Checking In

In this episode we speak to Josh Renouf, founder of Joy Resolve and circular design manager at Lamington Group. Josh spoke about what first attracted him to the world of product design, and the story behind his viral creation The Barisieur, how Lamington Group embeds circular design into its operations in creative ways and encourages guests to be curious, and what hoteliers should consider when rethinking waste and their own eco innovation.

In this episode we speak to Mike Baxter, co-founder of House of Gods. Mike spoke about his unconventional route into hospitality, and how being a disruptor paved the way for bringing his creative vision to life, how House of Gods embodies its ‘maximalist by design, boutique in attitude’ ethos with its eclectic style, what can be expected from the brand new Canary Wharf site, and the ways in which House of Gods makes its guests feel like a rockstar.

In this episode we speak to Olivia Immesi, CEO of Native Places. Olivia spoke about her experience of working with the iconic Hoxton Hotel in Shoreditch and Ace Hotel London, Native’s approach to creative placemaking and the importance of maintaining the soul of the brand, its journey to becoming a net zero carbon operation by 2030, and how a more inclusive industry must start from conversations at the top.

In this episode of Checking In speak to Karim Kassam, owner of Horwood House Hotel. Karim spoke about his career journey, including the perspectives and lessons gained during his time in Dubai, how the right amount of realism and forward-thinking are key when approaching an investment journey, the ambitious transformation of Horwood House, and how collaboration, respect and transparency foster its strong team culture

In this episode we speak to Pierre Deburaux, Chief Administration Officer of Accor. Pierre spoke about his career transition from finance roles in transport and beauty to hospitality, the workings behind Accor’s major restructure in 2023, and how this streamlining of operations has strengthened the group, how Accor’s people-centred values create a culture of trust, and what hoteliers can do to maintain financial resilience and agility.

In this episode we speak to Andrew Eversden, co-founder of Bottle Up, a provider of reusable bottles that are plant-based, BPA-free and pre-filled with pure spring water sourced from the UK. Andrew spoke about the inspiration behind founding the group, the benefits it brings to hoteliers when it comes to improving sustainability and increasing brand visibility, and why more hoteliers are re-thinking their sustainable water offering for guests.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to David Orr, CEO of Resident Hotels. He discussed how and why Resident Hotels diversified into the mid-scale segment, and the benefits this brings, why hoteliers must consider lived-in experiences of guests when creating spaces, and why the sector must not forget the importance of empathy.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to David Hart, CEO of RBH. David spoke about his journey from the finance industry to leading RBH today, why the hospitality management group sees great opportunity in the luxury segment, and how a strong team culture has contributed to RBH’s 25 years of operating success.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to Kellie Rixon MBE, general manager at Marcliffe. Kellie spoke about Marcliffe’s ambitious reinvestment and rebrand, how guest and community input has been central to its transformation, preserving guest loyalty though periods of change, and why compromise and communication are key to navigating team expectations.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to Tej Walia FIH MI, Managing Director of Foxhills Collection. Tej spoke about the management lessons learned during his eight years at Hilton, his approach to fostering strong young talent within the industry, how Foxhills has been a pioneer in catering to the 'bleisure' market, and why leadership in hospitality is an ever-evolving learning curve.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses