“Customers are eventually going to have one platform for their internal Unified Communications and their external communications, such as contact centers,” says Prasad Krishnamurthy, Senior Vice President Ozonetel. “Today business processes are happening in silos. We break the silos and make it one giant platform for the users.” Prasad adds, “So what we see with the increasing use of AI and Machine Learning, combined with the requirement for omnichannel, digital channels, is a huge potential for the partnership between Crexendo and Ozonetel, actually making a difference in the marketplace.”

Prasad describes Ozonetel as, “…an AI driven, full stack, CX platform.” In this podcast we learn that includes a CPaaS piece and a contact center piece. Adding multiple digital channels enables the contact center to reach customers across a range of social media platforms, as well as voice and text. Putting all this together with Crexendo’s platform, is game changing in the CCaaS market. Significantly this opens new partner opportunities.  Recorded at the recent Crexendo NetSapiens Platform User Group Meeting, Prasad outlines how highly practical applications from AI can now deliver approaches that gives partners distinctive solutions to offer. Prasad tells us that industry watchers believe this represents a $38 billion market.

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