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So maybe mom DOES love us best, but can you blame her? We've got Matt, Rich, and returning guest host Luis Alvarez, of leading-edge solution provider Alvarez Technology Group, here to discuss Nerdio's melding of virtual and physical resource management, ThreatLocker's innovative new network access control product, Pax8's network security distribution deal with WatchGuard, and the secrets to thriving in the post-endpoint era of managed services.
Then we've got Michael Schwab, co-president of D&H Distributing, with us to share his take on where the money is today in SMB technology and where it will be in the future. Looks like we ARE the boss of you now.
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-216-sibling-rivalry
Topics and Related Links Mentioned:
Nerdio Integrates Azure Management Tool with Microsoft Endpoint Manager - https://www.channelpronetwork.com/news/nerdio-integrates-azure-management-tool-microsoft-endpoint-manager
Nerdio's Number One Competitor is…You - https://www.channelpronetwork.com/news/nerdio-s-number-one-competitor-you
ThreatLocker Unveils Zero Trust Network Access Solution - https://www.channelpronetwork.com/news/threatlocker-unveils-zero-trust-network-access-solution
Pax8 Adds Firewall Services from WatchGuard to Security Catalog -
Thriving in Post-Endpoint Managed Services - https://www.channelpronetwork.com/news/pax8-adds-firewall-services-watchguard-security-catalog
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
This show's going out to all of you who care about managed services, cybersecurity, and working with distributors. Except for YOU, Larry. Jerk.
We trust the rest of you will enjoy hearing Matt, Rich, and returning guest host Bob Coppedge, of Simplex-IT, discuss Gradient MSP's new integration hub for billing reconciliation, Nodeware's vulnerability management integration with SOCSoter's SOC, the joys (er, agonies) of Microsoft's New Commerce Experience, and the secrets to building a state-of-the-art website. Not to mention the expert insider's big picture take on the past, present, and future of distribution they get from channel veteran Frank Vitagliano, CEO of the Global Technology Distribution Council (GTDC). Even Larry won't have a bad word to say about this episode.
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-215-not-larry
Topics and Related Links Mentioned:
Gradient MSP Introduces Integration Hub for Vendor Partners - https://www.channelpronetwork.com/news/gradient-msp-introduces-integration-hub-vendor-partners
IGI CyberLabs Integrates Nodeware Vulnerability Management System with SOCSoter Platform - https://www.channelpronetwork.com/news/igi-cyberlabs-integrates-nodeware-vulnerability-management-system-socsoter-platform
Get Ready for Microsoft New Commerce Experience - https://www.channelpronetwork.com/article/get-ready-microsoft-new-commerce-experience
Power Up Your Website - https://www.channelpronetwork.com/article/power-your-website
Global Technology Distribution Council website - https://gtdc.org/
GTDC report: Looking Beyond the Curve - https://gtdc.org/resource/looking-beyond-the-curve
Bob Coppedge webinar: Co-Managed IT (CoMITs) Services overview for 2022 -
Bob Coppedge video: MSP: Co-Managed IT Options - https://www.youtube.com/watch?v=UdMSQG51oM0
Bob's co-managed IT Facebook group: Co-Managed IT services | Facebook - https://www.facebook.com/groups/CoMITs
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
If you thought your customers have bigger threats to worry about these days than ladders, you'll be thinking again by the end of this episode featuring Matt, Rich, and their returning guest host, certified ethical hacker and MSP Michael Cocanower. You'll also hear their thoughts about the latest revisions to Dell's partner program, the new security executives at ConnectWise and NinjaOne, the latest developments in ransomware as a service, and the latest headaches associated with cyber insurance.
All that's followed by a fascinating conversation with Heath Adams, founder of TCM Security and also an ethical hacker, about how channel pros can become ethical hackers themselves and why doing so is worth the effort. And also about why trusting dudes with ladders sometimes ends badly.
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-214-beware-ladders
Topics and Related Links Mentioned:
itSynergy home page - http://www.itsynergy.com/
Dell Standardizes Partner Program Rules and Benefits for Solution Provider, Cloud, and OEM Partners - https://www.channelpronetwork.com/news/dell-standardizes-partner-program-rules-and-benefits-solution-provider-cloud-and-oem-partners
ConnectWise Names New Business Unit Leaders and CISO - https://www.channelpronetwork.com/news/connectwise-names-new-business-unit-leaders-and-ciso
NinjaOne Hires Chief Trust Officer - https://www.channelpronetwork.com/news/ninjaone-hires-chief-trust-officer
N-able Partners Worldwide Say Goodbye to Legacy AV Solutions in Favor of SentinelOne EDR to Protect Over 1 Million Customer Endpoints - https://www.n-able.com/press/press-releases/n-able-partners-worldwide-say-goodbye-to-legacy-av-solutions-in-favor-of-sentinelone-edr-to-protect-over-1-million-customer-endpoints
M&A Today: A First-Person Look at Selling Your Business - https://www.channelpronetwork.com/video/ma-today-first-person-look-selling-your-business
TCM Security Academy - https://academy.tcm-sec.com/
TCM Security Academy course in practical eithical hacking - https://academy.tcm-sec.com/p/practical-ethical-hacking-the-complete-course
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
Don't worry. If you haven't collected enough box tops to get the coveted ChannelPro Weekly secret decoder ring, you'll still enjoy this week's episode, in which Matt and Rich are joined by returning guest host Corey Kirkendoll, of 5K Technical Services. The three of them discuss LogMeIn becoming GoTo and making a push into the channel, Unitrends launching its first small office BDR appliances, and the secrets to picking an MSSP.
Then they're joined by ChannelPro Managing Editor Colleen Frye to congratulate Oli Thordarson, president and CEO of Alvaka Networks and ChannelPro's just-crowned Peer of the Year for 2022. You won't need a decoder ring to figure out why he won, either, once you've heard him speak about his business.
Subscribe to ChannelPro Weekly!
iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-213-secret-decoder-ring
Topics and Related Links Mentioned:
LogMeIn Introduces New Name, IT Management Tool, and Partner Program - https://www.channelpronetwork.com/news/logmein-introduces-new-name-it-management-tool-and-partner-program
Unitrends Launches Small Office BDR Appliances - https://www.channelpronetwork.com/news/unitrends-launches-small-office-bdr-appliances
8 Tips for Choosing an MSSP - https://www.channelpronetwork.com/article/8-tips-choosing-mssp
The ChannelPro Network Announces Annual Peer of the Year Award - https://www.channelpronetwork.com/news/channelpro-network-announces-annual-peer-year-award
Building a Rapid Response Brand by Oli Thordarson - https://www.channelpronetwork.com/article/building-rapid-response-brand
Meet the 2022 Peer of the Year Nominees - https://www.channelpronetwork.com/hub/meet-2022-peer-year-nominees
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
Mmmm, nothing beats the intoxicating aroma of good salesmanship. Listen to Matt, Rich, guest host Lisa Shorr (of Secure Future Tech Solutions and Shorr Success) speak with sales expert Keith Lubner (of Sales Gravy), and you'll see what we mean.
Don't miss out on the conversation about ID Agent turning its security awareness training tool into a standalone product, Sophos breaking into zero-trust network access, and Lenovo's high-performance computing-as-a-service offering either, not to mention Lisa's recent article on running your business with emotional intelligence. Smells like good stuff to us!
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-212-eau-de-salesman
Topics and Related Links Mentioned:
Lisa Shorr's Brand Bytes blog - https://www.channelpronetwork.com/blog/lisa-shorr-brand-bytes
Lisa's personal brand training course - https://msp.shorrsuccess.com/personalbrand
ID Agent Turns BullPhish ID Security Training Solution Into Stand-Alone Product - https://www.channelpronetwork.com/news/id-agent-turns-bullphish-id-security-training-solution-stand-alone-product
Sophos Enters Zero-Trust Network Access Market - https://www.channelpronetwork.com/news/sophos-enters-zero-trust-network-access-market
Lenovo Adds High-Performance Computing to TruScale As-a-Service Program - https://www.channelpronetwork.com/news/lenovo-adds-high-performance-computing-truscale-service-program
"The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic," by Lisa Shorr - https://www.channelpronetwork.com/blog/entry/five-ways-i-use-emotional-intelligence-keep-my-msp-strong-through-pandemic
Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling, by Jeb Blount - https://www.amazon.com/dp/1119144752/ref=redir_mobile_desktop
Sales EQ: How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal, by Jeb Blount -https://www.amazon.com/dp/1119312574/ref=redir_mobile_desktop
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
Nothing says old school cool quite like a Rolodex. Just ask Matt, Rich, and guest host Esteban Blanco, of Blanco I.T. But first, ask them about Datto buying EDR vendor Infocyte, the new education PCs from HP, and predictions for IT in 2022, because they have lots to say about all that and more.
Then they're joined by Rex Frank, vice president of academy at Pax8, to discuss the importance of building plans for what you'll do after an exit into your exit plan, to avoid emotional and financial stress. If you're old enough to know what a Rolodex is, or maybe even own one, you need to hear this conversation.
Subscribe to ChannelPro Weekly!
iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-210-pockets-fun
Topics and Related Links Mentioned:
Register for the 2022 ChannelPro SMB Forum in Newark, NJ! Use Promo Code CPVIP - https://cvent.me/N9Mqyn
Datto Buys EDR Vendor Infocyte - https://www.channelpronetwork.com/news/datto-buys-edr-vendor-infocyte
HP Introduces PCs and Webcams for a New Era of Education - https://www.channelpronetwork.com/news/hp-introduces-pcs-and-webcams-new-era-education
Welcome to the Year of the Predictable - https://www.channelpronetwork.com/article/welcome-year-predictable
Post-Exit Exit Planning - https://www.channelpronetwork.com/article/post-exit-exit-planning
The Celebrant Singers - http://www.celebrants.org/
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
The forecast for this episode? Continuing business-building insights and information with pockets of fun. That's courtesy of Matt, Rich, and returning guest host Dave Seibert, of channel pro IT Innovators and the SMB TechFest event series. Together, they discuss leadership changes at Ingram Micro, a first-ever line of network switches from Sophos, new vulnerability management functionality for Log4j from Nodeware, and the secrets of successful social media marketing.
Then they're joined by Justin Gilbert of Zix for an informative conversation about Microsoft's New Commerce Experience and its implications for members of the Cloud Solution Provider program. Arguably not the most fun topic, but definitely timely.
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-210-pockets-fun
Topics and Related Links Mentioned:
Find out what the Microsoft New Commerce Experience (NCE) means for you - https://bit.ly/NCEOpenText
New Ingram CEO to Channel Pros: "We're Going to Continue to Make Investments Around Helping our Partners" - https://www.channelpronetwork.com/news/new-ingram-ceo-channel-pros-we-re-going-continue-make-investments-around-helping-our-partners
Sophos Adds Switches to Network Appliance Portfolio - https://www.channelpronetwork.com/news/sophos-adds-switches-network-appliance-portfolio
IGI CyberLabs Equips Nodeware Solution to Find Log4j Exposures GitHub post on Log4j - https://github.com/NCSC-NL/log4shell/blob/main/software/README.md
Social Work: Maximizing Social Media for Business Results - https://www.channelpronetwork.com/article/social-work-maximizing-social-media-business-results
Microsoft's Upcoming Updates: What to Expect from Changes - https://www.channelpronetwork.com/article/microsoft-s-upcoming-updates-what-expect-changes
Justin Gilbert's email address: [email protected]
Dave's museum pick: Antique Silicon Wafers
Matt's Tech Pick: Intel Core i7-12700K - https://www.intel.com/content/www/us/en/products/sku/134594/intel-core-i712700k-processor-25m-cache-up-to-5-00-ghz/specifications.html
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
Not eager to work in the office again? We know something that might change your mind. We also know that you'll enjoy listening in as Matt, Rich, and guest host Nancy Sabino, of Synetek Solutions, discuss Nerdio's new Azure Virtual Desktop continuity features, why AWS users probably wish they had something like that this week, new SD-WAN and SASE services from Aryaka and Aruba, and new email security plans from Barracuda.
That's all followed by a conversation with Amy De Salvatore, vice president of business development and strategic alliances at security-focused venture capital firm NightDragon, about the security market, the keys to strong relationships between security vendors and security partners, and more. Sweet!
