1991 through 2002. Dr. Howard is board certified in internal medicine and occupational medicine. He is admitted to the practice of medicine and law in the State of California and in the District of Columbia. He is a member of the U.S. Supreme Court bar. 

Stefanie Simmons, MD, FACEP, is the Chief Medical Officer at the Dr. Lorna Breen Heroes’ Foundation and a board-certified emergency medicine physician and healthcare executive. Dr. Simmons served as the Vice President of clinician engagement for Envision Physician Services for more than seven years, serving more than 26,000 physicians and advance practice providers with a focus on professional wellbeing, including translational research and programs designed to bring wellbeing best practices to clinical environments. She served as lead clinical faculty for the Clinician Experience Project Wellbeing program.

In this episode of Caring Greatly, Drs. Howard and Simmons share insights about the creation of the Impact Wellbeing Guide. The Guide, which is free, provides concrete, evidence-informed steps leaders can take to carry out the broader recommendations from the U.S. Surgeon General and National Academy of Medicine. They discuss insights from the process of creating and testing the Guide across multiple hospitals in the CommonSpirit Health System. And they offer guidance to leaders who are just getting started on their professional wellbeing journey.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.