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Bestselling author, hospitality entrepreneur, disruptive business rebel, and social change agent, Chip Conley is a leader at the forefront of the sharing economy. At age 26, he founded Joie de Vivre Hospitality by transforming an inner-city motel and parlayed that into the second largest boutique hotel brand in the world. In 2013, he helped transform Airbnb from a promising home sharing start-up into the world's largest hospitality brand. Now he's celebrating the rerelease of his seminal book PEAK.

First, Glenn and Bruce Ford, SVP of Lodging Econometrics are together in a hotel room and share their thoughts on guestroom design flaws. They're betwixt wondering how these issues can happen. Bad design? Too much focus on lower tier price points? They try to figure it out.

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