In this episode of Caring Greatly, Sadie shares the core concepts of trauma-informed leadership and care, including realizing the prevalence of trauma, recognizing its signs and symptoms, responding in a trauma-informed way, and resisting re-traumatization. She talks about how embracing these principles creates safer healthcare experiences for patients and clinicians. She also talks about how to lead people and teams using the U.S. Substance Abuse and Mental Health Services Administration’s (SAHMA) six principles of trauma-informed care:

1. Safety: physical, psychological and emotional
2. Trustworthiness and transparency
3. Peer support
4. Collaboration and mutuality
5. Empowerment, voice and choice
6. Cultural, historical and gender issues

Sadie also delves into how a trauma-informed approach reframes thinking about “disruptive behavior” in a way that allows for more meaningful solutions and less stress and distress for leaders and team members alike. Finally, Sadie shares a vision for a trauma-informed future where healthcare shifts from a focus on transactions to relationships.

In this episode of Caring Greatly, Molly talks about the importance of bridging perspective gaps between clinicians, technologists and business leaders. She describes how engineers need to see clinical workflows first-hand in different care settings to understand real-world applications for technology. In turn, clinicians benefit from directly experiencing software and hardware solution development. This two-way collaboration enables understanding of subtle nuances that make technology successful in the clinical space. Molly goes on to describe how exposing clinicians and engineers to each other’s work early in their respective education creates a shared understanding and vocabulary for solving future challenges. It also paves the way for advancing cultures of respect and collaboration. Finally, Molly outlines a vision for the future in which technology ceases to be a barrier between clinicians and patients and becomes an enhancer of safety and wellbeing for all.

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Diane talks about the research exploring why women physicians tend to reduce work hours or leave their profession at higher rates than their male counterparts. The reasons are far more structural and cultural than biological, including differences in expectations and accountability – both on the part of fellow team members and of patients. She shares the underlying data behind this trend that point to fixes that are less about training and conformity and more centered on a shift in healthcare culture that values relationships and connection over transactions. It’s an approach that generally leads to better care outcomes. Diane concludes with her perspective on how structural and policy changes can support the long-term career viability and joy in practice for women physicians and other women clinicians. 

Please visit www.heartofsafetycoalition.com for links related to this episode.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites. 

In this episode of Caring Greatly, Jennifer talks about how the core concepts of training from med-peds (internal medicine plus pediatrics) hospice and palliative care have informed her systems thinking and transformation approaches. She shares how palliative care challenges the notion in medicine that death is a failure and what can happen for team member wellbeing when leaders upend that assumption. 

Jennifer also delves into the thought framework of her new book, Suffer, which looks at the core needs of human beings and the value of suffering. Much of the framework is through the lens of Maslow’s hierarchy of needs. While suffering is what happens when core needs go unmet, understanding human suffering helps illuminate the fundamental nature of needs and how they play out for patients and for care team members. Finally, Jennifer helps leaders connect the dots between understanding suffering and the opportunities for empathy, innovation and thriving when team members’ needs for safety, wellbeing and belonging are met.

Additional resources are available at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Christina and Christine share the details of the Psychological First Aid (PFA) training they created and launched at ChristianaCare. Their training, which has reached more than 50% of leaders at ChristianaCare, uses an easy-to-remember three-step model of recognizing signs of stress or distress, supporting immediate recovery and referring team members to additional resources provided by ChristianaCare to support team member safety and wellbeing. As a result, the number of referrals to the organization’s Care for the Caregiver program has doubled. Essentially, PFA serves as a culture change mechanism to help reduce the stigma around mental health care. By giving leaders and bedside team members a shared vocabulary around safety and wellbeing, help-seeking behavior is being normalized. It’s also opening new horizons and expanding resources to support more elements of trauma recovery and trauma-informed care and leadership. 

Find more resources at www.heartofsafetycoalition.com

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Linda and Tria talk about how culture affects team member safety and wellbeing. They share specifics about recent process and technology changes that have helped to build trust, connection and belonging between leaders and team members across clinical, operational and administrative teams. Linda and Tria talk about the data they use to direct cultural transformation, and why it’s important to ensure that culture recognizes and values team members as whole human beings in addition to the job skills and abilities they offer the organization. Finally, they describe how an intentional culture helps improve patient-family experience and outcomes.  

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

For links related to this episode, please visit www.heartofsafetycoalition.com

In this episode of Caring Greatly, Dr. Batson shares the changes he and his leadership team have made at Hattiesburg Clinic to support team member wellbeing. He talks about a physician onboarding process that supports new physicians through their first three years at the organization, the time when they are building leadership credibility, teamwork and habits that will support them throughout their tenure at the organization. Dr. Batson describes how, emerging from the pandemic, team members asked for more chances to connect socially and how the leaders at Hattiesburg Clinic ensure wellbeing efforts extend to all care team members. He also shares how this focus on human connection has resulted in exceptional outcomes for patients and team members alike.  

Disclaimer: The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Daniele talks about the small and large actions that create diversity, equity, inclusion and belonging at the structural, institutional and individual levels. She shares the ways that privilege, in any form, can be leveraged to undo structural inequities and to create safety for individuals. She outlines the ways that BIDMC reaches out to the surrounding community to create pathways toward health equity as well as representation in healthcare careers. Daniele shares that equity and inclusion are rooted in healthcare data, and she closes with all of the ways to find hope and rise above political divisions toward inclusive service.

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.

In this episode of Caring Greatly, Mr. Miller talks about the increase in workplace violence in healthcare settings and how he and his team of security professionals respond to the rising threat. He describes how the role and responsibilities of security professionals have evolved as our understanding of trauma-informed care has grown. Mr. Miller talks about de-escalation approaches that try to minimize physical intervention, and how the profile of strong candidates for the security role has evolved to include the ability to connect easily with patients and families. And he discusses the need for security professionals to have their own resources and post-incident debriefs to support their wellbeing. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. 

In this episode of Caring Greatly, Dr. Gould shares how and why she created the Diversity in Nurse Anesthesia Mentorship Program, a program designed to support nurses from under-represented groups as they learn about and pursue advanced anesthesia education and careers. She describes how the program aims to create smoother pathways to advanced credentialing to students and mid-career nurses who may not have exposure or experience with these types of career opportunities. Dr. Gould explains the importance of mentorship and the value of having diverse representation in all aspects of nursing care. 

The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker.