Communication with clients is fundamental to the success of a veterinary practice and is an important skill for every member of the team. From sharing a treatment plan to providing patient care updates to scheduling appointments to comforting concerned pet owners, effective communication is essential. Yet “real world” client communication — learning to talk to, listen to and communicate with pet owners — differs from what veterinary professionals are taught and what they experience in school. In this VetFolio Voice podcast episode, Dr. Cassi chats with Taylor McCormick as they address the importance of ensuring pet owners feel heard and understood. They delve into ways to help make sure clients are listening and understanding, as well as discuss challenging communication situations and how to navigate them. Tune in and discover how to become more effective at client communication while having fun interacting with clients and pets.