CIO Talk Network

Guest 1: Georgette Kiser

Title: Chief Information Officer, The Carlyle Group

Things can get busy, really busy for you and those you lead. As a leader, how do you rally everyone, from executive management to staff, to commit to getting the right things done? Besides the traditional rationalization and prioritization tactics, what are you doing to achieve this intended outcome?

Guest 1: Rajeev Ravindran

Title: Senior Vice President and Chief Information Officer, Ryder System

Lack of systems leads to crisis. Overstaffing causes additional coordination. And improper organization results in excessive meetings. How are you preparing before launching innovation in your organization? Are you leaning back and rethinking people, processes, and tools to scale your efforts?

Guest: Ron Double

Title: Chief Information Officer, Parkview Health

AI and machine learning offer great promise for healthcare. Patient diagnosis, care delivery, claims processing, clinical decision support, population health, and security–all can be significantly improved. The adoption journey has already started, but the top reported challenges include lack of business and physician buy-in, adoption of new processes, staffing, and ethical issues. What would it take to harness most value out of these disruptive technologies and change health and lives for the better?

Guest 1: Joseph Santamaria

Title: Vice President and Chief Information Officer, PSEG Services Corporation

There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands?

Guest 1: William Fandrich

Title: Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan

Guest 2: Phil Bertolini

Title: Deputy County Executive/CIO, Oakland County

Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how can it all be automated such that the cloud manages itself?

Guest 1: David Giannetto

Title: Chief Operating Officer, Astea International

Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more?

Guest 1: Bharat Soni

Title: Chief Information Security Officer, Guaranty Trust Bank

Guest 2: Robert Jamieson

Title: Chief Information Security Officer, Mallinckrodt Pharmaceutics

CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved?

Guest: Zack Hicks

Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America

When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome?

Guest 1: Sahal Laher

Title: Chief Digital Officer and CIO, Destination XL Group

IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT’s full potential in the future?

Guest 1: John Kolb

Title: Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest 2: Tom Skill

Title: Associate Provost and CIO, University of Dayton

Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas?