ChannelPro Weekly Podcast

If you like donuts as much as WE like donuts, you'll understand why we're always willing to make a quantum leap for one when they're nearby. Even if you don't like donuts that much, however, you'll love this episode of ChannelPro Weekly, in which Matt, Rich, and guest host Dawn Sizer, of 3rd Element Consulting and the Rebel Executives podcast, discuss Pia's new AI-fueled managed services automation solution and ChannelPro's forecast for the IT industry in 2023.

Then they're joined by managed services consultant Allen Edwards, of Eureka Process, to discuss his new book, "Process and the Other 'P' Word (Which is Also Process): The Power and Profitability of Process in Your IT Business". It's a conversation we think you'll consider icing on the…donut.

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-252-high-jerk-tolerance

Topics and Related Links Mentioned:

Pia Officially Launches Service Desk Automation Solution - https://www.channelpronetwork.com/news/pia-officially-launches-service-desk-automation-solution

2023 Tech Preview: Channel Pros Defy Trends - https://www.channelpronetwork.com/article/2023-tech-preview-channel-pros-defy-trends

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

If you want to sell your business, be prepared to kiss a lot of... jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP. Matt, Rich, and Rayanne also have much to say about Intel's latest data center chips, recently published advice for end users from the U.K. government to treat MSPs as extensions of your attack surface, evidence that AI engine GPT-3 is great at writing phishing emails, and recommendations on managing techs. No jerks whatsoever! We guarantee it.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-252-high-jerk-tolerance

Topics and Related Links Mentioned:

Intel Launches 4th Gen Xeon Scalable Processors, Max Series CPUs - https://www.intel.com/content/www/us/en/newsroom/news/4th-gen-xeon-scalable-processors-max-series-cpus-gpus.html

Using MSPs to administer your cloud services - https://www.ncsc.gov.uk/blog-post/using-msps-to-administer-your-cloud-services

AI-generated texts could increase people's exposure to threats - https://www.withsecure.com/en/whats-new/pressroom/ai-generated-texts-could-increase-peoples-exposure-to-threats

Tech Management Pro Tips - https://www.channelpronetwork.com/article/tech-management-pro-tips

Cerberus Sentinel announces acquisition of True Digital Security - https://www.globenewswire.com/en/news-release/2022/01/07/2363112/0/en/Cerberus-Sentinel-announces-acquisition-of-True-Digital-Security.html

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Everyone loves a good buffet, don't you think? Even raccoons, though they probably don't fill their plates with the same goodies you and I do. Here's something everyone will find appetizing, though: a new ChannelPro Weekly episode in which Matt, Rich, and returning guest host Chad Kempt, of Fast Computers, discuss hardware news from CES and the secrets of cross-selling.

Then your hosts are joined by PR wizard CJ Arlotta, of CJ Media Solutions, for an informative look at how channel pros can use PR to build brand awareness and land new customers. It's a nutritious and delicious conversation!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-251-raccoon-buffet

Topics and Related Links Mentioned:

HP's 2023 CES Product Wave Targets Hybrid Workers - https://www.channelpronetwork.com/news/hp-s-2023-ces-product-wave-targets-hybrid-workers

Lenovo Stresses Flexible Use Modes in Latest Laptops - https://www.channelpronetwork.com/news/lenovo-stresses-flexible-use-modes-latest-laptops

Secrets of Cross-Selling - https://www.channelpronetwork.com/article/secrets-cross-selling

Rich's quickie preview of the week ahead

It's the most wonderful time of the year! And Matt and Rich can think of no finer way to celebrate it than by hosting a great big podcast party featuring 24 of this year's fabulous guest hosts. Actually, this episode is more like four mini-parties in which subsets of those guests discuss security and cloud computing trends from 2022, managed services trends in 2022, and predictions for 2023. ChannelPro Managing Editor Colleen Frye is back as well to host a meeting of the ChannelPro Book Club. Grab some eggnog, put on your favorite holiday sweater, and join in the fun!

