We often feel like subjects in our own lives—navigated, tested, and surveyed. We all know that email that arrives after a medical appointment: "How did we do?" We fill out the survey, wondering if our patient feedback truly matters.

Today, let's reframe that question. Your feedback isn't just feedback; it's evidence. It's a crucial part of a growing field known as patient experience data, and it's the key to real patient empowerment.

Beyond the 1-10 Scale: What is Patient Data?

When we think of data, we think of lab results and pain scales. But the most vital patient-reported outcomes (PROs) go far beyond numbers. Real data is the full story of your quality of life. It’s the data point of a waiting room chair being too hard for your back pain. It's the data point of feeling rushed during a consultation. It's the data point of the relief you feel when a doctor finally validates your experience.

This qualitative data paints a picture that numbers alone cannot. It measures dignity, feasibility, and compassion within the healthcare system.

From Anecdote to Evidence: Driving Systemic Change

Your individual story is powerful, but when combined with hundreds of others, it becomes undeniable proof. This collective patient voice is what drives systemic change. It’s how patient advocacy groups can demonstrate the need for better communication protocols, more accessible clinic layouts, or a re-evaluation of a treatment's real-world side effects. Your experience helps build the business case for more compassionate and effective care.

Your Self-Advocacy Toolkit: Better Healthcare Communication

Improving the quality of patient experience data begins with us. True patient engagement means actively participating in our own care. Here are two simple strategies for effective self-advocacy:

* The 30-Second Debrief: After every appointment, take a moment to note one thing that went well and one thing that could have been better. This simple form of symptom tracking and experience logging builds a powerful evidence file over time, making your healthcare communication more precise.

* Translate Symptoms into Impact: This is key for shared decision-making. Instead of just saying, "My fatigue is bad," translate it into a functional data point. Say, "My fatigue is so severe that I must choose between taking a shower or making breakfast." This transforms a subjective feeling into a concrete piece of evidence about your quality of life.

Your journey with a chronic illness has made you an expert. By consciously documenting and communicating your experience, you shift from being a passive patient to an active research partner in your own care. Your experience is not a byproduct of your illness; it is the evidence that will build a better future for all of us.

Learn more about it in my book “What do Patients Want”.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

Revolutionizing MedTech: Why Patient Voices are Essential for Innovation

In a compelling address, Roy, speaking not as a CEO or medical professional, but as a patient, passionately argued for a fundamental shift in the MedTech industry: the integration of patient voices from the earliest stages of product development. This isn't just about corporate social responsibility; it's about smart business, enhanced user experience, and truly human-centered solutions.

The Untapped Goldmine: Lived Experience as Data

Roy highlights that current patient involvement in MedTech often stems from regulatory requirements, such as focus groups or clinical trials, rather than a genuine design imperative. However, patients and their caregivers possess an invaluable asset: their "lived experience." This lived experience is a rich "goldmine of data" that remains largely untapped by the industry. By engaging directly with the individuals who will ultimately use their products, MedTech companies can gain profound insights into real-world needs, challenges, and preferences that traditional data sets cannot provide.

Learning from Pharma: The Business Case for Patient Engagement

The pharmaceutical industry offers a powerful precedent. For many years, pharma has successfully incorporated patient voices throughout their pipelines, and not merely out of altruism. This strategic involvement has led to tangible business benefits, including:

Increased Retention: Around 40% higher retention rates.

Greater ROI: Improved return on investment.

Reduced Redesign: Less need to go back to the drawing board for product modifications.

Better Market Access: Smoother entry into target markets.

Enhanced Corporate Responsibility: A stronger public image and ethical standing.

These benefits demonstrate that integrating patient perspectives is not just a "nice-to-have" but a "must-have" for sustainable growth and success in the healthcare landscape.

Beyond Metrics: Addressing Emotions and True Needs

While the business case is clear, Roy emphasizes that the core of this movement lies in understanding the "emotions, feelings, and true needs of millions of people" who depend on these technological advancements. Whether the end-user is a patient directly, or a medical professional using a device on a patient, the human element is paramount. Regardless of the business model—B2B, B2B2C, or B2C—the ultimate beneficiaries are people, and their insights are critical for developing solutions that genuinely improve lives.

Concrete Steps for MedTech Companies

To truly embed patient voices into their operations, Roy urges MedTech companies to consider several actionable steps:

Direct Engagement: Move beyond abstract data and engage in direct conversations with the people who will use their products.

Patient Experts in Residence: Incorporate "patient experts" or "patients in residence" directly into project teams. These individuals can provide continuous, real-time feedback and perspectives throughout the development cycle.

Chief Patient Officer (CPO): Establish a leadership role, such as a Chief Patient Officer or Chief Patient Engagement Officer, to champion patient advocacy and ensure their voices are systematically integrated across the organization. This position would serve as a crucial interface for all patient and caregiver interactions.

Strategic Resource Utilization: View patients and caregivers as invaluable resources in product design, process improvement, and business development.

A Personal Plea for Humanistic MedTech

Roy’s impassioned plea is deeply personal, stemming from his own experience of spending "almost a decade in bed, misdiagnosed," and feeling that healthcare failed him. He insists that MedTech must not repeat these failures. The goal is to create "humanistic at heart" devices and solutions, regardless of how advanced the underlying technology may be. By embracing patient insights, the industry can ensure that innovation truly serves humanity.

This call to action is clear: "Let's change MedTech together." By recognizing patients and caregivers as vital "experts in their lived experience," the industry can unlock unprecedented potential for products that are not only technologically advanced but also deeply empathetic and effective.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

In this episode, Roi Shternin chats with Linda, the inspiring force behind "The Mindful Migraine Blog."

Linda has battled chronic migraines for years, experiencing the debilitating effects that often left her bedridden. But a year ago, she embarked on a journey of self-healing, embracing mindfulness practices like meditation, yoga, and breathing exercises. The results? A dramatic reduction in migraines – from 3 days a week to just the occasional bad day!

Linda shares her insightful story, offering a beacon of hope for those struggling with chronic pain. You'll hear about the specific mindfulness techniques that helped her regain control, plus the inspiration to start your own healing journey.

Don't miss this episode if you're looking for real talk, expert tips, and a supportive community to help you manage your migraines and thrive!

Linda's Blog: https://themindfulmigraine.blog/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

Welcome to our new podcast!

Our first guest, Natasha Punia, is an expert in the science of inflammation. Living with a chronic condition herself and leading a community helping patients deal with inflammation-based illnesses, we talked about acceptance, dealing with our surroundings, invisible illnesses, and life.

Join her community: https://inflammed.substack.com/

Join The Chronically tribe:

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

Living with a chronic illness is tough enough, but what about the invisible battles you're fighting up top? This NMU podcast dives into the often-overlooked connection between chronic physical conditions and your mental well-being. We're talking real talk about how managing a long-term illness can impact your mood, stress levels, and overall mental health. Tune in to learn why giving your mind some TLC is just as important as managing your physical symptoms, and discover practical tips for staying resilient.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

This episode explores the compelling reasons why patient voices should be elevated and amplified within the healthcare system, including medical conferences and innovation.

* Traditionally, healthcare conferences feature speakers with academic, business, or medical expertise. However, the most impactful stories often come from patients themselves.

* Patients offer a unique perspective, as they have firsthand experience with illness, injury, and the complexities of navigating the healthcare system.

* They can provide intimate, humanizing insights that resonate with audiences on a deeper level than abstract concepts or data.

* Patients understand the healthcare system from the "inside," revealing what truly works (and doesn't) from a lived experience perspective.

Beyond conferences, patient voices are essential in driving healthcare innovation and improving the patient experience.

* Patients are experts in their own health journeys, possessing invaluable knowledge about their bodies, symptoms, and treatment responses.

* Healthcare professionals should actively listen to patients, valuing their insights and integrating them into the decision-making process.

* Collaboration between patients and healthcare providers is key to developing patient-centric solutions that address real needs and improve outcomes.

* Including patients in research and development can lead to more effective and user-friendly tools and technologies.

* Empowering patients to be active participants in their care leads to greater satisfaction and better health outcomes.

Key takeaways:

* Inviting patient speakers to conferences brings a crucial balance to expert perspectives, reminding everyone why healthcare matters and who it ultimately serves.

* Embracing patient voices in innovation can lead to the development of truly patient-centric solutions that improve lives.

* Healthcare systems must shift away from paternalistic models and embrace patient empowerment as a core value.

Featured guest:

* Roi Shternin: A patient advocate, speaker, and social entrepreneur dedicated to empowering patients. He founded The Patient School to educate people about invisible illnesses and mental health issues. Roi shares his powerful story of resilience and determination, motivating audiences to overcome stigma and take control of their well-being. He advocates for a healthcare system that is accessible, compassionate, and truly patient-centered.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

Hey Chronically crew! I'm back from a healthcare conference buzzing with talk about AI and the future of health data.But amidst all the flashy promises, something important is missing from the conversation: patient ownership. And it's making me mad. 😠

The Wild West of Wellness Data:

The world of consumer health tech is exploding. We're buying fancy fitness trackers, smartwatches, and health apps left and right. We're shelling out hundreds for the privilege of tracking our own heartbeats, sleep patterns, and menstrual cycles. And then... we're paying again for subscriptions to analyze this data?

But here's the kicker: this data isn't just sitting on a server somewhere. It's being sold. Your most personal health information is becoming a commodity, traded behind the scenes while you're left footing the bill.

Time for a Revolution:

I'm here to say enough is enough. It's time to flip the script on health data ownership. Why should we be paying companies to access and analyze information that belongs to us?

Instead, companies should be paying us for the valuable insights our data provides. Just like pharma companies compensate patients for their experiences, tech companies should recognize the gold mine of information we generate.

A Call to Action:

Next time you're tempted by a shiny new health tracker, take a closer look at the terms and conditions. Do you really want to pay for the privilege of having your data monetized? Let's demand more transparency and fairer practices.

I'm not saying we should ditch wearables altogether (I'm a huge fan!). But let's push for a future where patients are empowered partners, not passive data sources.

Remember: Your health data is yours. It's time to claim what's rightfully yours.

Until next time, stay chronically awesome!

Read more in my Book “What Do Patients Want?

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chronicallyhealth.substack.com

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

Living with chronic illness while pursuing a career can feel like an overwhelming challenge. As someone who has walked this path, I understand the unique hurdles you face. That's why I've created resources to help you thrive, both personally and professionally.

In this podcast episode, we dive into:

* The Emotional Empowerment Map: A powerful tool I developed from my 18-year journey with chronic illness. This map helps you understand and navigate the four emotional stages of chronic illness, allowing you to move forward with confidence.

* The Elation Program: Our comprehensive 3-month program designed to realign your confidence and career path. It includes coaching, masterclasses, and practical tools to help you shine in your career while managing your health.

Remember, you don't have to choose between your well-being and your professional aspirations. It's possible to create a fulfilling career that aligns with your body's needs.

Want to learn more? Download your free Emotional Empowerment Map Guide at michelleirving.com.au/map or explore the Elation Program at careerandchronicillness.com/elation.

Your journey to career empowerment starts now. Let's take this step together.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chronicallyhealth.substack.com

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

From a cancer researcher to a startup executive and all the way to starting er own Patient community about Inflammation based conditions. Dr. Natasha Punia and I are delving into a personal conversation about stigma, life with a chronic illness, being a chronic entrepreneur and channeling our pain into empowering others.

Her community: https://inflammed.substack.com/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chronicallyhealth.substack.com

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com

I had the absolute pleasure to host Ursula Mann, a dear friend and colleague who served in senior patient engagement positions in big pharma for many years, to discuss bringing the voice of patients into industry decision-making, technology assessment, and more.

Nowadays, Ursula is leading an organisation aimed at bringing patients' voices to the decision-making table. Learn more about it here and sign up if you wish to have the opportunity to share your insights as a patient.

https://patientvoicepartners.com/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chronicallyhealth.substack.com

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit roishternin.substack.com