ChannelPro Weekly Podcast

A little shame in your life isn't a problem. Piles of the stuff is a different story. While we ponder how things went this badly wrong, you can enjoy this week's episode, in which Matt, Rich, and returning guest host—MSP, security expert, and ChannelPro Peer of the Year Oli Thordarson of Alvaka Networks—discuss the latest enhancement to Sophos MDR, the latest partner resources from D&H, the new partner program from NetApp, and the secrets to successfully onboarding and offboarding managed services clients.

Then they're joined by Corey Nachreiner, chief security officer at WatchGuard, for a tour through that vendor's latest Internet Threat Report. Scary yet fun stuff just in time for Halloween, and not the slightest bit shameful.

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-244-piles-shame

Topics and Related Links Mentioned:

Sophos Integrates MDR Service with Third-Party Security Solutions - https://www.channelpronetwork.com/news/sophos-integrates-mdr-service-third-party-security-solutions

Undeterred by Recession Fears, D&H Is Rolling Out New Partner Resources - https://www.channelpronetwork.com/news/undeterred-recession-fears-dh-rolling-out-new-partner-resources

NetApp Introduces All-New Partner Program - https://www.channelpronetwork.com/news/netapp-introduces-all-new-partner-program

The Art of Onboarding and Offboarding - https://www.channelpronetwork.com/article/art-onboarding-and-offboarding

WatchGuard Internet Security Report - Q2 2022 - https://www.watchguard.com/wgrd-resource-center/security-report-q2-2022

WatchGuard Secplicity site - https://www.secplicity.org/

Rich's quickie preview of the week ahead

Wow, channel pros, you don't look a day over 39! Just like last year. And the year before that, come to think of it. Sounds like something we need to investigate, which is exactly what we'll do while you're listening to Matt, Rich, and returning guest host Andrew Sampson, of SAAI, discuss Auvik's two latest acquisitions, Beachhead's new Windows security management feature, what current market conditions look like to the executive team at TD SYNNEX, and the five keys to employee retention.

Then your hosts are joined by Ahsan Siddiqui of Arcserve for a conversation about why scale-our storage is not only an architecturally superior choice for SMB tech providers but a pretty good business opportunity too. Timeless, ageless, advice!

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-243-perennial-39

Topics and Related Links Mentioned:

Auvik Buys Saaslio and Boardgent - https://www.channelpronetwork.com/news/auvik-buys-saaslio-and-boardgent

Beachhead Solutions Adds Windows Security to Remote Device Protection Solution - https://www.channelpronetwork.com/news/beachhead-solutions-adds-windows-security-remote-device-protection-solution

TD SYNNEX Sees "Enormous Opportunity" in IT Despite Economic Uncertainty - https://www.channelpronetwork.com/slideshow/td-synnex-sees-enormous-opportunity-it-despite-economic-uncertainty

5 Keys to Employee Retention from N-able - https://www.channelpronetwork.com/article/5-keys-employee-retention-n-able

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Don't know what this episode title refers to? Look it up in the FM. And for your listening pleasure while you do so, tune in to this week's show, in which Matt, Rich, and guest host Lori Hardtke, of ByteWize, discuss all the news from N-able's Empower partner conference, Kaseya buying ConnectBooster, and ChannelPro's All-Star award list for 2022.

Then stick around while your hosts are joined by Brad Gross, attorney at law and managed services expert, as he delves into the finer points of MSAs and SLAs. No reading required, in the FM or elsewhere!

