We all know that conversations in general can have understandings and misunderstandings. Conversations can lead to peace or hostility, trust or mistrust. In healthcare, many conversations take place in the presence of a health concern, scare, or crisis. This adds an additional layer of stress or the potential for a challenging or difficult time with communication. We want to help healthcare professionals to thoughtfully consider the challenges that are part of the different types of patient interactions. We want to discuss recognizing why certain interactions are stressful and help healthcare professionals break down their feelings and consider how to approach such interactions for better outcomes.

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This is episode 1  of the series: Challenging Patient Interactions: Conversations that Matter

Communication is a perennial challenge in the world of healthcare. Healthcare professionals have their own filters, time constraints, and temperaments - so do patients. Uncertain and stressful situations, particularly healthcare-related, surfaces complicated emotions making meaningful communication between patients and clinicians difficult. Trust is the foundation of healthy communication. Addressing the issues that interfere with communication (e.g., mistrust, hostility, impatience, etc.) will help clinicians build trust with their patients and colleagues and improve communication. In this course, healthcare professionals will master the tools needed to identify possible conflicts, acknowledge patient emotions, and engage in healthy communication strategies that benefit both patient and clinician.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

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Series: Challenging Patient Interactions: Conversations that Matter

Challenging interactions are going to happen. We cannot eliminate them from the healthcare setting as everyone has their own way of dealing with emotions, stressful situations, and uncertainty. But if we know they are going to happen from time to time, we can take a more proactive approach to prevention strategies, dealing with them in the moment, and addressing patient and coworker challenges. And, of course, we want to address letting go of blame for healthcare workers who have blamed themselves for things that were outside of their control or allowed unfortunate situations to make them view themselves too harshly or unfairly.

This is episode 2  of the series: Challenging Patient Interactions: Conversations that Matter

Communication is a perennial challenge in the world of healthcare. Healthcare professionals have their own filters, time constraints, and temperaments - so do patients. Uncertain and stressful situations, particularly healthcare-related, surfaces complicated emotions making meaningful communication between patients and clinicians difficult. Trust is the foundation of healthy communication. Addressing the issues that interfere with communication (e.g., mistrust, hostility, impatience, etc.) will help clinicians build trust with their patients and colleagues and improve communication. In this course, healthcare professionals will master the tools needed to identify possible conflicts, acknowledge patient emotions, and engage in healthy communication strategies that benefit both patient and clinician.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

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Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning 

Series: Challenging Patient Interactions: Conversations that Matter

In this episode, we discuss how  to respond when your personal or professional identity is threatened, wounding your ego or self-esteem.

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This is episode 1  of the series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

Any worthwhile project will encounter obstacles along the way and these obstacles often create conflicts. Managing and/or resolving conflicts effectively includes a variety of skills and strategies that build on what you have learned to date. These include: 

• Listening and empathizing with another’s viewpoint 
• Bringing disagreements into the open and de-escalating the situation 
• Orchestrating win-win solutions by finding resolutions that each side can embrace
• Staying engaged with the process of managing your own performance in the midst of conflict while holding each other accountable to the rules of engagement 

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

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Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

In this episode, we discuss  how to respond to, and manage, a situation where you feel a team colleague is minimizing your contributions to the team. 
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This is episode 2  of the series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

Any worthwhile project will encounter obstacles along the way and these obstacles often create conflicts. Managing and/or resolving conflicts effectively includes a variety of skills and strategies that build on what you have learned to date. These include: 

• Listening and empathizing with another’s viewpoint 
• Bringing disagreements into the open and de-escalating the situation 
• Orchestrating win-win solutions by finding resolutions that each side can embrace
• Staying engaged with the process of managing your own performance in the midst of conflict while holding each other accountable to the rules of engagement 

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

Already an Elite Member? Login here

Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

In this episode, we discuss how to navigate and respond to conflicting and/or competing goals within the organization and team.

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This is episode 3  of the series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

Any worthwhile project will encounter obstacles along the way and these obstacles often create conflicts. Managing and/or resolving conflicts effectively includes a variety of skills and strategies that build on what you have learned to date. These include: 

• Listening and empathizing with another’s viewpoint 
• Bringing disagreements into the open and de-escalating the situation 
• Orchestrating win-win solutions by finding resolutions that each side can embrace
• Staying engaged with the process of managing your own performance in the midst of conflict while holding each other accountable to the rules of engagement 

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

Already an Elite Member? Login here

Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series:  Building Your Credibility and Team Skills: Overcoming Common Obstacles that Teams Encounter 

In this episode, we focus on nursing roles within leadership and academia and the educational requirements to meet the roles’ requisites.

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This is episode 2 of the series:  Careers in Nursing: Academia, Leadership, and Practice

The purpose of this course is to explore the various educational and career pathways for registered nurses and advance practice nurses within leadership, academia, and advanced practice.   

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

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Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

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Series: Careers in Nursing: Academia, Leadership, and Practice

In this episode, we focus on the four advanced practice roles in nursing and the educational and certification requirements necessary practice within the advance practice roles.

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This is episode 1  of the series:  Careers in Nursing: Academia, Leadership, and Practice

The purpose of this course is to explore the various educational and career pathways for registered nurses and advance practice nurses within leadership, academia, and advanced practice.   

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

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Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

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Series: Careers in Nursing: Academia, Leadership, and Practice

 Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

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This is episode 1  of the series:  Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare

 Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

Already an Elite Member? Login here

Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series: Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare

Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

---
This is episode 2  of the series:  Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare

 Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

Already an Elite Member? Login here

Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series: Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare

Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

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This is episode 3  of the series:  Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare

 Strong collaboration comes from the interdependent efforts of the team. Recent research across multiple industries emphasizes the importance of not just learning what behaviors are important to collaboration, but also in practicing how to demonstrate these behaviors. It is experiential learning that enables both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. In this session we will talk about not just the “what” about collaboration skills, but also the “how,” and encourage participants to practice these collaboration skills within their own team. Through learning, practicing, and applying these skills individually and within a team environment, participants will get more comfortable learning and teaming together.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

View Episode Show Notes

View Episode Transcript

Already an Elite Member? Login here

Learn more about CE Podcasts from Elite Learning by Colibri Healthcare

View this podcast course on Elite Learning

Series: Building Your Credibility and Team Skills: Effective Collaboration Skills in Healthcare