CIO Talk Network

Guest 1: Jeff Cann

Title: Chief Strategist & CIO, Encore Electric

Digital is here, real, and shifting. CIOs may have successfully delivered on the digital transformation mandate, in this world of instability and constantly chasing what’s next, how are they building strategies, culture, and platforms to stay ready and relevant for the continuous next?

Guest 1: Kathy Linares

Title: Vice President, Chief Information Officer, Orora Packaging Solutions

Does your organization just react to problems as they occur or try to predict and mitigate those problems before they happen? You may know what happened but do you know why? How can you boost organizational performance in the context of your customers, employees, products, and brand through experience management?

Guest 1: Earl Newsome

Title: Vice President and CIO, Praxair

To embed Digital in the DNA of your business, you need a technology platform. How do you select new technology solutions and leverage what you have? How do you finalize your architectural practices, partner integrations, and data exchange standards? What should be your approach to governance and risk management? And, how do you make it all happen with severe budget constraints?

Guest 1: Ben Patel

Title: Chief Information Officer, Cone Health

RPA promises benefits including increased compliance, improved system compatibility, better management capabilities, and enhanced customer experience. But organizations are facing related adoption challenges including the perception of substantial upfront costs, employee resistance, setting a realistic expectation of what’s possible, and identification of candidate processes to automate among others. How are organizations addressing these issues as part of their RPA adoption journey?

Guest 1: Naresh Podila

Title: CISO, Pall Corporation

The volume and variety of attacks have left security teams playing catch up. Dwell times span days. Intrusions are left undetected for months. How can organization accelerate incident detection and response to minimize potential damage and improve the defense?

Guest 1: Andrew Baker

Title: CIO & CTO, CIB, Absa Group Limited

Banks are looking to enhance and extend enterprise efficiency through technology-enabled transformation. The focus is on how to improve customer propositions for higher revenue and change the internal culture through improved collaboration and innovation. How are emerging technologies helping?

Guest 1: Jeff Hutchinson

Title: Chief Information Officer, Bombardier

Guest 2: René Berend

Title: Chief Information Officer, PageGroup

Businesses are keen to boost business performance and customer experience. But the light bulb wasn’t invented by continually improving the candle. How do you balance investment in improvements of legacy systems, processes, and tools and innovation for the best outcome? How do you use emerging technologies to that end?

Guest 1: Swamy Kocherlakota

Title: Chief Information Officer, S&P Global

Enterprises are making significant investments in rebuilding their data and analytics environments. But, that’s based on the challenges today and what’s on the horizon. What are the steps to future-proofing it to prevent the cost of rework and the risk of irrelevance in the future?

Guest 1: Sherif Mityas

Title: Chief Experience Officer, TGI FRIDAYS

Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?

Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?

Guest 1: Sherif Mityas

Title: Chief Experience Officer, TGI FRIDAYS