Caring Greatly

In this episode of Caring Greatly, Jeremy Segall, MA, RDT, LCAT, FPCC, inaugural System Chief Wellness Officer at NYC Health + Hospitals, shares his personal journey of advancing into a health system leadership role with a unique background, learning to leverage skills from his diverse experience and strengths to lead with purpose. He shares what it means to lead authentically and embrace one’s full identity at work, emphasizing the importance of human-centered cultures that foster dignity, inclusion and belonging. Jeremy talks about the link between vulnerability and authenticity. He also explains why the courage to show up authentically is essential to create ideal working and healing environments that support the three pillars of care team safety, as well as exceptional patient care.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this Caring Greatly episode, Terri describes how overwhelming and difficult experiences get recorded in a person’s body and psyche as trauma. She explains how trauma coping skills such as compartmentalization and detachment can serve care team members in the short-term, but can lead to trauma triggers later that result in emotional overwhelm or physiologic distress unless the traumatic experience is immediately addressed and effectively processed. Terri shares how trauma processing can happen individually, with peers or with professional support. Given the likelihood of exposure to traumatic events, it’s important for care team members to learn techniques and skills they can use to heal. It’s also important to know that support is available and acceptable to seek. Terri shares a personal story about losing a loved one to suicide. She explains that feeling vulnerable and safe to talk about traumatic events and accepting that humans experience trauma can normalize seeking help and learning recovery techniques.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Dr. Cipriano explains the 2025 International Nurses Day theme, “Our Nurses. Our Future. Caring for Nurses Strengthens Economies.” She describes ICN’s call to value, protect and respect nurses as a foundational requirement for patient safety and outcomes, as well as a critical part of supporting the overall welfare of nurses and the organizations for which they work. Dr. Cipriano also outlines ICN’s seven-part agenda for sustainable nursing workforce wellbeing and drills into how nursing and institutional leaders can identify opportunities in their scopes of ownership and influence to improve nurse safety and wellbeing.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Mark describes his career journey and what it means to be a liaison between the system’s security team and clinical professionals they help protect. He talks about day-to-day experiences of healthcare professionals as they learn new situational awareness, de-escalation and other skills in response to the national rise in workplace violence. Mark explains the importance of communication between clinical care team members and security professionals to create effective responses to risky or escalating situations in healthcare environments. He emphasizes how a team-based approach to workplace violence prevention helps create higher levels of safety for care team members and the patients and families they serve. And finally, Mark shares how his role fits into the larger workplace violence prevention strategies at Geisinger.

Disclaimer: The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Sadie shares the core concepts of trauma-informed leadership and care, including realizing the prevalence of trauma, recognizing its signs and symptoms, responding in a trauma-informed way, and resisting re-traumatization. She talks about how embracing these principles creates safer healthcare experiences for patients and clinicians. She also talks about how to lead people and teams using the U.S. Substance Abuse and Mental Health Services Administration’s (SAHMA) six principles of trauma-informed care:

1. Safety: physical, psychological and emotional
2. Trustworthiness and transparency
3. Peer support
4. Collaboration and mutuality
5. Empowerment, voice and choice
6. Cultural, historical and gender issues

Sadie also delves into how a trauma-informed approach reframes thinking about “disruptive behavior” in a way that allows for more meaningful solutions and less stress and distress for leaders and team members alike. Finally, Sadie shares a vision for a trauma-informed future where healthcare shifts from a focus on transactions to relationships.

In this episode of Caring Greatly, Molly talks about the importance of bridging perspective gaps between clinicians, technologists and business leaders. She describes how engineers need to see clinical workflows first-hand in different care settings to understand real-world applications for technology. In turn, clinicians benefit from directly experiencing software and hardware solution development. This two-way collaboration enables understanding of subtle nuances that make technology successful in the clinical space. Molly goes on to describe how exposing clinicians and engineers to each other’s work early in their respective education creates a shared understanding and vocabulary for solving future challenges. It also paves the way for advancing cultures of respect and collaboration. Finally, Molly outlines a vision for the future in which technology ceases to be a barrier between clinicians and patients and becomes an enhancer of safety and wellbeing for all.

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Diane talks about the research exploring why women physicians tend to reduce work hours or leave their profession at higher rates than their male counterparts. The reasons are far more structural and cultural than biological, including differences in expectations and accountability – both on the part of fellow team members and of patients. She shares the underlying data behind this trend that point to fixes that are less about training and conformity and more centered on a shift in healthcare culture that values relationships and connection over transactions. It’s an approach that generally leads to better care outcomes. Diane concludes with her perspective on how structural and policy changes can support the long-term career viability and joy in practice for women physicians and other women clinicians. 

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Jennifer talks about how the core concepts of training from med-peds (internal medicine plus pediatrics) hospice and palliative care have informed her systems thinking and transformation approaches. She shares how palliative care challenges the notion in medicine that death is a failure and what can happen for team member wellbeing when leaders upend that assumption. 

Jennifer also delves into the thought framework of her new book, Suffer, which looks at the core needs of human beings and the value of suffering. Much of the framework is through the lens of Maslow’s hierarchy of needs. While suffering is what happens when core needs go unmet, understanding human suffering helps illuminate the fundamental nature of needs and how they play out for patients and for care team members. Finally, Jennifer helps leaders connect the dots between understanding suffering and the opportunities for empathy, innovation and thriving when team members’ needs for safety, wellbeing and belonging are met.

Additional resources are available at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Christina and Christine share the details of the Psychological First Aid (PFA) training they created and launched at ChristianaCare. Their training, which has reached more than 50% of leaders at ChristianaCare, uses an easy-to-remember three-step model of recognizing signs of stress or distress, supporting immediate recovery and referring team members to additional resources provided by ChristianaCare to support team member safety and wellbeing. As a result, the number of referrals to the organization’s Care for the Caregiver program has doubled. Essentially, PFA serves as a culture change mechanism to help reduce the stigma around mental health care. By giving leaders and bedside team members a shared vocabulary around safety and wellbeing, help-seeking behavior is being normalized. It’s also opening new horizons and expanding resources to support more elements of trauma recovery and trauma-informed care and leadership. 

Find more resources at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Linda and Tria talk about how culture affects team member safety and wellbeing. They share specifics about recent process and technology changes that have helped to build trust, connection and belonging between leaders and team members across clinical, operational and administrative teams. Linda and Tria talk about the data they use to direct cultural transformation, and why it’s important to ensure that culture recognizes and values team members as whole human beings in addition to the job skills and abilities they offer the organization. Finally, they describe how an intentional culture helps improve patient-family experience and outcomes.  

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

For links related to this episode, please visit www.heartofsafetycoalition.com