ChannelPro Weekly is taking next week off but will be back first week of January with an all new episode in an all new year.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-2022-holiday-special

Guest hosts featured on this episode:

• Luis Alvarez, President and CEO, Alvarez Technology Group
• Scott Beck, CEO, BeckTek
• Esteban Blanco, Chief Geek Officer, Blanco I.T.
• Bob Coppedge, CEO, Simplex-IT
• Ed Correia, President and CEO, Sagacent Technologies
• Lawrence Cruciana, President, Corporate Information Technologies
• Michael Goldstein, President and CEO, LAN Infotech
• Lori Hardtke, President, ByteWize
• Paco Lebron, CEO. ProdigyTeks
• Eric Long, President, TeraCloud
• Stanley Louissaint, Principal, Fluid Designs
• Peter Melby, CEO, Greystone Technology
• Paul Nebb, President, Titan Technologies
• Barb Paluszkiewicz, CEO, CDN Technologies
• Ronnie Parisella, IT Professional and Managed Services Consultant
• Ben Pearce, President, ACP Technologies
• Angel Rojas, CEO, DataCorps Technology Solutions
• Andrew Sampson, President, Sampson and Associates
• Dave Seibert, CIO of IT Innovators, CEO of SMB TechFest, and CEO of ProTier Peer Groups
• Lisa Shorr, Co-Owner, Secure Future Tech Solutions and Owner, Shorr Success
• Erick Simpson, Chief Strategist, ErickSimpson.com
• Rick Smith, CEO, Renactus Technology
• Dave Sobel, host of the Business of Tech Podcast
• Vince Tinnirello, CEO, Anchor Network Solutions

ChannelPro Book Club Recommendations:

• From Paco Lebron: The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win, by Gene Kim
• From Luis Alvarez: Upgrade, by Blake Crouch
• From Voince Tinnirello: Leave the Gun, Take the Cannoli: The Epic Story of the Making of The Godfather, By Mark Seal
• From Barb Paluszkiewicz, Milk and Honey, by Rupi Kaur
• From Andrew Sampson: The One Minute Manager, by Kenneth Blanchard
• From Andrew Sampson: Level Up: The Ultimate MSP Roadmap For Security, Operations And Profitability, by Bruce McCully
• From Lori Hardtke: Undo It!: How Simple Lifestyle Changes Can Reverse Most Chronic Diseases, Dean and Anne Ornish
• From Angel Rojas: The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team, by Patrick Lencioni
• From Ed Correia: Literally: The Book on Customer Success for MSPs, by Marnie Stockman
• From Ed Correia: The MSP Owner's Handbook, by Marnie Stockman and Juan Fernandez
• From Colleen Frye: A Truck Full of Money, by Tracy Kidder

Today, cyber insurance is a headache. In the future, some say, it will be smothered in guacamole and coated with zesty salsa. Or something like that. What we know for sure is that Matt, Rich, and returning guest host Joshua Liberman, of Net Sciences Inc., have plenty to say this week about cyber liability, data encryption, and the vendor community's predictions for 2023.

Then they're joined by Mike Semel, of Semel Consulting, for an authoritative look at the latest developments in HIPAA and CMMC, and what they mean for channel pros. Why wait for the future when you can enjoy this tasty treat now?

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-250-all-cyber-insurance-will-be-taco-bell

Topics and Related Links Mentioned:

Keeping Clear of Cyber Liability - https://www.channelpronetwork.com/article/keeping-clear-cyber-liability

To Encrypt or Not to Encrypt - https://www.channelpronetwork.com/article/encrypt-or-not-encrypt

How to Avoid HIPAA Headaches: Lessons From Avoidable, Expensive, Embarrassing, and Career-Killing HIPAA Penalties & Data Breaches, by Mike Semel - https://www.amazon.com/How-Avoid-HIPAA-Headaches-Career-Killing/dp/1521092052

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

No one likes problems, everyone likes money, and the two have a habit of going together. Quite a conundrum, no? You'll have a much easier time listening to this week's show, in which Matt, Rich, and returning guest host Nancy Henriquez, of Synetek Solutions and the Business + Tech = Success podcast, talk about CompTIA's new Cybersecurity Trustmark, Action1's RMM threat actor filtering technology, The 20's latest MSP acquisitions, and the glorious prospect of a post-password future.

Then they're joined by DEI expert Yvette Steele for a conversation about her new book, Impactful Inclusion Toolkit: 52 Activities to Help You Learn and Practice Inclusion Every Day in the Workplace, which won't cost you much money and will eliminate a whole bunch of problems for you and your employees.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-249-more-money-more-problems

Topics and Related Links Mentioned:

CompTIA Introduces Cybersecurity Trustmark - https://www.channelpronetwork.com/news/comptia-introduces-cybersecurity-trustmark

Action1 Adds Threat Actor Filtering to RMM Software - https://www.channelpronetwork.com/news/action1-adds-threat-actor-filtering-rmm-software

The 20 MSP Buys Two More Channel Pros - https://www.channelpronetwork.com/news/20-msp-buys-two-more-channel-pros

The Post-Password Future - https://www.channelpronetwork.com/article/post-password-future

DEI Insider, Yvette Steele's website - https://www.diversityequityandinclusion.net/

Yvette's Champion of Inclusion LinkedIn group - https://www.linkedin.com/groups/12703656

Rich's quickie preview of the week ahead

Sure, you may think you're an elite napper, but you'll never really know until you start collecting and crunching some numbers. But you'll want to be wide awake for this week's show, in which Matt, Rich, and returning guest host Paco Lebron, of ProdigyTeks and the MSP Unplugged podcast, discuss SkyKick's recently introduced cloud security solution, Datto's latest State of the MSP survey, and the reasons every channel pro needs a wealth manager in addition to a lawyer and accountant.

Then your hosts are joined by Steve Alexander, president of managed services consultancy MSP-IGNITE, about the power of peer groups and prepping yourself for a strong start in 2023. It'll do way more to get you charged up for a new year than 20 minutes of afternoon shut eye.

PLUS: Steve has generously offered to give anyone in our audience who mentions ChannelPro 50% off the first six months of their month-to-month membership in one of his peer groups. Offer expires at the end of the month, so get on it now by visiting www.msp-ignite.com or writing Steve directly at [email protected].

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-248-nap-statistics

Topics and Related Links Mentioned:

Registration code for ChannelPro's 2023 events: CPWEEKLY

MSP Unplugged, a bi-weekly podcast featuring Paco Lebron and Rick Smith - https://www.mspunplugged.com/

SkyKick Calls Security Management the Next Dimension of Cloud Management - https://www.channelpronetwork.com/news/skykick-calls-security-management-next-dimension-cloud-management

Datto Global State of the MSP Report Reveals Biggest Challenges Facing MSPs - https://www.businesswire.com/news/home/20221031005067/en/Datto-Global-State-of-the-MSP-Report-Reveals-Biggest-Challenges-Facing-MSPs

Wealth Management for Tech Managers - https://www.channelpronetwork.com/article/wealth-management-tech-managers

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Do you like pickles? Do you like them enough to reach into a black box supposedly full of them and eat whatever comes out? We recommend re-thinking matters if your answer was yes. We also recommend tuning in to this week's show, in which Matt, Rich, and returning guest host Ed Correia, of Sagacent Technologies, discuss Datto's new EDR solution, some partner services you probably didn't know you can get from TD SYNNEX, ConnectWise's startlingly robust IT Nation Secure partner program, and the critical importance of mastering customer experience.

