Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI?

In this webinar, we talk about:

• The role of AI and machine learning in representment automation

Webinar presentations by Jarrod Wright and Harlan Hutson.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360

Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon?

Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.

• Rising fraud threats: Where and how merchants are getting hit

Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone

The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.

• Cost vs. benefits of localization in an expanded market

Webinar presentations by Jarrod Wright and Stefan Cenusa

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.

The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.

• Why digital wallets are a great defense against chargebacks.

Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk

Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks.

• Creative ways to prioritize branding through the unboxing experience

Webinar presentations by Jarrod Wright and Bea Tanese

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.

Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.

• Overview of the upcoming changes (effective July 2022)

Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta

As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself.

• The reason fraud prevention tactics have led to a surge in false declines

Webinar presentations by Jarrod Wright and Matt Haroldson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic.

• The positive and negative impacts of COVID-19

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business.

• Prevention options: Learn what chargeback prevention tools are available?

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap

Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

• How customer behavior has led to a rise in friendly fraud

Webinar presentations by Jarrod Wright and Matthew Vega