Erick and Rich dive into the latest projections for the fast-growing SMB collaboration and security markets, share advice on keeping complex legal agreements from slowing down your sales volume, and discuss a perfect crime foiled by one fatal flaw.

Erick and Rich sort through the new MSP business building resources from IT By Design, the importance of relinquishing control over work to your employees, and a man in Oklahoma who took the whole pant-less online meeting thing a few steps too far.

Erick and Rich examine the new venture by the founders of RMM pioneer N-able, explain why you should ensure all of your employees understand all of your customer touch points, and discuss a guy who has your coronavirus record for longest time between haircuts beat by 80 years.

Back on the job after a vacation break, Erick and Rich discuss NinjaRMM's new data protection solution, why growing channel pros need to ensure longtime employees know they're still valued, and a youngster who recently found a missing LEGO piece two years after losing it someplace only a toddler would put it.

Erick and Rich discuss Bitdefender's new managed detection and response service, surveying your clients about changing needs caused by the coronavirus, and a new, totally sold out, style of Crocs sandals that look and smell like a bucket of KFC chicken.

Listen in as Erick and Rich ponder Lenovo's Microsoft 365 managed service, holding sales meetings online, and a new service that lets you uncork the giant scream of coronavirus frustration you've been bottling up in an Icelandic canyon.

Erick and Rich discuss HP's ambitious new partner program, how to handle employees uncomfortable with your pandemic-era policies on site visits, and a pub in the U.K. that's found a shockingly effective way to enforce distancing rules.

Join Erick and Rich for a look at Bitdefender's timely "human risk analytics" technology, why holding a virtual company retreat is more important than ever, and why spending $4,000 on a solid gold face mask with holes in it might not be a smart idea.

Erick and Rich discuss what the future holds for Tech Data now that it's owned by private equity, how to avoid negotiating on price with your clients, and a brand new Korean breakfast cereal that tastes like green onions. On purpose.

Erick and Rich discuss Huntress Labs providing more software to its partners without charging more for it, why MSPs should negotiate special contract terms when agreeing to offer special services, and a guy who's lucky to have both arms after using one to retrieve a fishing hook from a shark.