In this episode of Channel Insider: Partner POV, brought to you by Blackpoint Cyber, Founder and CEO Jon Murchison explains what’s threatening end user customers in 2024 and what solutions managed service providers should be investing in to better protect their clients. Murchison also explores the impact of AI on businesses and the new risks it’s introduced in recent months. Plus, one year after dedicating $190 million to the growth and development of its MSP partners, how is Blackpoint Cyber making good on this investment? Murchison and host Katie Bavoso discuss the new Blackpoint University, increased go-to-market resources for partners, success stories, and much more. 

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

In the second half of this Channel Insider: Partner POV interview featuring channel legend, Terry Richardson, CRO of Blue Mantis, Richardson details a customer success story and the "magic" of watching a new customer become a customer for life. He also names the vendors that are helping Blue Mantis achieve success, as well as what his decades as a channel leader have taught him.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

IT channel members who have been working in the industry for years are likely very familiar with Terry Richardson. Richardson joined managed service provider Blue Mantis one year ago as its chief revenue officer after spending decades with major technology vendors like HPE and AMD. He shares what he's learned since coming over to the solution provider side, how his background has shaped his approach to leadership, building client trust after a company rebrand, and what he looks for in a vendor partner based on his own experience as one. 

Join host Katie Bavoso and Blue Mantis CRO Terry Richardson in Part 1 of this exciting and informative interview with a highly regarded name in the industry. 

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

CEO Jason Wright joins host Katie Bavoso for part 2 of this Channel Insider: Partner POV interview. Wright discusses the customers and vendors AVATAR MSP is winning with, as well as the hard but necessary lessons about what he's learned since purchasing the business two years ago. And what tech interview would be complete without a discussion around AI? Plus, Wright discusses how he and AVATAR are helping formerly incarcerated individuals get a second chance and contribute in the corporate workforce.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

When Jason Wright bought AVATAR Managed Services two years ago, he went in with a mindset of becoming the "corporate first responders" and redefining what it means to truly take a proactive approach to managed services. The CEO talks with host Katie Bavoso about how he defines high quality customer service, especially when disaster strikes. Plus, Wright explains what makes the mid-market the "sweet spot" when it comes to the customers he and his team serve.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

In this episode of Channel Insider: Partner POV, host Katie Bavoso chats with Rich Falcone, the president of solution provider AHEAD. Falcone spent more than 20 years at CDI, most recently as president and CEO, before it was acquired by AHEAD in February 2024. He explains why the channel should expect to see more mergers and acquisitions among solution providers in 2024 and when it actually makes sense for a move like that to happen. Falcone digs into how existing AHEAD and CDI customers will benefit from the recent consolidation, and perhaps more importantly, why he believes the culture that made him feel at home at CDI for two decades will continue under a new name. 

On the technology side of the conversation, Falcone details why IT has become more complex even though it's designed to make work more efficient. This is what influences his approach to solving various and evolving customer needs as a leader.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Most client budgets are based on growing or consistent revenue or funding. But what happens when your client is a church or nonprofit with constantly shifting budgets, yet ever-evolving needs? Zac King, vice president of Texas-based managed service provider GreenBean IT, explains his approach to helping these kinds of clients while still running his own business in a profitable direction. Plus, King gives his take what the next generation of IT solution providers should do to set themselves up for success and growth and then help the next professional in line behind them.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

In Part 2 of this two part interview with EchoStor Technologies and its long time client, the University of Vermont Medical Center, EchoStor CEO Mike Johnson and Enterprise Account Manager Caleb Morgan explain how they build trust with their clients over time - even when there's no emergency to attend to. CC Larner, Director of Compute, Database, and Desktop Engineering Services at the University of Vermont Medical Center, explains that she feels she can go to her EchoStor team without fear of being charged for every interaction. Johnson, who was promoted to CEO at the end of 2023, used to directly manage the UVM account and still fosters a close relationship with Larner and her team despite his key leadership role. He says this connects with the customer-first mentality all EchoStor employees have. Johnson also explains how the last three years have been a period of extreme growth for EchoStor and how the company plans to continue that momentum.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

EchoStor Technologies has been supporting the IT infrastructure at the University of Vermont Medical Center for more than a decade working with Director of Compute, Database, and Desktop Engineering Services, CC Larner. She explains how her job directly connects to the patient care UVM's doctors and medical staff provide every day, and what would happen if she didn't have a reliable IT channel partner to help her keep operations going. Larner shares a harrowing story of when UVM was hit with a cyber attack in 2020 and how Mike Johnson, now the CEO of EchoStor, literally stopped what he was doing and came to the rescue. Johnson says it was worth it - even though he drove fresh servers across two states all while he was dressed in his Halloween party costume!

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Chief Product and Go-To-Market Officer of Morpheus Data, Brad Parks, sits down with host Katie Bavoso of Channel Insider: Partner POV to explain how the independent software vendor enables users to manage multiple clouds and on-premises environments in a single platform. Learn how Morpheus partners with major hyperscalers like AWS to power its technology, and why Fortune 1,000 companies like AstraZeneca choose to work with Morpheus to transform their operations and save time and money. Plus, as customers re-evaluate their hypervisor choice in the wake of VMware's acquisition by Broadcom, find out why they're turning to Morpheus Data as an alternative and the opportunity this presents channel MSPs.

A new episode of Channel Insider: Partner POV is released every other Thursday. 

Watch the interview on YouTube @ChannelInsider_NewsAndTrends

If you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected]

For more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.com

Connect with Channel Insider on LinkedIn. 

Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.

Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.