For the last year IT at Royal Holloway has undergone a significant change in structure. One of the key initiatives of this transformation has been the introduction of a formal project management framework and a new role of Quality Assurance Manager.

Oracle technology has supported the set up of a contact centre environment for Clearing at Liverpool John Moores University. Technology has been utilised to improve data quality, customer service and achieve recruitment targets. Find out how...

A Government review of higher education is scheduled to start next summer. What are the known knowns, and how might we respond to them? How do we plan for the unknowns?

Research activity accounts for a significant percentage of university business. The University of Liverpool has developed IRIS to enable research activity to be administered and reported on all levels.

No amount of investment in centralised information systems ever seems to result in an academic user base that will simply use those systems as intended. MMS is a significant move towards bridging this gap between central and local data management.

Can web services and CIS work together in harmony when it comes to the web?