2021 has been a year like no other. Considering all of the challenges of the pandemic and the resulting shift in social and economic conditions that have come with it, the "new normal" has also created unique opportunities - opportunities to rethink the way we work and do business in today's lighting world. Charles G. Stone, President of Fisher Marantz Stone, gives us his observations on the changes our industry has faced — which shifts are good, which are bad, and which are here to stay.