Then do not miss their conversation with managed services consultant extraordinaire Nigel Moore of The Tech Tribe as he talks about the keys to prospering in shaky economic times. Send Nigel an email and he'll even give you a free copy of his book on the topic, Survive and Thrive: The MSP and ITSP Owners Guide to Surviving and Thriving in Uncertain Times. WAY better than a mystery pickle!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-247-pickles-black-box

Topics and Related Links Mentioned:

Datto Ships EDR Solution - https://www.channelpronetwork.com/news/datto-ships-edr-solution

4 Final Insights from TD SYNNEX's 2022 CommunitySolv Conference - https://www.channelpronetwork.com/slideshow/4-final-insights-td-synnex-s-2022-communitysolv-conference

ConnectWise Investing in Partner and Product Security Readiness - https://www.channelpronetwork.com/news/connectwise-investing-partner-and-product-security-readiness

How to Deliver Customer Experience Excellence - https://www.channelpronetwork.com/article/how-deliver-customer-experience-excellence

Email address to get a free book from Nigel Moore: [email protected] https://www.amazon.com/Survive-Thrive-Surviving-Thriving-Uncertain/dp/064865642X

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Red. You know it when you taste it, right folks? You'll get similarly tasty insights on this week's show, in which Matt, Rich, and returning guest host/former MSP/EOS implementer Zac Cramer discuss the news from ConnectWise's IT Nation Connect event, Ingram Micro's ONE conference, and Acronis's #CyberFit Summit, all of which were visited by Rich and Hurricane Nicole in Florida this week.

Then Kris Blackmon, chief channel officer at consultancy JS Group, joins in to discuss how self-described techies can transform themselves into marketing rainmakers. It's mm, mm, good stuff!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-246-taste-red

Topics and Related Links Mentioned:

ConnectWise Signs Distribution Alliance with Arrow Electronics - https://www.channelpronetwork.com/news/connectwise-signs-distribution-alliance-arrow-electronics

ConnectWise RMM to Gain Network and SaaS Management Functionality - https://www.channelpronetwork.com/news/connectwise-rmm-gain-network-and-saas-management-functionality

Ingram Micro Sees "Recession Proof" Year Ahead for IT - https://www.channelpronetwork.com/news/ingram-micro-sees-recession-proof-year-ahead-it

Acronis Introduces Services Automation and Enhanced RMM Solutions - https://www.channelpronetwork.com/news/acronis-introduces-services-automation-and-enhanced-rmm-solutions

Acronis Unveils EDR Addition to Cyber Protect Cloud Suite - https://www.channelpronetwork.com/news/acronis-unveils-edr-addition-cyber-protect-cloud-suite

Rich's quickie preview of the week ahead

This week's episode might remind you of that oddly misformed candy that spent a little too much time in your pocket with regular co-host Rich Freeman out on vacation, but is still just as delicious as Matt and guest co-host Erick Simpson take you door-to-door for some ChannelPro trick-or-treating. And what should you expect in your candy-bag when you get home? A sweet and sour discussion on why you should think about firing some customers this quarter, a chocolaty story on using gaming PCs as rendering engines, and a Twix-like look at two very different Dynabook laptops just to name a few.

Then stick around for a little Halloween fun as Matt and Erick's break out some top scary movie picks to check out while you wait for the next episode. How can you do that?

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-245-melted-weird-shape

Topics and Related Links Mentioned:

It's Time To Fire Some Customers - https://www.channelpronetwork.com/blog/entry/erick-simpson-s-msp-newsletter-october-2022-it-s-time-fire-some-customers

The Impossible Dream of Cybersecurity - https://www.channelpronetwork.com/article/impossible-dream-cybersecurity

Gaming PCs as Rendering Engines - https://www.channelpronetwork.com/article/gaming-pcs-rendering-engines

Dynabook Portege X40-K - https://www.channelpronetwork.com/review/dynabook-portege-x40-k

Dynabook Enters Education Market - https://www.channelpronetwork.com/review/dynabook-e10-s-enters-education-market