Welcome everybody to Omnisend’s marketing tip series, where in roughly 3 minutes or less each day, I’ll give you actionable tips on ways to improve your email & SMS marketing program and help you increase sales.
Yesterday we talked about a few types of promotional SMS messages brands can send. Today, I want to discuss using SMS inside of your automated workflows.
First off, does it really make sense to use SMS in already high-converting automations? You know what I’m going to say — absolutely. Remember, it is an opt-in channel. If they are eligible to receive text messages it is because they explicitly said they wanted to.
Who are you to deprive them of what they want?!
I mentioned how ecommerce brands increased automated SMS sends by nearly 260% last year. You should absolutely follow their lead. Now, that doesn’t mean you need to send an automated text message every time you send an automated email. Think about the user experience.
For a welcome series, it would seem logical to send an SMS right after signup and maybe again before their welcome offer expires. For cart abandoners, there are lots of options based on the cart total and purchase history as I talked about last week.
Think through other series of messages, like browse abandonment. Maybe just one SMS to remind them of what they had their eye on. For a birthday series, maybe just an SMS on their actual Bday wishing them good times on their big day.
Lapsed and unengaged buyers, maybe it makes even more sense as they may have stopped tuning into your emails.
I encourage you to think through the customer experience along with their perceived intent at that moment. If SMS can help, send one. If it doesn’t add value, don’t. After all, like all marketing channels, the purpose is to provide VALUE for the recipient, not just another message.
Finally, don’t forget your transactional messages, like order and shipping confirmations. Adding a text message informing customers of their order status can really go a long way to enhancing their purchase experience — especially if they are first-time customers.
There you have it. Use SMS marketing in your automated messages, but don’t feel you need to match one SMS for every email. Think through the experience and add value where you can.
Join me tomorrow where I’ll discuss the difference between SMS and MMS and explain when it does and does not make sense to use MMS.
Thanks for tuning in to this episode of our marketing tips series. Feel free to let me know if you have any questions — and be sure to check out Omnisend and let us prove how we can help you double your conversions.
Until next time, happy marketing!