Happy New Year and welcome to 2026! In this episode, Kris sits down with Megan Ferring, a dynamic regional director at Hamilton Heights Child Development Center, where her 16-year journey began as a preschool teacher. Megan's deep commitment to both operational excellence and playful leadership recently earned her the Director of the Year award.

Kris and Megan talk about how Hamilton Heights approaches leadership structure, branding, and enrollment strategy across its six locations. Megan shares her perspective on centering community connections, building team culture, and developing consistent processes across all sites. She also reflects on her growth from shy teacher to confident presenter, the importance of celebrating wins through initiatives like the Hammy Awards, and how servant leadership, inflatable silly Santa costumes, and "yellow box" muffin runs all play a role in culture-building.

Key Takeaways:

[7:24] Megan shares about her family life, including her 17-year-old and 12-year-old sons and her love of camping with her husband of 18 years. [8:01] She began working in early childhood during high school and has now been with Hamilton Heights for over 16 years. [9:12] Her leadership journey has included roles as a preschool teacher, toddler teacher, assistant director, director of special projects, and now regional director. [13:06] Megan emphasizes the importance of building brand recognition and making your center a household name in the community. [14:17] Community outreach strategies and partnerships with early childhood networks.

[17:43] She encourages leaders to recenter on their program's unique strengths to maintain and grow enrollment. [19:52] In her new company-wide compliance role, Megan oversees SOP alignment, staff file audits, and training expiration alerts using BambooHR. [24:05] She finds value in the Academy's team program for helping leaders feel less alone and more connected.

[27:05] Megan uses playful leadership tactics like inflatable costumes, scavenger hunts, and holiday games to boost team morale. [30:27] She prioritizes understanding how each team member feels appreciated using workplace love languages. [33:59] Megan shares how her leadership team supports one another through challenges with trust and shared commitment. [34:24] She defines a childcare rockstar as someone who shows up every day to serve children and families with heart. [36:28] Hamilton Heights recognizes excellence through company-wide shoutouts and the annual "Hammy Awards" celebration.

Quotes:

"The thing that I've recognized about myself is that I'm a lifelong learner. That fuels me. So being able to do that and put it into my toolkit is just great." — Megan [12:31]

"I think the big thing to learn in all of this is that it's important that you put your footprint in the community that you're serving." — Megan [14:09]

"I think that in that team room, something special happens. In the main room, too. You don't feel alone; you're hearing that people are struggling with the same issue you are, and it makes you feel better. And that you're not in it alone." — Megan [24:02]

"Not everybody has the same heart and drive that I do, and that's okay. It's what sets me apart." — Megan [37:44]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Ep 202 with Adrianne Agulla

Hamilton Heights Child Development Center

This week, Kris welcomes LaVonda Paul, a trailblazing early childhood leader and fourth-generation entrepreneur, for an inspiring conversation about legacy, leadership, and the power of showing up. As the owner of Small Impressions Child Development Center in Taylors, South Carolina, LaVonda has spent 19 years building a community-first program. In the episode, LaVonda talks with Kris about how she's cultivated deep trust with families, built a rock-solid team culture, and gone all-in on advocacy, helping shape policy while showing up for children, parents, and educators alike. She opens up the community programs she's launched and why she might just run for office one day. This is a powerful look at what it means to lead with heart, purpose, and unapologetic commitment.

Key Takeaways:

[7:37] LaVonda shares the origin of Small Impressions, which she's led for 19 years. With 90 students currently enrolled, she prioritizes quality over quantity and deep relationships with families.

[8:57] Her journey in early childhood education began at the Urban League of the Upstate and in after-school programs, where she realized the impact she could make by working with younger children.

[10:13] LaVonda reflects on launching her center while going through a divorce, raising a one-year-old. Her leap of faith led to a thriving business — now co-run with her husband, Curtis.

[11:40] Fun fact: LaVonda is afraid to fly, but that doesn't stop her from being a world traveler!

[13:34] LaVonda details what sets her center apart: low staff turnover, deep parent engagement, teacher-parent conferences, onsite therapy, and advocacy for families.

[17:27] She's active at the state level, working with lawmakers and Chambers of Commerce to advocate for childcare investment and workforce development in South Carolina.

[18:06] LaVonda explains her entrepreneurial drive as generational — a fourth-generation business owner who didn't want to live with "shoulda, coulda, woulda" regrets.

[19:41] LaVonda explains running her school like a real school, where she acts as more principal than babysitter.

[21:53] Kris and LaVonda talk about the importance of taking ownership when mistakes happen.

[31:59] Lavonda's advocacy work includes training for childcare workers, as well as expanded services and access for children with behavioral or developmental needs.

[33:06] What's next for LaVonda and Small Impressions?

Quotes:

"I'm about quality as opposed to quantity. I don't want to pack out my classroom because I don't want to lose my sense of being able to connect with my students, um, being able to connect with my families." — LaVonda [8:10]

"That speaks volumes within itself, that children and families believe in our program here, that they stay with us, five, six years. I have a family here that's been here for 12 years." — LaVonda [9:02]

"I'm a risk taker. I'm gonna jump off that cliff. One or two things are going to happen, either God's going to catch me before I fall, or he's going to give me wings and teach me how to fly, but he's taught me how to soar." — LaVonda [10:40]

"It's better to have tried and failed than never to have tried at all. So why not try to create something special with my own ideas?" — LaVonda [18:32]

"Take ownership when you screw up. Take ownership when you don't always get it right." — Kris [22:34]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Small Impressions

Small Impressions Facebook

First Steps South Carolina

It's solo episode time! Kris shares insights from her new book, The Antidote to Fear, and outlines three practical ways to trust yourself and the process. She talks about embracing fear and self-doubt, including her "yoga mat" moment that changed her career direction. Kris discusses manifestation as a giving process and highlights the importance of creating quiet spaces for intuition and growth. She also gives an update on her recent women's retreat in Maui.

Key Takeaways:

[2:22] Kris explains the concept of "trust the process" from the Success Academy's guiding principles.

[11:11] How fear can come in and stop us from taking action on following our intuition and going towards our calling.

[14:28] The yoga mat moment that came from a moment of stillness and changed Kris's life.

[15:00] Hug your fear? Why going towards your fear is actually one of the best things you can do to alchemize it.

[17:25] The importance of tapping into gratitude.

[18:08] Overcoming self-doubt.

[21:24] Calling out the "B.S." in your life, and why having a coach or mentor to help you through the process is great.

[22:04] Manifestation as a giving process.

[33:26] Kris talks about manifesting a fun book club where she is surrounded by sisterhood, and her beautiful partnership.

Quotes:

"When you feel fear, the ultimate strategy, the ultimate antidote to fear, is to move towards it. It's to actually embrace it and to feel it and hug it." — Kris [15:24]

"The opposite of fear is actually love. So the way to alchemize the fear is to love it, and to tap into gratitude." — Kris [17:25]

"Manifest from the giving energy, the loving energy, and everything in your world can change." — Kris [33:26]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Mana Awakening

The Antidote to Fear

Kris welcomes Vance Morris, former security guard turned Disney leader and successful entrepreneur, for a trip to the happiest place on earth — great customer service! Vance helps business owners get, serve, and keep clients for life through creating experiences and response-required marketing. He shares real-world strategies to delight customers, build community buzz, and drive word-of-mouth referrals.

In this episode, Vance breaks down Disney's hiring and training magic and the "why" behind it, how it transforms the customer experience, the role of linertainment, and how to make operational consistency actually fun, all with a lens on how these lessons can translate to the early education business. He also walks through the steps to Disney-fy your business and opens up about how to navigate loneliness in leadership.

Key Takeaways:

[2:53] Kris and Vance agree — no cell phones out in the water, unless you are playing music!

[7:11] Vance talks about the changes at Disney, including the increase in employees and the impact on customer service.

[15:22] The importance of addressing leaky holes in the business process and improving customer experience through small changes.

[15:30] Gifting and reciprocity in building customer loyalty and trust.

[16:57] Disney's "linertainment" or the entertainment that helps people stay energized and happy while they wait in line.

[19:09] The "what, how, and why" at Disney and the importance of running things on a system and process.

[20:07] Systems give you freedom, and the importance of consistency and efficiency.

[26:43] What we can learn from the hamburgers at McDonald's!

[27:07] Having an engaged team and empowering people.

[32:23] Building trust and reciprocity through gifting and special "thank you" treats.

[37:03] Vance Morris introduces his coaching program and the concept of systematic magic, which helps businesses map out the customer journey.

[39:50] Finding your community when you are an entrepreneur, and the downside to isolation.

[41:50] Vance's Disney event business and the unique experiences he offers, including a nine-course wine pairing dinner.

[50:06] What's next for Vance in the future?

Quotes:

"I much prefer to work with the mom and pop, Main Street business, where we can have an immediate, noticeable impact, not only on the experience, but on the finances and how profitable customer experience can be." — Vance [10:55]

"What is the company doing to entertain you during that wait period and make it not feel so bad?" — Vance [18:08]

"The secret sauce behind all of the experience stuff at Disney is that Disney runs on systems. And literally runs on three words: what to do, how to do it, and why do we do it that way? And everything has a what, how, why behind it, and the reason for this." — Vance [18:39]

"Systems give you freedom. You're not locking down creativity." — Vance [20:07]

"The boss doesn't always have the answers, and asking your employee, well, what would you do? And you'll be surprised a lot of times, because, you know, they're pretty smart." — Vance [25:57]

"Isolation kills entrepreneurs." — Vance [39:18]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Vance Morris

52 Ways to Wow Your Customer Without Breaking the Bank

Deliver Service Now Institute

Kris welcomes Ashanti Ordone, the Founder and CEO of Gifted & Talented Academy, and the 2025/26 Child Care Rock Star Award winner! They talk about expanding from a home daycare to three locations, transforming her school's culture, and overcoming challenges in the early childhood education landscape. Ashanti shares her powerful story of building a thriving early learning center, detailing how she developed rock-solid core values and poured into her leadership team, implemented innovative leadership strategies, and turned her school's culture into a model of excellence.

Key Takeaways:

[6:02] Ashanti shares her background, starting Gifted and Talented Academy in Indiana with her mom in 2002. They are family-owned and family-focused.

[6:21] Fun fact! They started with a home daycare and expanded to a center within three months due to high demand.

[14:31] Ashanti discusses her transition from practicing law to early childhood education, driven by her passion for working with children.

[17:07] How Ashanti's legal training and education background have been instrumental in her success in the child care industry.

[18:21] Ashanti talks more about her family and personal life, along with her love of a good beach!

[21:53] What led Ashanti to Kris and the Child Care Success family in 2018.

[23:47] Ashanti implemented strategies from the academy, focusing on core values and culture, which led to significant improvements.

[25:42] Ashanti explains how they crafted their core values: family, education, respect, excellence, and fun.

[31:30] Teachers were involved in the interview process to ensure a good cultural fit, and core values were incorporated into interview questions.

[36:19] They have a core value of the month award to recognize team members who exemplify each value.

[38:21] Ashanti gets candid about the struggles that providers are facing, and the importance of staying focused on your mission and staying on the course.

[42:30] The power of keeping a positive mindset and building with consistency and focus.

Quotes:

"I don't think there's anything more important as a cornerstone, a foundational element to your culture, than core values that you actually live and breathe." — Kris [4:55]

"She is absolutely my why. She is the reason that family and education are so important to me." — Ashanti [10:13]

"I think that that combination of just that core value of education, growing up with a mom who is an educator, and having a passion for young children, combined with the legal training, is what helps me to be successful in business." — Ashanti [17:33]

"For me, I think the biggest game changer that first year was focusing on our core values and really starting to turn our culture around." — Ashanti [26:40]

"If family is one of our core values, then you have to fit into this family." — Ashanti [35:26]

"Excellence, again, means we're a culture of continuous improvement, so we don't settle for where we are right now. Our culture is amazing, but culture is living and breathing, and so we're always working on it, and we're always striving to make it better." — Ashanti [35:47]

"When you feed yourself with a positive mindset and you really spend time working on your spirituality and your growth mindset, it helps you actually prepare for the challenges, be grateful for them, and work through them." — Ashanti [42:43]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Gifted & Talented Academy

Ashanti Ordone LinkedIn

Want to stop the revolving door of teachers and create a rock-solid childcare team? Kris talks with Jami Hartmann from Trainual about how the right systems can transform your center's operations. They dig into practical strategies for finding great staff, training them effectively, and keeping them motivated. Jami shares some great insights on getting your whole team aligned, creating smooth onboarding, and using technology to make documentation easier. If you're struggling with staff turnover and want to build a more consistent, high-performing center, this episode is packed with real-world solutions that can help you level up your team.

Key Takeaways:

[5:00] Kris launches her new book, The Antidote to Fear!

[9:02] Alignment is at the core of what Trainual offers, and to think of it as a digital version of your childcare center.

[10:05] The need for operational consistency to deliver exceptional customer service and meet parent expectations.

[10:35] Jami shares her professional journey, including her transition to Trainual, impacting the maternity leave policies, and the challenges of balancing work and motherhood.

[12:35] The beauty of Trainual's supportive work environment.

[17:33] Fun fact — Jami was on Wheel of Fortune as a teenager!

[19:30] Jami explains how Trainual helps childcare centers by providing a centralized platform for documenting and training staff.

[22:09] Graduating from Google Docs and how Trainual allows for the creation of standard operating procedures and having a well-documented and accessible playbook for childcare centers.

[26:33] Successful documentation needs everyone on the leadership team to contribute and take ownership of their processes.

[28:54] More about the AI component of Trainual, including the content creation piece.

[33:31] Jami identifies the top challenges in the childcare industry, including finding and retaining staff and managing parent communication.

[35:47] It can be a red flag when a center has constant turnover and a revolving door of staff.

[41:55] Jami shares Trainual's plans for future product development, including enhancing AI capabilities and integrating with other tools.

[44:33] The feature of a public share link that parents can always refer back to.

Quotes:

"At the core of what we do is really about alignment." — Jami [9:06]

"The inconsistency, or consistency in operations based on how your staff knows the playbook, is the cornerstone for going towards great customer service and giving parents that exceptional experience. It's very difficult to do that if you aren't all on the same page together." — Kris [10:19]

"At the core of that growth is that we genuinely care about our customers, and our success is dependent on our customers' success." — Jami [13:17]

"Trainual works really well for any people-powered business." — Jami [30:42]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Trainual

Jami Hartmann LinkedIn

Kris welcomes Josh and Pamela Hernandez, owners of Montessori Kids Universe Stone Oak. The duo talks about their path into early childhood education and opening up MKU, tips for starting out with cash flow out of the gate, and enrollment strategies that worked for them. They also chat with Kris about using referral rewards, how they balance family and business, marketing tools that help them build trust and stand out in their community, the need for the industry to collaborate more, and how they keep their staff happy and inspired.

Key Takeaways:

[5:04] Joshua and Pamela talk about the history of MKU of Stone Oak, and how they got into the ECE field.

[8:58] They currently have 37 team members.

[9:27] The wins and challenges of creating (and keeping) great employees.

[14:50] Joshua and Pamela discuss their marketing strategies, including Google and Facebook ads, and their active presence on social media.

[15:19] The importance of referrals in their business model, offering bonuses for both staff and families who refer new enrollments.

[21:06] Working as a husband-wife team and the importance of dividing responsibilities based on their strengths.

[26:04] Pamela shares her inspiration from her mother, who was a social worker and professor, and her own passion for education, while Joshua talks about his mother's influence and the importance of hard work and dedication.

[30:03] Thinking long-term with employees and getting them in a mindset to stay with the company for years to come.

[34:48] Will an expansion be in the future?

[38:14] Remembering that building something new takes persistence, but it is one step at a time, so keep going!

[40:24] The need for better collaboration.

Quotes:

"At this stage in both of our businesses, we're more firefighters right now. So wherever there's fire, that's where we go." — Joshua [5:11]

"We have a beautiful culture that we've built, and we go above and beyond to show our teachers how much we care and love them, and want them to be a part of the team." — Pamela [10:40]

"We both bring our strengths to the table, and we have created what I feel is a beautiful team of husband and wife." — Pamela [21:39]

"Growth is a process, and sometimes the best lessons come from challenges." — Joshua [35:05]

"Building something meaningful takes time, persistence, and a lot of heart, but it's worth every step." — Joshua [38:03]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Montessori Kids Universe Stone Oak

Kris welcomes "The Jens", aka Jennifer House (CEO) and Jenni Grawvunder (COO) of Children's Choice Preschool, to share the remarkable story behind their 12-center child care empire in San Diego County. What started as a nonprofit program with 25 children has grown into a thriving operation serving nearly 1,300 kids across 11 centers (with a 12th on the way) and supported by a team of over 300 staff.

From pet chickens to RV-based school openings, the Jens talk about blending practical business strategy with fun, managing both nonprofit and for-profit centers, building culture through grace and accountability, and how a vivid vision exercise helped reawaken their passion (and their animal sanctuary dreams). They also share some great advice on marketing, building a community, and not staying stuck as a leader.

Key Takeaways:

[8:24] The Jens join Kris from sunny San Diego.

[9:37] Jen House reflects on starting Children's Choice in 1998 as a nonprofit with 25 children.

[10:11] They now operate 11 schools, with the 12th in escrow.

[11:27] Jenni G shares how she started as an aide in 2008 and worked her way up.

[12:28] The hilarious Yellow Pages story of how Jenni found her job and showed up with a posse.

[13:35] They now care for nearly 1,300 children and manage over 300 employees.

[14:25] The pet mascots of Children's Choice.

[17:29] How a vivid vision exercise during a mastermind reignited Jen's goals.

[18:08] Why events, parent engagement, and low ratios keep them nearly full.

[19:56] How they separate their nonprofit and for-profit businesses.

[22:55] Culture tips: give grace, hold accountability, and never stop training.

[23:51] Why adaptability has been key to their continued growth.

[24:05] Their dynamic: Jen is the visionary; Jenni is the implementer and numbers brain.

[26:34] Jenni recalls stepping up as a leader during COVID after Jen's family loss.

[28:18] Jen reflects on shedding the nonprofit scarcity mindset and embracing self-worth.

[30:15] Their marketing strategy includes events, banners, mailers, and constant hustle.

[33:38] Why they gave up enrollment specialists and returned to director-led tours.

[36:02] Jenni's personal journey of staying in California and building a life she never imagined.

[37:33] Their next move? An RV to launch school #12 on the road.

[39:12] The Jens share their fun facts, including chasing cows and running a puppet business.

Quotes:

"I told her, when I interviewed with her the first day, I said, 'I'm gonna run one of your schools one day.' And here I am." — Jenni Grawvunder [11:43]

"You say give grace, but we also have to hold accountability." — Jennifer House [23:13]

"Everything that we do, we learn from, we grow from, and who I am today is because of the things that I went through." — Jennifer House [35:17]

"You're always marketing. Even when you're full, you keep marketing." — Jennifer House [32:52]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

LocaliQ

Trainual

Children's Choice Preschool

Children's Choice Academy

Kris welcomes Dominique Gill, heart-centered leader and owner of Unique Kids Childcare in Nashville and Smyrna, Tennessee, to share her journey to multi-site child care leader. Dominique opens up about starting as a young mother seeking affordable child care, working in exchange for tuition, and eventually moving from home-based care to two thriving centers. Dominique built her program around love, family, and celebrating every child's uniqueness. She discusses the challenges of opening during the pandemic, shifting into leadership, raising tuition for the first time, and creating a supportive culture where both children and staff can thrive.

Key Takeaways:

[7:00] Dominique talks about her two centers, and more about her background, starting as a teen parent and transitioning to in-home child care due to financial constraints.

[8:41] She describes the evolution of her business, eventually expanding to a licensed center during the pandemic.

[12:28] Dominique is a busy woman! She has a large, beautiful family, including four foster children.

[14:02] Dominique explains the origin of her center's name, "Unique Kids," and its significance in embracing diversity among students.

[15:21] She describes the family-oriented atmosphere at her centers, with herself and her mother actively involved daily.

[15:25] Building a family-centered culture that supports both staff and parents.

[19:37] Dominique's struggle shifting from home-based provider to confident leader of a team.

[19:52] A game changer from joining the Academy — surveys! Dominique talks about how the surveys conducted with parents and staff revealed areas for improvement, particularly in management and fairness.

[20:18] Dominique reflects on the importance of setting clear expectations and contracts to maintain order and respect within the organization.

[21:33] How parent and staff surveys humbled her, revealed blind spots, and strengthened her leadership.

[24:36] Going from people-pleasing to people leading.

[26:37] The hardest challenge she faced was raising prices, and how accountability helped her push through.

[30:23] Dominique explores additional revenue streams, such as hosting birthday parties, offering in-house field trips, and partnering with external providers.

[32:33] Dominique's fun fact: she's shy and introverted, even though she's often on the dance floor at Academy events!

[34:42] How an accountability partner from the Academy kept her on track and boosted her confidence.

[37:34] Dominique's vision: building legacies for her children and creating lasting impact through her centers.

Quotes:

"Find your uniqueness in a world of differences. Our kids are from different areas of the world, the city, and situations, but they're still unique in some type of way." — Dominique [14:39]

"Treat people fairly, but not the same." — Academy Coach Tamina [24:55]

"Having accountability partners was just amazing." — Dominique [27:38]

"Everywhere I'm going is where I need to be, so I appreciate where I'm going and how I'm getting there, and all the obstacles that are putting me through. So I'm grateful for the company and everybody around, because without anybody here, I don't know how I would be able to just get up and keep going, but we are headed to creating legacies for my kids, and that's my biggest thing." — Dominique [37:50]

Sponsored By:

ChildCare Education Institute (CCEI)

Use code CCSC5 to claim a free course!

Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

Childcare Education Institute: Use code CDARenewal22 to get $100 off your renewal

Unique Kids Child Care Center

Kris sits down with Tea Shong and Trina Romanowski, the powerhouse mother-daughter duo behind a thriving, multi-site early childhood business in Michigan. Winners of the Partnership of the Year Award at the Child Care Success Summit, Tea and Trina share how they scaled from an in-home daycare to three high-quality centers, all rooted in purpose and shared vision. They discuss navigating family dynamics, leading with clarity, embedding nature-based learning, and using creative systems like coaching calls and color-coded lanyards, to keep their team culture strong across every location.

Key Takeaways:

[3:26] Kris starts to shift to all things Summit prep!

[7:03] Tea and Trina talk about their family's involvement in education and coaching, blending their expertise in both fields.

[9:03] The business has grown from a small in-home center to a high-quality program with three locations, serving approximately 250 children.

[11:24] Tea and Trina talk about winning the Partnership of the Year award at the Childcare Success Summit, and what that meant to them.

[12:49] Tea and Trina share their impressive fun facts!

[15:55] Their family dynamics and the challenges and rewards of working together in a family-owned business.

[17:08] How they incorporate natural elements into their centers, including outdoor nature trails and using natural materials.

[20:02] Their coaching structure, including weekly Zoom meetings and collective coaching calls.

[21:19] Having a VA to help them with administrative tasks.

[22:13] How joining the Academy helped them.

[27:57] Using a color-coded lanyard system to reinforce core values, and other techniques that have become culture drivers.

[31:52] Running a business that empowers both the staff and the children and their families.

[33:24] Investing in a CRM system.

[34:05] ECE owners are very sometimes reluctant and shy about telling their story, and it's important to know and share yours!

[39:44] Tips for moving away from a fear-based mindset and being able to separate from people that aren't a fit for your business.

[41:27] The importance and beauty of self-love.

[44:08] What's next for Tea and Trina?

Quotes:

"Sharing your vision with your team sets the course, and it gets everybody excited and enthused and energized and in a positive mindset around where you're headed, and that can reduce fear, anxiety and that questioning that goes on in people's minds." - Kris [2:44]

"From being a small in-home center to just basically keeping everyone alive and healthy and learning basic stuff to now a company that's doing all of this curriculum just being that next notch of a childcare center, that's where we're at now." - Trina [10:09]

"Our mission is to ignite the spark. So if that speaks on the passion and all that goes with it, I think that's what truly sets us apart from other programs, and then just really valuing nature as an aspect of our program as well." - Trina [17:08]

"I think we need to give shout outs to this organization. If Tea hadn't talked me into joining here, I would still be the director and drowning and trying. I could never be in the position where I am coaching and inspiring people." - Trina [19:10]

"Be patient with yourself. Do little by little, and keep reaching for those higher goals." - Trina [21:05]

"I think if there's one thing that I can say made a huge difference, the biggest difference would just be investing in a CRM system." - Tea [33:40]

"Knowing that whatever happens to me is happening for me, not to me." - Tea [44:08]

Sponsored By:

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Mentioned in This Episode:

Kris Murray

@iamkrismurray

The Child Care Success Company

The Child Care Success Academy

The Child Care Success Summit

Grow Your Center

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Birth Toddlers & Beyond