Want to hear more from Lori Hardtke? Don't miss her awesome online course, Powerhouse of One: How To Be A Super Successful Solo MSP

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-242-rtfm

Topics and Related Links Mentioned:

N-able Previews Cloud Infrastructure Management Solution - https://www.channelpronetwork.com/news/n-able-previews-cloud-infrastructure-management-solution

N-able Execs to MSPs: Manage and Secure Everything - https://www.channelpronetwork.com/news/n-able-execs-msps-manage-and-secure-everything

Kaseya Acquires ConnectBooster - https://www.channelpronetwork.com/news/kaseya-acquires-connectbooster

2022 ChannelPro SMB All-Stars - https://www.channelpronetwork.com/awards/2022-channelpro-smb-all-stars

Brad Gross's podcast: The Technology Bradcast - https://bradleygross.podbean.com/

Rich's quickie preview of the week ahead

Get ready, channel pros! Ideas and insights are headed your way like a herd of elephants. Or is it a pack of elephants? A school? While we're looking that up, settle in as Matt, Rich, and returning guest host Peter Melby, of Greystone Technology and New Charter Technologies, discuss the latest hardware and software from Intel, new security solutions from ESET and BlackPoint Cyber, and a new alerts management solution from Gradient MSP.

Then stick around as managed services expert Karl Palachuk and channel pro Amy Babinchak join in to provide an update on the essential work they and many of their peers are doing at the National Society of IT Service Providers. It's a conversation that you, like a herd of elephants, will never forget.

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-241-herd-elephants

Topics and Related Links Mentioned:

Intel Introduces New Desktop Processors and Cross-Platform Integration Software for Windows PCs - https://www.channelpronetwork.com/news/intel-introduces-new-desktop-processors-and-cross-platform-integration-software-windows-pcs

ESET Ships MSP Version of Inspect Cloud XDR Solution - https://www.channelpronetwork.com/news/eset-ships-msp-version-inspect-cloud-xdr-solution

BlackPoint Cyber Expands Managed Detection and Response Solution - https://www.channelpronetwork.com/news/blackpoint-cyber-expands-managed-detection-and-response-solution

Gradient Readies Alerts Management Solution - https://www.channelpronetwork.com/news/gradient-readies-alerts-management-solution

National Society of IT Service Providers website - https://nsitsp.org/

Rich's ICYMI preview and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

If you're like us, you love lobster. And dessert. So why not save time and have them both at once? We'll let you ponder that question as you listen to Matt, Rich, and returning guest host Dave Sobel (from the Business of Tech and Killing IT podcasts) discuss Lenovo's recent infrastructure solutions salvo, Nile's interesting new network-as-a-service offering, making money from environmental sustainability, and perfecting QBRs.

Then keep listening for a conversation with Shannon Murphy, Zomentum's chief marketer, and Dave Sutton, Wingman Marketing's managing director, on trends and best practices in sales and marketing for MSPs. It's a feast for the growth-hungry channel pro!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-240-seafood-pastries

Topics and Related Links Mentioned:

Lenovo Uncorks Massive Infrastructure Solution Wave - https://www.channelpronetwork.com/news/lenovo-uncorks-massive-infrastructure-solution-wave Nile Aims to Deliver Networking As a Service That's Truly As a Service - https://www.channelpronetwork.com/news/nile-aims-deliver-networking-service-s-truly-service Ingram Micro Files Paperwork for IPO - https://www.channelpronetwork.com/news/ingram-micro-files-paperwork-ipo The Environmental Sustainability Win-Win - https://www.channelpronetwork.com/article/environmental-sustainability-win-win Perfecting the QBR - https://www.channelpronetwork.com/article/perfecting-qbr Zomentum's MSP Growth Survey - https://www.zomentum.com/blog/msp-growth-survey-results-an-insights-walkthrough-webinar Pete Matheson (one of Shannon Murphy's favorite sales and marketing gurus) - https://www.notabusinesscoach.com/ Scott Millar (another Shannon Murphy favorite) - https://www.itrockstars.net/ Rich's quickie preview of the week ahead

Though Matt and Rich don't know exactly what wobblypop is, they both have a strong hunch they'd enjoy it, thanks to input on the topic from this week's returning guest host, Scott Beck, of BeckTek. Scott's a Datto partner, so he has plenty of thoughts to share during an in-depth look at this week's DattoCon event, what was announced there, and how the channel pros in attendance reacted.

