A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.

In this podcast, Jamie Stewart, Marketing Manager at Sytel, discusses how automation can manage efficiency more quickly and accurately than supervisors, for both inbound and outbound contact and the interplay between them. Supervisors can be freed to coach and encourage, while agents are assigned automatically where they are needed most.

Resellers, MSPs, partners and enterprises can utilize CCaaS that provides these efficiency savings at scale, combined with the flexibility of cloud connectivity.

Visit www.sytel.com