ChargeForward With Chargebacks911

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Paymodum

Not all merchants face the same dispute risks. Businesses operating in high-risk and emerging payment sectors must contend with unique fraud patterns, customer behaviors, and increased scrutiny from card networks and financial institutions.

In this podcast Chargebacks911 and PayModum examines why chargebacks are more common in industries such as online trading, dating platforms, subscription services, digital goods, and gaming. Our experts will break down the mistakes that increase dispute exposure and share practical strategies for protecting revenue without damaging the customer experience.

What you’ll learn:

Presentations by Justin Clements and Jake Dovey

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911

The 2026 Chargeback Field Report is the industry’s largest merchant-focused study of payment disputes and chargeback fraud. Get a first look at what merchants are saying now about disputes, fraud, and the growing pressure chargebacks continue to put on revenue.

What you’ll learn:

Presentations by Jarrod Wright and Zak Matthews

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Cside

Traditional chargeback evidence is losing ground. Receipts, shipping confirmations, and AVS or CVV matches may still show that a transaction happened, but they do not always prove who made it. In this ChargeForward Replay episode, Justin Clements sits down with Simon Wijckmans, CEO and co-founder of Cside, to explore why issuers are now looking for stronger context, stronger signals, and stronger proof. As fraud tactics evolve and VAMP raises the pressure on merchants, the conversation makes one thing clear: winning disputes increasingly depends on showing how a transaction happened, not just that it happened.

Disputes are no longer being decided solely by receipts, timestamps, and proof of delivery. That shift is forcing merchants to rethink what compelling evidence actually looks like. In this episode, our experts break down how browser-side intelligence helps fill that gap. From device fingerprinting and behavioral monitoring to identifying VPN usage, automation, and suspicious session patterns, these signals can help merchants spot fraud earlier and present stronger evidence when disputes happen. The discussion also explores how merchants can use this data proactively under compelling evidence 3.0, potentially stopping some invalid disputes before they are filed at all.

What you’ll learn:

Presentations by Justin Clements and Simon Wijckmans

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Paytently.

False declines are costing merchants more than they realize. In this episode of ChargeForward Conversations, host Jarrod Wright sits down with Samuel Barrett, Founder and CEO of Paytently, to break down how payment orchestration helps merchants recover lost revenue, improve acceptance rates, and scale globally without adding friction at checkout.

Samuel explains what false declines really are, why most merchants fail to detect them in real time, and how intelligent transaction routing quietly boosts performance behind the scenes.

What you’ll learn:

Presentations by Jarrod Wright and Samuel Barrett

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and isolved.

Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren’t ready. In this episode of ChargeForward Conversations, Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk.

If you thought R10 disputes only protected consumers, or that account takeovers were easy to spot, think again. Steve has trained law enforcement, built fraud teams at PayPal and ADP, and even created synthetic identities for white-hat research. This is one episode you can’t afford to skip.

What you’ll learn:

Presentations by Jarrod Wright and Steve Lenderman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv.

Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem.

In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits.

What you’ll learn:

Presentations by Justin Clements, Steve Marshall and Paul Smith

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful

Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep.

We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bite.

What you’ll learn:

Presentations by Zak Matthews and Kellen Rayner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright.

Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations, Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those savings.

What you’ll learn:

Presentations by Jarrod Wright and Dustin Magaziner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.

Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises.

What you’ll learn:

Presentations by Zak Matthews and Jarrod Wright

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh.

Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue.

In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast. 

What you’ll learn:

Presentations by Justin Clements and Priyam Saraswat