No matter how careful you are when buying goods or services, you may run into problems and when that happens, here are tips on how to get your complaint heard and resolved:
- Be very clear about the problem
Define the resolution you expectMention the company’s reputationFollow the complaint process if there is oneComplain using e-mail, or in person, rather than phoningKeep track of the detailsUse social mediaIf you don’t get the response you want, say soTake it to the next levelThe Compass Catholic blog has more details about how to complain and get the resolution you want.