Scott's also a security-first MSP, so he has plenty to contribute during an informative conversation with Matt Brennan, SonicWall's North American channel chief, about the surprisingly less than totally depressing state of the security landscape per SonicWall's latest cyber threat report. Cheers!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-239-over-wobblypop Topics and Related Links Mentioned:

Kaseya Has Investments, Not Cuts, Coming After Datto Purchase - https://www.channelpronetwork.com/news/kaseya-has-investments-not-cuts-coming-after-datto-purchase

Optimism and Wariness Among Datto Partners as DattoCon 2022 Concludes - https://www.channelpronetwork.com/news/optimism-and-wariness-among-datto-partners-dattocon-2022-concludes

Kaseya Finalizing Post-Purchase Integration with Datto - https://www.channelpronetwork.com/news/kaseya-finalizing-post-purchase-integration-datto

Datto Has EDR, Managed SOC, and SASE Solutions Arriving Soon - https://www.channelpronetwork.com/news/datto-has-edr-managed-soc-and-sase-solutions-arriving-soon

Mid-Year Update to the SonicWall 2022 Cyber Threat Report - https://www.sonicwall.com/2022-cyber-threat-report/

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

If you've heard it once, you've heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Actually, it's quite possible you've never heard anyone say that, but you'll understand what we mean after listening to this week's episode, in which Matt, Rich, and returning guest host Ro Kolakowski, of 6th Street Consulting, discuss ConnectWise getting in the automated managed services payments business, Augmentt rolling out real-time cloud security alerting, Addigy introducing automated policy enrollment for Macs, and a new 17-inch foldable PC from ASUS (pronouced ah-SOOS, we think) that may or may not have a use case.

Then your hosts are joined by Sanjay Mehta, chief cloud officer at Tackle, for an enlightening conversation about the future and importance of cloud marketplaces for channel pros that's guaranteed not to result in a pile of blocks on the family room table.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-238-invoice-jenga

Topics and Related Links Mentioned:

ConnectWise Buys Accounting Integration and Payments Processing Vendor Wise-Sync - https://www.channelpronetwork.com/news/connectwise-buys-accounting-integration-and-payments-processing-vendor-wise-sync

Augmentt Adds Alerting for Microsoft 365 to Cloud Security Solution - https://www.channelpronetwork.com/news/augmentt-adds-alerting-microsoft-365-cloud-security-solution

Addigy Adds Automated Policy Assignment Functionality to Apple Device Management Platform - https://www.channelpronetwork.com/news/addigy-adds-automated-policy-assignment-functionality-apple-device-management-platform

ASUS Launches Zenbook 17 Fold OLED - https://www.prnewswire.com/news-releases/asus-launches-zenbook-17-fold-oled-301612021.html

The 2023 State of the Channel Survey Is Now Open for Your Insights - https://www.channelpronetwork.com/form/2023-state-channel-survey?utm_source=dedicated&utm_medium=site

Tackle's 2021 State of Cloud Marketplaces Survey - https://tackle.io/resources/reports/state-of-cloud-marketplaces

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Coming to you from the HP Amplify Executive Forum, or maybe the great beyond given how ghost-like he looks, Rich talks with Matt and returning guest host Mile Bloomfield of Tekie Geek about HP's new ink subscription service for SMBs, partner program updates, and hardware for hybrid workers.

Then M&A advisor Abe Garver, of FOCUS Investment Banking, joins in to discuss how—or rather if—inflation, interest rates, and recession fears are affecting the market for MSPs. A heavenly lineup if there ever was one!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-237-casper-friendly-editor

Topics and Related Links Mentioned:

HP Unveils Subscription Ink Replenishment Program and New Printers for SMBs - https://www.channelpronetwork.com/news/hp-unveils-subscription-ink-replenishment-program-and-new-printers-smbs

HP Announces New Partner Enablement Portal and Enhanced Sales Analytics Platform - https://www.channelpronetwork.com/news/hp-announces-new-partner-enablement-portal-and-enhanced-sales-analytics-platform

HP Introduces Hybrid Work PCs and Peripherals - https://www.channelpronetwork.com/news/hp-introduces-hybrid-work-pcs-and-peripherals

ConnectWise and Channel Program Team Up to Give MSPs a Say in Selecting PitchIT Competition Finalists - https://www.channelpronetwork.com/news/connectwise-and-channel-program-team-give-msps-say-selecting-pitchit-competition-finalists

ChannelPro SMB Forums in D.C. and Los Angeles to Offer MSP-Ignite Peer Group Meetings - https://www.channelpronetwork.com/news/channelpro-smb-forums-dc-and-los-angeles-offer-msp-ignite-peer-group-meetings

Abe Garver's blog post: Can MSP deals stand up to higher interest rates? - https://focusbankers.com/can-msp-deals-stand-up-to-higher-interest-rates

Rich's quickie preview of the week ahead

Cheerios or starvation? If you're a breakfast cereal fan, that may not be an easy question. Don't think it through, though, until you've joined Matt, Rich, and returning guest host Antwine Jackson, of Enitech Solutions, as they discuss Kaseya's new auto-renewal policy, N-able's new cloud management system, Huntress's new managed EDR service, and Ingram Micro's new membership program for ambitious cloud partners, not to mention how, when, and why to fire clients.

Then your hosts are joined by Stephanie Hallford and Michael Nordquist, senior execs at Intel, for a conversation about Intel's latest vPro chips and conditions in the endpoint market. Tastier than Cheerios for sure!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-236-cheerios-vs-starvation

Topics and Related Links Mentioned:

Kaseya, Responding to Partner Complaints, Changes Auto-Renewal Terms - https://www.channelpronetwork.com/news/kaseya-responding-partner-complaints-changes-auto-renewal-terms

N-able Introduces First Cloud Management Solution - https://www.channelpronetwork.com/news/n-able-introduces-first-cloud-management-solution

Huntress Rolls Out Managed EDR Solution - https://www.channelpronetwork.com/news/huntress-rolls-out-managed-edr-solution

Ingram Micro Launches Membership Program for Growth-Focused Cloud Partners - https://www.channelpronetwork.com/news/ingram-micro-launches-membership-program-growth-focused-cloud-partners

How, When, and Why to Fire Clients - https://www.channelpronetwork.com/article/how-when-and-why-fire-clients

Intel Introduces vPro Platform for Revolutionary Business Performance - https://www.intel.com/content/www/us/en/newsroom/news/vpro-platform-12th-gen-intel-core.html#gs.8z9iag

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

You know what they say in New Hampshire. Live free or die! Or maybe try the skiing and visit the beaches instead. It's a lovely place. But before you go, please join Matt, Rich, and returning guest host Randolph Carnegie, of Ken-Kor Consulting, as they discuss Augmentt's new security alerting functionality, the latest winner of the Cecilia Galvin Scholarship, and the results of this year's Readers' Choice Awards—live from CompTIA's ChannelCon event!

Then CompTIA analyst Carolyn April and Kevin Bury, N-able's chief customer officer, join in to discuss new research on the meaning and importance of partner experience. Not sure, but we're told it has something to do with New Hampshire.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-235-greetings-new-hampshire-chamber-commerce

Topics and Related Links Mentioned:

Augmentt Finalizing Real-Time SaaS Security Alerting - https://www.channelpronetwork.com/news/augmentt-finalizing-real-time-saas-security-alerting

Newest Cecilia Galvin Scholarship Winner Combines Passion for Tech with Commitment to Diversity - https://www.channelpronetwork.com/news/newest-cecilia-galvin-scholarship-winner-combines-passion-tech-commitment-diversity

2022 Readers' Choice Awards - https://www.channelpronetwork.com/awards/2022-readers-choice-awards

CompTIA report: Partner Experience Trends 2022 - https://connect.comptia.org/content/research/partner-experience-trends-2022-research-brief

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi