Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this insightful episode of the Fraudology Podcast, host Karisse Hendrick welcomes back Matt Vega, now Chief of Staff at Sardine, to discuss the latest trends in marketplace fraud and seller risk. Matt shares his unique perspective from both the customer and vendor sides, explaining how Sardine's customizable fraud tech stacks are revolutionizing fraud prevention across industries.

The conversation dives deep into the importance of feedback mechanisms in fraud detection, with Matt emphasizing how crucial it is for companies to provide outcome data to their fraud prevention vendors. He argues that this feedback loop is essential for fine-tuning fraud detection models and improving overall performance.

The episode also tackles the misconception that friction always leads to customer churn, with Matt presenting compelling evidence that strategic, risk-based friction can actually increase customer trust and engagement. Listeners will gain valuable insights into cutting-edge fraud prevention strategies, including the power of device intelligence and behavioral biometrics in identifying seller fraud.

Tune in to learn how to build a more robust fraud prevention strategy for your business.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this episode of the Fraudology Podcast, Karisse Hendrick sits down with Allison Miller, a veteran in the fields of fraud prevention and cybersecurity. With over two decades of experience at companies like Visa, PayPal, Google, and Reddit, Allison brings a unique perspective on the convergence of fraud and cybersecurity.

The conversation delves into Allison's impressive career trajectory, from her early days at Visa to her current role as a consultant helping companies navigate the complex landscape of fraud and cyber threats. Allison shares invaluable insights on the evolution of payment security, the challenges of data protection, and the emerging trend of cyber-fraud fusion teams. She explains how her consultancy, Cartomancy Labs, is helping organizations leverage existing technologies to solve both cyber and fraud problems efficiently.

The episode offers a rare glimpse into the interconnected world of financial security, highlighting the importance of cross-functional collaboration in combating modern threats. Don't miss this opportunity to learn from one of the industry's most experienced voices - tune in now!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this episode of Fraudology Karisse Hendrick provides important updates on Visa's Acquirer Monitoring Program (VAMP) and explores how recent tariffs are impacting e-commerce fraud. Hendrick explains that VAMP implementation has been delayed until October 1st, with fines not taking effect until January 2024. She clarifies that acquirers will likely pass VAMP fees onto merchants exceeding certain fraud ratios. Notably, Visa is expected to announce that alerts from Ethoca, CDRN, and RDR will now count towards reducing merchants' fraud ratios - a significant change from previous announcements. Hendrick also discusses how post-authorization systems may be negatively impacted by VAMP and Visa's new enumeration program.

The episode then delves into the fascinating ripple effects of recent tariffs on e-commerce fraud patterns. Karisse shares insights from conversations with retail executives, revealing how tariffs are leading to customs delays, increased chargebacks, electronic stockpiling that triggers fraud systems, and the creation of "straw merchants" to avoid fees. She explains how fraudsters are exploiting Canadian accounts for cross-border schemes and how freight forwarding services are surging. Throughout, Hendrick emphasizes how these trends are straining fraud departments and forcing them to re-evaluate what constitutes suspicious behavior.

Don't miss the eye-opening insights - tune in now to stay ahead of the latest fraud trends and regulatory changes!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this eye-opening episode of the Fraudology Podcast, host Karisse Hendrick sits down with fraud prevention expert Steve Lenderman to explore the fascinating world of fraud across different industries. With over 26 years of experience fighting fraud in banking, insurance, payroll, and more, Steve shares invaluable insights on how fraudsters adapt their tactics across verticals.

The conversation dives deep into the surprising similarities between banking fraud and insurance fraud, with Steve explaining how insurance companies are now facing many of the same threats banks have dealt with for years. He discusses the rise of synthetic identities in insurance, sharing a compelling story of how he tested an insurance company's defenses by successfully obtaining a life insurance policy for a synthetic identity he created.

Steve also offers practical advice for fraud fighters looking to advance their careers, encouraging them to gain experience across different industries and collaborate with data science teams. He emphasizes the importance of understanding both fraud patterns and data analytics to effectively combat modern fraud schemes. Don't miss Steve's call for greater data sharing and collaboration across industries to fight increasingly sophisticated fraud networks.

Tune in now for an entertaining and enlightening discussion that will change how you think about fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this episode of Fraudology Karisse Hendrick sits down with Angela Diaz, a seasoned fraud and risk management expert with nearly two decades of experience across both the merchant and banking sectors. Angela shares her unique journey from customer service to fraud prevention, offering invaluable insights into the complex world of financial crime.

The conversation delves deep into the challenges faced by banks and merchants in combating fraud, particularly first-party fraud. Angela explains the intricate balance between protecting customers and mitigating losses, shedding light on the regulatory constraints and evidence requirements that often complicate the claims process. She highlights the crucial differences in visibility and data access between merchants and banks, emphasizing the need for better collaboration to effectively fight fraud.

One of the most compelling takeaways is Angela's call for improved data analytics and categorization in fraud operations. She stresses the importance of "knowing your numbers" and using actionable data to drive strategy and efficiency. The discussion also touches on the evolving role of risk management in financial institutions and how it differs from operations.

Don't miss this opportunity to enhance your understanding of the fraud landscape – tune in now and join the fight against financial crime!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this episode of the Fraudology Podcast, host Karisse Hendrick sits down with Patrick Finnigan, a veteran fraud fighter with over 20 years of experience in the restaurant and digital gift card industry. Patrick shares his journey from Medicare fraud investigator to director of fraud and loss prevention at Inspire Brands, offering valuable insights into the world of e-commerce fraud.

The conversation delves into the challenges of preventing fraud in the digital realm, particularly in mobile ordering and gift card transactions. Patrick emphasizes the importance of cross-functional collaboration, data analysis, and building strong relationships within organizations to effectively combat fraud. He discusses the creation of digital fraud task forces and how they can proactively address potential vulnerabilities before they're exploited.

To Connect with Patrick:

www.linkedin.com/in/patrick-finnigan-1a306a4b/

Tune in to gain invaluable knowledge from one of the industry's most respected professionals and learn how to stay ahead in the ever-evolving world of digital fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this special episode of Fraudology, a live recording at Fight Fraud Club, Karisse Hendrick and Hailey Windham dive deep into the world of financial fraud, offering invaluable insights for both industry professionals and everyday consumers. The duo discusses recent fraud trends, including the surprising ineffectiveness of chip cards in reducing debit card fraud, Japan's controversial approach to limiting ATM withdrawals for elderly customers and answers questions from the audience.

They also explore the critical role of collaboration in fighting fraud, emphasizing the importance of sharing information across financial institutions and even with e-commerce merchants. Hendrick and Windham shine a spotlight on the devastating impact of scams, particularly on vulnerable populations, and highlight the work of organizations like Operation Shamrock in combating transnational organized crime.

With their combined expertise in e-commerce and banking fraud, the hosts offer practical advice for fraud fighters at every level, from seasoned professionals to those just starting their careers.

Tune in to Fraudology to stay ahead of the latest fraud trends and join the fight against financial crime.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this episode of Fraudology, Karisse Hendrick and guest Austin Harris, fraud manager at Cross River Bank, explore the rapidly evolving world of AI-driven fraud. The conversation begins with a discussion of how easily accessible AI tools are transforming fraudulent activities, particularly in synthetic identity creation and account takeovers. Austin shares his firsthand experience with these tools and emphasizes the challenges they pose for fraud detection.

The episode then shifts to the changing regulatory landscape and its potential impact on fintech companies and traditional banks. Karisse and Austin examine how relaxed regulations might affect risk appetites and the potential consequences for the financial industry. They also discuss the importance of proactive fraud prevention measures and the need for fraud investigators to voice their concerns about emerging trends.

The conversation touches on the role of vendors and tools in keeping up with the latest fraud techniques, as well as the challenges fraud leaders face in balancing risk and growth. Tune in to gain a deeper understanding of the complex interplay between AI, fraud, and regulation in the financial sector.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period.

Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague.

Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape.

Tune in now to arm yourself with the latest intelligence and ensure your business is prepared.

Visa Anti-Enumeration & Card Testing Best Practices:

https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdf

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic

In this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform.

The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities.

Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.