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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-209-cookie-bait
Topics and Related Links Mentioned:
The Human Condition: Article by Nancy Sabino on trust-based customer relationships - https://www.channelpronetwork.com/article/human-condition
Nerdio Adds BDR Features for Azure Virtual Desktop to Nerdio Manager - https://www.channelpronetwork.com/news/nerdio-adds-bdr-features-azure-virtual-desktop-nerdio-manager
Aruba Introduces Appliance-Free Networking Solution for Home and Small Offices - https://www.channelpronetwork.com/news/aruba-introduces-appliance-free-networking-solution-home-and-small-offices
Aryaka Announces Managed SD-WAN and SASE Services - https://www.channelpronetwork.com/news/aryaka-announces-managed-sd-wan-and-sase-services
Barracuda Revamps Email Security Plans - https://www.channelpronetwork.com/news/barracuda-revamps-email-security-plans
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
Bring your own…pitchfork? Poodle? Pompadour? You'll just have to listen to this week's show to find out. Luckily for you, you'll also hear Matt, Rich, and returning guest host Rory Sanchez, of True Digital Security, discuss the new stand-alone small business edition of Microsoft Teams, Poly's desk phone trade-in program, research from Auvik revealing the future of SMB networking, and evidence from Sophos and Trend Micro that security vendors are all-in on cloud.
Then your hosts are joined by Mark Kirstein, vice president of customer success at Cosant Cyber Security, to sort through the government's recently introduced CMMC 2.0 guidelines. You'll want to bring your own pen for that part of the show, to take notes.
Subscribe to ChannelPro Weekly!
iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-208-byop
Topics and Related Links Mentioned:
Microsoft Launches Stand-Alone Small Business Edition of Teams Collaboration App - https://www.channelpronetwork.com/news/microsoft-launches-stand-alone-small-business-edition-teams-collaboration-app
Poly Offering Credit for Office Communication Equipment Upgrades - https://www.channelpronetwork.com/news/poly-offering-credit-office-communication-equipment-upgrades
The Wireless-First, Cloud-Oriented Network of the Future is Coming into Place, Says Auvik - https://www.channelpronetwork.com/news/wireless-first-cloud-oriented-network-future-coming-place-says-auvik
Sophos and Trend Micro Agree: Cloud Security is Now a Mandatory Channel Skill - https://www.channelpronetwork.com/news/sophos-and-trend-micro-agree-cloud-security-now-mandatory-channel-skill
DoD Announces Major CMMC Changes - https://www.channelpronetwork.com/blog/entry/dod-announces-major-cmmc-changes
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
If you're into tube steak and sports, this is the episode for you. You'll like it if you're just into managed services too, because Matt, Rich, and returning guest host Scott Beck, of BeckTek, have plenty to say about the new billing reconciliation solution from Gradient MSP, the new digital maturity scoring and data asset management offerings from ScalePad, and the addition of endpoints to Liongard's "unified visibility" platform.
Then your hosts are joined by Forrester analyst Jay McBain for a thought-provoking look at the top 10 "uber-trends" affecting the SMB channel. You'll find it WAY more nourishing than any hot dog you've eaten.
Subscribe to ChannelPro Weekly!
iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-207-hot-dogs-left-field
Topics and Related Links Mentioned:
Scott Beck's personal website - https://www.becktek.ca/scottbeck
Jay McBain's Forrester blog - https://www.forrester.com/blogs/author/jay_mcbain
Jay McBain's personal website - https://www.jaymcbain.com/
Gradient MSP Launches Billing Reconciliation Solution - https://www.channelpronetwork.com/news/gradient-msp-launches-billing-reconciliation-solution ScalePad Acquires Backup Radar, Rolls Out "Digital Maturity" Scores - https://www.channelpronetwork.com/news/scalepad-acquires-backup-radar-rolls-out-digital-maturity-scores
Liongard Adds Endpoint Data to "Unified Visibility" Platform - https://www.channelpronetwork.com/news/liongard-adds-endpoint-data-unified-visibility-platform
Service Manager Success Secrets - https://www.channelpronetwork.com/article/service-manager-success-secrets
Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi
From the publisher's feed