How to talk about AI, ChatGPT, CX to HR, CX teams, non technology business managers and senior management: White Paper for AI-CX in the Enterprise

“These are the ones that touch the customers,” says Mark Daley, a noted industry consultant and leader in the communication technology space. AI is a vast place. AI is often not understood, misunderstood, or mislabeled. Here is a disruptive technology that won’t just change things in the legacy technology closet, or even the cloud. AI will potentially change the way people work and live, change the functions of jobs up and down organizations of every size, and may give rise to whole new industries. Meanwhile technology leadership, in many organizations, often have a hard time articulating what they know to their non-technology colleagues, particularly in most companies where technology is used as a tool, and is not the purpose, of the firm.

In this podcast, Daley outlines his breakthrough research and method of organizing AI into a systematic approach that people can understand. He walks us through his multi page, free to anyone, white paper. The centerpiece of the work is his one page, one frame, one slide summary of the players in the market and the space they  occupy.

“This is for the business audience,” says Daley, explaining the challenges many IT professionals face as they navigate a whole new world of AI technologies, often with a senior corporate leadership whose focus might be things like running an airline, a cannery, a mine, or a city government. Daley also focuses on where AI touches the customer, how AI might be used to deliver CX, and to understand where the companies in the field can be placed among eight different areas.

Download a PDF of the white paper

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