The real reason customers leave your telecom brand isn’t always price or coverage—it’s the moment your app or website makes a simple task feel hard. We dive into the six drivers of churn and focus on the hidden killer: digital friction that chips away at trust, triggers support calls, and nudges people toward competitors. Along the way, we show how behavior analytics turns vague “drop-off” metrics into clear, fixable causes you can act on fast.

We break down the traditional pain points—network reliability, service quality, pricing pressure, and fresher competing offers—then zero in on two modern forces: the lack of personalization and confusing digital journeys. Expect tangible, field-tested examples. A European operator simplified an upgrade step with plain language and upfront fees and saw a 22% lift in completed upgrades. Another moved billing explanations higher on the page, added tight tooltips, and cut billing-related support calls by 18%. An MVNO flagged users revisiting the cancel page and launched targeted, history-aware offers that saved one in four high-risk customers.

The throughline is simple: retention is a UX strategy. When pages load fast, terms are clear, and options feel relevant, customers don’t need to call—reducing the 30% churn tied to poor service interactions—and they don’t feel the need to shop around. If you’re ready to replace guesswork with evidence, use heat maps, session replays, and friction scoring to watch where users hesitate and fix the source, not just the symptom. Subscribe for more practical deep dives, share this with a teammate who owns your digital journey, and leave a review with one question you want answered next.

🚀 Key Takeaways:

• Why defining leads together with sales is critical for marketing success
• Why "more leads" isn’t always the answer—quality over quantity matters
• Hear about the pitfalls of short-term lead generation strategies

In this piece, I dive into my experience as a marketing manager, where the demand for more leads became my personal nightmare. The sales team’s relentless call for leads—without a clear understanding of what a lead actually is—created constant pressure.

The recurring question was: “Where are the leads?” But rushing to create leads just for the sake of numbers doesn’t work. Becoming a qualified lead is a process, and not everyone who downloads content is ready to buy.

Tune in for a candid look at how marketers can shift their approach from chasing numbers to building real opportunities that convert.

🚀 Key Takeaways:

• Why collaboration between marketing and sales is essential for success
• The importance of customer research and understanding the product
• Timeless advice from Eugene Schwartz: Great marketing starts with listening

Tune in for a candid conversation about what happens when marketers fly blind and how to avoid marketing in the dark.

In this episode, I share the story of my time as a fractional product marketer at a cybersecurity SaaS startup—where things weren’t quite as they seemed. The website was full of buzzwords, stock photos, and AI claims, but something was missing.

During my research, I discovered the sales team had a brilliant deck customers loved. Naturally, I suggested using it for the website. Then came the twist: the CMO had never seen the sales deck. That’s when it hit me—marketing and sales were working in silos, with no customer insights guiding their efforts.

🚀 Key Takeaways:

• Why attribution windows can obscure long-term success
• How SEO campaigns can take time to pay off
• The value of documenting and celebrating wins, even if they come too late

Tune in for a behind-the-scenes look at what happens when marketing success doesn’t fit neatly into reporting timelines—and why patience in campaigns sometimes delivers the biggest wins.

In this episode, I share the bittersweet story of a campaign that seemed destined for failure—until it wasn’t. We lined everything up: new landing pages, revamped content, and paid ads. At first, the data looked grim, and after 90 days, the campaign was declared a flop.

But then something surprising happened: a revamped blog post started ranking on Google, bringing in 20k+ clicks per month and hundreds of conversions—all organically. The only problem? By the time the results rolled in, management had already moved on.

🚀 Key Takeaways:

• The hidden challenges of procurement and why "yes" doesn't mean done
• How to navigate privacy, legal, and finance hurdles without losing your mind
• Strategies for reducing friction in the procurement process to speed things up

Tune in for a candid look at the frustration behind corporate bureaucracy and how to stay sane when your deal is stuck in procurement purgatory. Because sometimes the toughest part of closing a deal isn’t selling—it’s getting through the paperwork.

In this episode, I share the ongoing nightmare that every SaaS marketer and sales professional dreads: the procurement process. After 3 months of selling, securing buy-in from champions, and jumping through countless hoops, we finally got the green light—or so we thought.

Just as we were gearing up to launch, the real challenge began: privacy reviews, procurement red tape, and finance approvals. Even with all the right certifications—SOC2, GDPR, Security portals—you’d think it would be smooth sailing. But 2 months later, we’re still stuck in a loop of explaining, re-explaining, and waiting for the final nod.

🚀 Key Takeaways:

• The importance of having backups and contingency plans for live events
• Why audiences are often more understanding than we expect during hiccups
• How surviving a live-event disaster can make future presentations feel like a breeze

Tune in for a lighthearted look at how things can go wrong, how we recovered, and why I now approach live presentations without fear—because once the internet goes down mid-webinar, nothing else seems as scary!

In this episode, I recount the heart-pounding story of a live webinar disaster that still makes my palms sweat just thinking about it. We had everything planned perfectly—partner collaboration, smooth intros, and a couple of hundred eager attendees. Then, mid-presentation, the internet in our office block went down.

What followed was 10 minutes of sheer panic, with the team scrambling for a solution—only to have a nearby developer casually show us how to use a phone hotspot. When we finally got back online, we found our partner still presenting, with attendees joking that we had taken an extended smoke break.

🚀 Key Takeaways:

• Why calculated risks in marketing sometimes pay off—but not without consequences
• The importance of QA processes and segmentation (yes, even for risk-takers)
• How to turn mistakes into learning opportunities that fuel growth

Tune in for a candid, behind-the-scenes look at how we fumbled, panicked, and ultimately came out on top—proving that even the pros aren’t immune to email nightmares.

What happens when two bold marketers decide to break all the email marketing rules—and end up with a $40k surprise? In this episode, I share the nerve-wracking (and slightly hilarious) story of how an overly ambitious email campaign led to a massive overcharge from our email service provider. With one million recipients targeted and segmentation thrown to the wind, we found ourselves scrambling to fix a mistake that could have cost us dearly.

But here’s the twist: the world didn’t end. Leadership was understanding, our email rep worked magic, and the campaign somehow exceeded expectations despite the chaos.

🚀 Key Takeaways:

• Why not all leads are created equal—and how to avoid chasing the wrong ones
• The importance of aligning ad campaigns with real business outcomes
• How an audit can uncover costly targeting mistakes before it’s too late

Tune in for a cautionary tale that underscores the importance of measuring what matters—because no one wants to spend tens of thousands of dollars on leads that lead nowhere.

🎙️ $72k for Zero Customers: The Cost of Misguided PPC Campaigns

In this episode, I share the jaw-dropping story of a small B2B SaaS company that thought they were winning the paid search game—until the hard truth came out. After spending $72k on Google Ads and generating 900 leads over the course of a year, they asked me to audit their campaign to see how many of those leads turned into paying customers. The result? Zero. Not a single one.

What went wrong? They weren’t targeting the right audience. This story dives into the dangers of focusing on leads without aligning them to revenue, the pitfalls of poor targeting, and the messy reality of attribution in B2B marketing.

🚀 Key Takeaways:

• Why scaling for success requires stress testing beyond your expectations
• The importance of cross-team communication when planning big launches
• How contingency planning can turn potential disasters into smooth recoveries

Tune in for a behind-the-scenes look at a moment when growth tested our limits and how we learned to always stay a step ahead—because sometimes, success brings just as many challenges as failure.

Building a SaaS startup comes with plenty of challenges, but sometimes the biggest surprises come from the success you weren’t quite ready for. In this episode, I share a story about how a joke I used to make—“Marketing’s job is to push the system to its limits”—suddenly became reality.

After landing several massive deals, hundreds of users flooded our platform all at once. We thought we were ready. Spoiler alert: we weren’t. What followed was a tense, heart-stopping 15 minutes where the dev team fought to keep the system from crashing, and I scrambled to keep our new customers calm and happy.

🚀 Key Takeaways:

• Why more traffic isn’t always better—especially when it’s the wrong audience
• How irrelevant content can hurt your authority and dilute your brand’s message
• The value of quality over quantity when it comes to SEO and content strategy

Tune in for a story that’s part marketing mystery, part cautionary tale, and packed with insights on aligning marketing goals with business strategy. Because at the end of the day, it’s not about how many cake lovers you attract—it’s about reaching the right audience that drives growth.

What happens when your marketing team is crushing it—just not in alignment with your company’s goals? In this episode, we tell the unbelievable yet true story of how a SaaS company accidentally built a recipe empire, driving massive traffic… from dessert lovers, not potential customers.

Thousands of irrelevant web pages, stuffed with meal recipes, were flooding the site with organic traffic that did nothing for the business. When we finally deleted the clutter, something unexpected happened: traffic barely dipped, but authority skyrocketed. Suddenly, Google—and customers—understood what the company was actually about.