Checking In

In this episode we speak to Adam Dyke, General Manager of The Grand, York, where he discusses how the hotel provides a ‘No Fuss Five Star’ experience, the importance of embracing family guests in the luxury market, and how the warmth of Yorkshire hospitality is felt through all aspects of the hotel.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to Peter Zielke, COO of Safestay. He spoke about the drivers behind Safestay’s record full-year performance, including how Safestay has grown its ancillary revenues across the group, how and why today’s hostel guests are more diverse than ever before, and how the hostel industry is breaking down misconceptions and adapting to the modern traveller.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to Callum McPherson, the founder and CEO of Obvlo, an AI solution that creates travel recommendations for hotel guests. Callum discussed how Obvlo turned from a viral Google Sheet during the pandemic into a global product, how the platform creates personalised, targeted content for any destination, and the key to striking the right balance between AI enhancements and human touch.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we’re joined by Jonathan Raggett, chief executive officer of Red Carnation Hotels. We explored Jonathan's journey to the top, including how he landed the chief executive role without even realising he was interviewing for it. He also shares how he helped build a distinctive and successful company culture, and how he sustains his passion and energy while leading a global hotel group.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we're joined by Adela Cristea, chief development officer of the UK, Ireland and the Nordics at Radisson, who discusses the group’s focus on converting existing properties into Radisson brands, how stadiums can maximise their use through hotel developments, and the best ways for hoteliers to balance brand identity with guest experience.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode, we speak to Simon Grace, the general manager of Hotel Indigo, Leeds. Simon discussed how all aspects of the hotel’s design are inspired by the city, and how this plays into Indigo’s wider vision of bringing local narratives into its sites, navigating the common road bumps ahead of an opening and how to pick an enthusiastic, confident team to get your new hotel off the ground.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode of The Checking In Podcast, we speak to Serena von der Hyde, Founder of Your Space, about her journey from leading a hotel at 19 to building an inclusive hospitality brand. Serena shares how celebrating individuality across teams and properties fuels growth, and how Your Space champions DEI. She discusses the power of inclusive leadership and why creating a culture of belonging leads to stronger, happier teams in today’s evolving hospitality landscape.

In this episode we speak to Dimitris Manikis about his career journey from Greece to Wyndham, the ways in which you can uphold a consistent brand across different countries and cultures, and how the industry must ensure that AI does not scare away the next generation.

This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?

Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.

There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.

https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses

In this episode we speak to Richard Harrison, managing director of No Ordinary Hospitality. Richard discussed his approach to assessing risk with new creative ventures, his advice for diversifying your site to maximise sales in all corners of your property, how to build strong symbiotic relationships with brand partners and why hoteliers should embrace the evolution of mixed-use spaces.

This episode is sponsored by Rezcontrol. Running a hotel is complex — but your property management system shouldn't be. Rezcontrol is the next-generation, cloud-native PMS designed to put hoteliers in control.

With powerful automation, fully integrated booking and payment systems, and real-time reporting, as well as legendary UK-based customer service, Rezcontrol frees up your team to do what they do best — delight your guests. Easy to use, fast to deploy, and endlessly scalable — Rezcontrol is the PMS you can trust. Visit rezcontrol.com today.

In this episode, Philip Turner, the founder of Chestnut Group, discusses his journey from financial services to hospitality, how he has scaled Chestnut Group at speed and is preparing for future acquisitions, and why transparency and accountability are key to securing shareholder support.

This episode is sponsored by Rezcontrol. Running a hotel is complex — but your property management system shouldn't be. Rezcontrol is the next-generation, cloud-native PMS designed to put hoteliers in control.

With powerful automation, fully integrated booking and payment systems, and real-time reporting, as well as legendary UK-based customer service, Rezcontrol frees up your team to do what they do best — delight your guests.

Easy to use, fast to deploy, and endlessly scalable — Rezcontrol is the PMS you can trust. Visit rezcontrol.com today.